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Workforce optimization software in AWS Marketplace
Customer engagement and customer experience are key differentiators in today’s competitive landscape. Solutions in AWS Marketplace turn data into actionable insights to increase efficiencies and improve employee performance and customer satisfaction.
Workforce optimization software for Business
Use workforce optimization software in AWS Marketplace to improve your business operations, simplify bookkeeping tasks, and keep track of all your projects.
Workforce optimization software in AWS Marketplace
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Rackspace
Rackspace’s customer service environment had multiple disparate systems, applications, and services, all leading to over-provisioning of agents during peak times. After evaluating multiple solutions, Rackspace ultimately chose Calabrio ONE based upon its ease of use, positive implementation experience, customizations, and API integrations. As a result, Rackspace reduced queue backlogs by 41%, latency by 29%, and decreased ticket volumes by 7.5% since customers no longer needed to call back regarding unresolved tickets.