Category: Amazon Polly

The new open-source Amazon Lex connector for Cisco Webex Contact Center enables organizations to deploy AI-powered virtual agents within their existing Cisco environment without costly rebuilds, delivering natural voice interactions across 25+ languages while maintaining current workflows and systems. This integration combines AWS AI services including Amazon Lex, Amazon Polly, and Amazon Bedrock with Cisco’s contact center platform to provide immediate customer responses, reduce wait times, and allow agents to focus on complex interactions that require human expertise.

The healthcare industry is experiencing a global shortage of doctors, nurses, and other healthcare professionals. Telemedicine, which provides primary healthcare services to patients through remote connectivity, is one approach for addressing this challenge. SourceFuse developed an easy-to-use and secure telemedicine application called SF Medic that can be adopted by hospitals, clinics, and even single-physician practices.

By Aaron Friedman and Dario Rivera. Aaron is a Healthcare and Life Sciences Partner Solutions Architect with AWS. Dario is a Healthcare and Life Sciences Solutions Architect with AWS.  Changing lives for the better through technology is one of the most compelling reasons why both of us decided to focus our careers on merging software […]