Tag: AWS Lambda

Infusing machine learning into core business processes such as credit scoring creates a competitive edge for banks and financial services institutions. It does not require a data science team, expertise, or platform rollout. Explore an ML-based credit-decisioning model built by ElectrifAi in collaboration with AWS whose model rapidly determines the creditworthiness of a SME, and data-driven, actionable insights reduce the overall processing cost and are consistent and free from any potential human biases.

To reduce the technical complexity and manual processes needed to build pipelines that meet various security policies, Fivetran offers flexible connection options to securely and reliably move enterprise data from source to destination. Fivetran runs on AWS and can support customers syncing data from databases and to destinations hosted on AWS, including the Amazon Redshift data warehouse. Integration with AWS PrivateLink also allows customers to send data without using the public internet.

It has become increasingly important for companies to meet security and compliance standards set forth across industries today, but this is particularly a hurdle for smaller ISVs and startups that do not have the resources and budget to navigate the ever-growing list. Learn about an approach and best practices for SOC 2 compliance, and how DuploCloud accelerates time to compliance by natively integrating security controls into mainstream DevOps workflows.

Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

DevSecOps teams are responsible for providing enhanced infrastructure observability while ensuring they have the ability to respond to security events in a matter of minutes across the entire organization. To address this challenge, Sumo Logic and AWS collaborated to build a solution that provides end-to-end security and incident management (SIEM) across an enterprise using AWS Organizations. This SIEM solution is based on the AWS Security Reference Architecture.

Digital food ordering is one of the most rapidly growing global industries today. Cognizant’s OrderServ 2.0 platform is an omni-channel digital ordering platform designed for the restaurant and food services industries. It has built-in connectors for seamless integration with restaurant point-of-sale (POS) systems, master data management, payments services, loyalty programs, and other business applications. OrderServ 2.0 is offered as a SaaS platform hosted on AWS.

The modern API lifecycle does not end once your CI/CD pipeline pushes a deployment to production and the API becomes available to clients. They still have to access documentation, try out different parts of the API, or get notifications about changes. API developer portals have become standard for businesses offering APIs to their partners and end users. Learn how to integrate ReadMe.com with Amazon API Gateway to make sure your documentation is up to date and gets changed every time you change the API.

Most applications require a form of identity service to manage, authenticate, and authorize users. In SaaS applications, multi-tenancy adds specific challenges to this task. To meet these needs, SaaS builders must consider integrating with an identity service provider. AWS services such as Amazon Cognito or AWS Partner services like Auth0 provide deep expertise in the field and allow you to focus on your SaaS application’s value proposition while relying on a secure, feature-rich identity provider.

A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.