What do you like best about the product?

Ably offers a simple yet power and reliable infrastructure for realtime use cases, with a very well-designed and developer friendly platform. Our engineers are hard to please, but they praised Ably for the ease of use in integrating with our platform and building an implementation on top of, including several options for supported languages and frameworks! Ably have also been extremely helpful, proactive and collaborative in working with us over several years of partnership now, always friendly faces that are ready to help us out.

What do you dislike about the product?

Honestly there's very little we haven't enjoyed about our work with Ably to date, perhaps the only minor gripe is that when we onboarded Ably they hadn't yet built out some of the plug-and-play application examples we could've made use of (ie a realtime chat client), but they've added a lot more since then, and with the ease of integration it didn't take us too long to roll our own - I encourage Ably to keep building more customisable off-the-shelf solutions to accelerate value for your customers!

What problems is the product solving and how is that benefiting you?

Delivering a realtime pub-sub infrastructure for us unlocked the ability to offer real time, multi-person group chat and feed functionality within our platform that would've taken us months to roll ourselves, and reduces cost of maintaining such a solution. We are exploring the potential of further use cases for Ably that are mission-critical to our business, which is a testament to our belief in their platform and them as a vendor!