About Direct Interactions

Direct Interactions is a customer-obsessed contact center specializing in remote, customer service solutions. Founded in 2007 to create employment for Americans with disabilities, our cloud-based contact center delivers exceptional steady-state, emergency, and crisis response services for enterprises, nonprofits, and government agencies. We leverage AI-powered analytics and a performance-driven quality framework to enhance customer service. Our business visualization tools provide centralized dashboards for real-time monitoring of key service metrics, ensuring efficiency and responsiveness.