About Smartbot

Welcome to Smartbot, the groundbreaking SaaS application designed to transform customer service in the financial sector. Developed within MTU, Smartbot integrates seamlessly with AWS Connect to deliver a superior customer engagement experience. With SERTS, we are dedicated to revolutionising the customer service landscape in the financial sector. Our state-of-the-art application package, SERTS (Sentiment Evaluation in Real-time Speech), is designed to deliver unparalleled customer experience, leveraging advanced AI and NLP technologies