AWS Architecture Blog

Category: Messaging

Training a call center fraud detection model for IVR calls with Amazon SageMaker Canvas

This blog post will show you how to use the power of ML to build a fraud-detection model using Amazon SageMaker Canvas, a no-code/low-code ML service that business analysts and domain experts can use to build, train, and deploy ML models without requiring extensive ML expertise.

How Nielsen uses serverless concepts on Amazon EKS for big data processing with Spark workloads

In this post, we follow Nielsen’s journey to build a robust and scalable architecture while enjoying linear scaling. We start by examining the initial challenges Nielsen faced and the root causes behind these issues. Then, we explore Nielsen’s solution: running Spark on Amazon Elastic Kubernetes Service (Amazon EKS) while adopting serverless concepts.

Serverless implementation of the new imagery service

Efficient satellite imagery supply with AWS Serverless at BASF Digital Farming GmbH

BASF Digital Farming’s mission is to support farmers worldwide with cutting-edge digital agronomic decision advice by using its main crop optimization platform, xarvio FIELD MANAGER. This necessitates providing the most recent satellite imagery available as quickly as possible. This blog post describes the serverless architecture developed by BASF Digital Farming for efficiently downloading and supplying […]

Architecture diagram showing the flow from the customer call to chatting with a live agent. Detailed description follows in text.

Channel deflection from voice to chat using Amazon Connect

This post was co-written with Sagar Bedmutha, senior solutions architect at Tata Consultancy Services, and Rajiya Patan, AWS developer at Tata Consultancy Services Service excellence helps cultivate customer satisfaction and brand loyalty. According to Gartner, one service excellence challenge is long wait times on interactive voice response (IVR) systems. Long wait times can translate into […]

The simple serverless architecture with added security best practices

How CyberArk is streamlining serverless governance by codifying architectural blueprints

This post was co-written with Ran Isenberg, Principal Software Architect at CyberArk and an AWS Serverless Hero. Serverless architectures enable agility and simplified cloud resource management. Organizations embracing serverless architectures build robust, distributed cloud applications. As organizations grow and the number of development teams increases, maintaining architectural consistency, standardization, and governance across projects becomes crucial. […]

Final architecture diagram

How Wesfarmers Health implemented upstream event buffering using Amazon SQS FIFO

Customers of all sizes and industries use Software-as-a-Service (SaaS) applications to host their workloads. Most SaaS solutions take care of maintenance and upgrades of the application for you, and get you up and running in a relatively short timeframe. Why spend time, money, and your precious resources to build and maintain applications when this could […]

X-ray images are sent to AWS HealthImaging and an Amazon SageMaker endpoint extracts insights.

Improving medical imaging workflows with AWS HealthImaging and SageMaker

Medical imaging plays a critical role in patient diagnosis and treatment planning in healthcare. However, healthcare providers face several challenges when it comes to managing, storing, and analyzing medical images. The process can be time-consuming, error-prone, and costly. There’s also a radiologist shortage across regions and healthcare systems, making the demand for this specialty increases […]