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Oversight

Oversight Systems, Inc

Reviews from AWS customer

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External reviews

34 reviews
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External reviews are not included in the AWS star rating for the product.

    Ed Q.

Great data analytic tool for AP and T&E

  • August 30, 2024
  • Review provided by G2

What do you like best about the product?
- Quality of analytics, particuarlly related to duplicate invoices. This feature alone has shown a positive ROI.
- Ability to customize views and extract data for reporting.
- Help desk tickets are typically resolved in a timely manner.
- Ease of integration with SAP and Concur.
What do you dislike about the product?
- This has improved over the years, but we still see a lot of false positives that takes time to clear out.
- Frequenty turnover in our customer success team.
What problems is the product solving and how is that benefiting you?
We use Oversight for spend analysis to identify areas of risk including duplicate invoices, duplicate vendors, conflicts of interest, policy non-compliance, and fraud.

    Melissa C.

Working with the Oversight team is fantastic, I couldn’t ask for better business partners!

  • July 11, 2017
  • Review provided by G2

What do you like best about the product?
The oversight team is invested in making the tool applicable to our business model. They listen to how we use the tool, what insights are valuable and which are not. We work collaboratively to find a solution that works best for our business needs. The onsite visits are particularly valuable, getting to run through case studies and see the new products rolling out as well as meeting the team has made our partnership stronger.
What do you dislike about the product?
As with every solution on the market, development and innovation takes time. There have been a few suggestions that my team has made where the answer was, “we don’t have that capability yet, but it’s coming soon.” It’s great to hear that their direction is running parallel with our needs, we just have to be patient.
What problems is the product solving and how is that benefiting you?
The main benefit for my team is the visibility Oversight provides. We don’t have the bandwidth to review all transactions every month. Oversight triages the data and tells us right where to start with our reviews. We’re able to more efficiently investigate concerns and resolve inquiries.

    Biotechnology

I would highly recommend the Oversight tool. This has been a very positive experience for my company

  • June 26, 2017
  • Review provided by G2

What do you like best about the product?
The Oversight tool gives targeted exceptions to review based on user specifications, rather than random auditing. As time goes on, the user makes modifications to the system to allow the system to generate better results (e.g. less noise). I like with the new upgrade where you can see the receipt right within Oversight, rather than having to open Concur and find the expense report to review. This makes the review go much faster, especially for the more low risk items. It is helpful to be able to drill into exceptions by person to see if there are patterns. It is also helpful to e-mail directly from the system and receive the e-mails back into the system. This makes tracking e-mails and outstanding questions easy (and all of this is logged within the system). The customer service is excellent - very responsive and helpful. Stephanie is the best!!
What do you dislike about the product?
I would like to see the software only trigger one insight, rather than one item showing up in multiple insights. I know this is something Oversight is working on.
What problems is the product solving and how is that benefiting you?
Has helped with reviewing for credit card abuse and fraud. With reviewing the exceptions and contacting employees as needed, this makes employees know that someone is monitoring their credit card spending and making sure their purchases are related to business. It also identifies trending and patterns to do a deeper dive for potential misuse.
Recommendations to others considering the product:
I highly recommend the Oversight tool.

    Lynaia F.

Ease of Use

  • June 07, 2017
  • Review provided by G2

What do you like best about the product?
The ease of use for this program has allowed the time to Audit to be cut in half. We have the ability to see images and contact our clients within the software. Great tool to use.
What do you dislike about the product?
I dont like the time it takes between receiving an outside email and the refresh rate that comes with waiting for it to load in the programmed software. The refresh rate has been difficult when writing notes and it pauses for moments and I must re-enter my data in after it refreshes.
What problems is the product solving and how is that benefiting you?
We are able to efficiently collect debts and allows to see what is against our policy.

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