Category: Business Productivity

In today’s digital workplace, professionals are increasingly overwhelmed by the number of applications and data sources they need to navigate daily. This fragmentation of workplace tools, while intended to enhance productivity, often achieves the opposite effect – creating digital friction and hampering employee efficiency. Zoom and AWS have joined forces to address these challenges, introducing an innovative integration between Zoom AI Companion and the Amazon Q index. This collaboration represents a leap forward in workplace productivity solutions, combining Zoom’s agentic skills and agents with the robust AWS data integration framework.

In today’s rapidly changing digital landscape, brands face challenges in delivering consistent personalized customer engagement across multiple communication channels. Discover how the integration between MoEngage’s platform, a leader in marketing analytics and journey orchestration with AWS Communication Developer Services (CDS) enables brands to create seamless and consistent customer experiences through personalized messaging.

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.

Companies often need to securely share digital resources when collaborating, and the extranet provides a mechanism for this using cloud platforms like AWS. Alkira’s Extranet-as-a-Service (EaaS) solution enables secure global connectivity, network segmentation, NAT for overlapping IPs, and integrated security for partner access to AWS applications. Alkira reinvents networking for the cloud era and allows enterprises to build networks with cloud-like speed, agility, and scale.

The evolution of embedded and invisible banking has led to complex integrations between financial organizations and third-party platforms. To simplify identity management across business partners, organizations are investigating identity-as-a-service solutions using blockchain. Capgemini can help implement embedded and invisible banking by leveraging Amazon Managed Blockchain to manage decentralized identities. This provides a single immutable identity for users that scales across sub-units and partners.

The interest in cloud streaming for interactive applications is at an all-time high across a diverse range of industries, driven by cross-sector trends that have elevated the topic to boardroom agendas. Learn why the release of ZeroLight’s OmniStream product is an exciting opportunity for brands to unlock the full potential of cloud streaming for their applications. Over 50 million minutes of interactive cloud streaming have already been delivered through the platform.

Knowlarity’s Cloud Call Center is a SaaS solution on AWS that enhances customer experience by enabling real-time conversations and personalized interactions. It reduces communication costs, increases efficiency and productivity, and provides analytics and real-time performance insights. Knowlarity provides this functionality to leading brands globally across different verticals and processes 10 billion messages every month.

The installation of highly available, scalable, and reliable SAP systems is a crucial aspect to consider for customers embarking on their greenfield, brownfield, or bluefield SAP projects. AWS Launch Wizard for SAP offers a guided wizard-based experience that simplifies and accelerates the deployment of SAP systems based on HANA database. Deloitte is the key partner in testing beta features for AWS Launch Wizard for SAP and has done significant testing and provided feedback in enhancing the service features.

With TCS RemacX, you can integrate the email channel with an agent desktop powered by Amazon Connect. TCS RemacX is an intuitive cloud-based omnichannel agent customer experience collaboration space powered by Amazon Connect, providing call context while leveraging AI to assist agents in first contact resolution. It adheres to an established SLA that the contact center supervisors can oversee and maintain.

Learn how EPI-USE ERP PAY provides end-to-end automated reconciliation to SAP with a consolidated view on all external digital payment touchpoints in the organization. EPI-USE ERP Pay is designed and built by EPI-USE Payment Services to address these challenges for SAP clients without the need to change Payment Service Providers or introduce additional software in the client landscape. The AWS SDK for SAP ABAP supports SAP NetWeaver ABAP version 7.4 and above.