Category: Messaging

In today’s rapidly changing digital landscape, brands face challenges in delivering consistent personalized customer engagement across multiple communication channels. Discover how the integration between MoEngage’s platform, a leader in marketing analytics and journey orchestration with AWS Communication Developer Services (CDS) enables brands to create seamless and consistent customer experiences through personalized messaging.

Discover how integrating Tealium CDP with Amazon Connect transforms customer service by bringing real-time digital journey insights directly to your contact center. Understand a reference architecture for seamlessly incorporating customer behavior data from web, mobile, and connected devices into Amazon Connect. See how this integration empowers agents with contextual intelligence, reduces resolution times, and delivers hyper-personalized experiences that drive customer satisfaction.

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Illumina’s suite of multiomics analysis tools hosted on AWS include capabilities for quality control, data aggregation, and advanced analytics. In this post, we demonstrate how software from Illumina, including DRAGEN™, Illumina Connected Analytics, Correlation Engine, and Illumina Connected Multiomics enable researchers to build scalable, secure analytical pipelines while maintaining security, data privacy, and compliance at scale.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Vonage’s Fraud Protection Solution helps businesses combat evolving fraud threats by enhancing their application’s security with information from the telecom domain. It offers features like real-time number checking, fraud scoring, SIM swap detection, and multi-factor authentication. This modular solution enables companies to build a comprehensive defense-in-depth strategy without distracting from their core objectives.

Learn more about the Next-Gen Digital Analytics, a solution built on Amazon Web Services, using Snowplow and Snowflake. This joint solution empowers organizations to unlock the untapped value of customer behavioral data. It improves data quality, governance, and real-time activation within their AWS environment. By implementing this solution, customers can supercharge the use of Artificial Intelligence (AI) and generative AI adoption to help address key business objectives, such as user acquisition, retention, and customer lifetime value.

SnapLogic is an AWS Advanced Technology Partner and AWS Competency Partner. Through its visual, automated approach to integration, SnapLogic uniquely empowers business and IT users to accelerate integration needs for applications, data warehouse, big data, and analytics initiatives.

The integration between Amazon Connect and ServiceNow represents a significant step forward, merging advanced cloud-based contact center solution with a leading digital workflow platform. This powerful combination will enhance customer experiences, streamline operations, and extend the power of voice channel as a pivotal element in service management.

HCLTech’s Intelligent Ingestion solution provides automated low-code to no-code approach, simplifying ETL build efforts for both batch and real-time data ingestion workloads. It is built using rich set of AWS services like AWS Step Functions, AWS Glue, AWS Glue DataBrew, AWS Lambda, AWS Lake Formation, Amazon Kinesis, Amazon S3, Amazon Simple Notification Service (SNS), etc., among other services to achieve seamless data integration, transformation and quality assurance. This solution entirely automates ETL ingestion upon a single click (event trigger) and provides reusable ETL workflows for rapid ETL development. It also brings quick actionable insights and decision making into business.