Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
717 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple Apple MDM with great after sales support
What do you like best about the product?
I love the fact that support is just a chat away and that the whole process from looking for an MDM to rolling it out didn't feel rushed or feeling like we were being forced into a deal.
What do you dislike about the product?
We've been using Kandji for about two months now, and I can't say we dislike anything. Although a nice feature would be supporting during Australian business hours, however, it isn't that bad. We usually have until about 11 am AEST to chat to the team before they go offline. Once they go offline, we leave a message, and they generally respond in about 12hours time when we're going to bed, which is excellent because we have an answer already for the following day.
What problems is the product solving and how is that benefiting you?
Having the ability to have all staff running the same macOS and App versions is excellent! This saves a lot of time of not having to update people one by one manually.
Recommendations to others considering the product:
Do it, make the switch. We switched from JAMF, which was becoming very expensive and very bloated with features that were not needed.
The gold standard in Apple device management
What do you like best about the product?
Nothing has come close to Kandji's feature set and ease of use in my years of researching, implementing, and administering mobile device management systems on behalf of my customers as a managed service provider.
Kandji is extremely responsive to feedback, and maintains an extremely strong community presence. Something that is a complete breath of fresh air compared to other solutions.
Using Kandji has enhanced not only the way my company does business, but also the lives of my clients that use it.
Kandji is extremely responsive to feedback, and maintains an extremely strong community presence. Something that is a complete breath of fresh air compared to other solutions.
Using Kandji has enhanced not only the way my company does business, but also the lives of my clients that use it.
What do you dislike about the product?
My only gripes with Kandji are those that are absolutely outside their control and wholly attributable to Apple. Every MDM solution that wants to support Apple devices is currently caught between a rock and a hard place. Apple still needs to improve on the MDM framework that these platforms rely on to deliver, and I've discovered that MDM solutions are doing their best to get past it.
With that stated, Kandji has done an outstanding job collaborating with customers and admins to assist us get through this difficult period in being an Apple admin, consistently providing guidance and remedies.
With that stated, Kandji has done an outstanding job collaborating with customers and admins to assist us get through this difficult period in being an Apple admin, consistently providing guidance and remedies.
What problems is the product solving and how is that benefiting you?
My company has been able to implement and effectively maintain technical controls linked to our SOC II compliance goals, as well as assist our clients in improving their security posture and transform the device management experience for our users, thanks to Kandji.
Finally, we have an Apple MDM provider who has earned our trust and whom we can confidently promote to our clients.
Finally, we have an Apple MDM provider who has earned our trust and whom we can confidently promote to our clients.
Kandji has made our device setup and security painless
What do you like best about the product?
I love that you can setup profiles and get as granular as you want to help improve security. Also the fact that you can setup custom scripts which make this very powerful. Especially for some apps that require some extra steps to setup after installation.
What do you dislike about the product?
It's hard to find relevant resources to help setup scripts and also it's tricky to understand some profile differences and limitations
What problems is the product solving and how is that benefiting you?
The problems we're solving are setting minimum security standards that our employees must implement, being able to lock and wipe a stolen device remotely.
Recommendations to others considering the product:
I highly recommend using Kandji because the staff is very helpful and the product makes it very easy to manage devices at a high level
Best MDM out there!
What do you like best about the product?
This MDM doesn't need to be your full-time job like some competitors out there. It's easy to use and has great customer service!
What do you dislike about the product?
Their iOS management still had some work to do.
What problems is the product solving and how is that benefiting you?
We need a solution that is easy to manage and providing excellent security for our endpoints. We don't need to spend all day and night managing this solution.
User-friendly & comprehensive macOS MDM
What do you like best about the product?
Powerful functionality, simplified. Auto-apps, Liftoff for zero-touch deployment. Excellent pro-active support. Superb, informative blog articles on macOS feature developments. They listen to their customers, as evidenced by their recent move to include SSO as standard rather than a paid add-on. They actively engage with Mac Admins.
What do you dislike about the product?
Blueprints system is a bit limiting/inflexible. iOS/iPadOS functionality is limited. Reporting is not very comprehensive.
What problems is the product solving and how is that benefiting you?
Zero-touch deployment (drastically improved by Liftoff) has been excellent for sending Mac devices directly to end-users throughout the pandemic (and now that many are working from home full-time) and auto-configuring those devices.
Kandji makes the first impression with a new starter absolutely amazing!
What do you like best about the product?
As an admin, the simple, clean UI makes managing systems a breeze. The solution is feature-packed, and they appear to be investing a lot into development at the moment. Their new 'Liftoff' feature is terrific and keeps new starters informed of what their machine is doing and can be easily customised to include company-specific help articles at the end.
What do you dislike about the product?
The pricing structure. Please move to a pay-by-device model. Kandji's logic is I pay the same amount compared to an established / mature product like Jamf; however, I can add more devices into my account due to their pricing structure.
I don't need capacity for additional devices in my account; I would just prefer to reduce my overall OpEx and pay for what I need.
I don't need capacity for additional devices in my account; I would just prefer to reduce my overall OpEx and pay for what I need.
What problems is the product solving and how is that benefiting you?
Our previous new starter process was completely manual—manual imaging, manual user account setup, manual security configuration, manual application install, manual chrome configuration, etc. We also had no one to enforce security controls such as Filevault, Firewall, Antivirus, etc.
This is entirely automated now. After assigning the device to a user in Kandji, all of the above steps are completed automatically.
This is entirely automated now. After assigning the device to a user in Kandji, all of the above steps are completed automatically.
Recommendations to others considering the product:
Obtain a free trial account and configure Kandji as if it was moving into your production environment. Put it to the limits and see what it can and can't do for your organisation.
Time saving MDM
What do you like best about the product?
Kandji simplifies the deployment and updating of applications via MDM so I don't need to take the time or resources to build out additional infrastructure to support it. This is critical for companies where the IT team runs lean and is an absolute life-saver.
What do you dislike about the product?
Blueprints can be finnicky to work with and require a good understanding of how you want to handle groups in your company. There also is not a way to run one-off scripts or settings for individual machines.
What problems is the product solving and how is that benefiting you?
Security policies such as password management, screen saver, and application updates are a breeze. I don't need a full headcount to sit in the MDM and fiddle with it all day like some of the larger companies such as Jamf or Workspace One
Recommendations to others considering the product:
Carefully plan out your blueprints as once you have those set it can be a bit more difficult to switch them out.
Excellent Product and Support
What do you like best about the product?
The ease of setting up templates to manage different mac products is fantastic.
What do you dislike about the product?
Any limitations it has seem to be primarily because of Apple not giving them the ability to add those things to configuration. Much of this is not a big deal though.
What problems is the product solving and how is that benefiting you?
Device management of all Mac products. Allows us to be hands-off on updates, installs, and control the security of all of our mac products. We also love the setup features that will enable us to create templates and once assigned, everything is ready to go for the end user.
Recommendations to others considering the product:
Take advantage of their onboarding. It is excellent!
Best Partnership We've Entered in a Long Time
What do you like best about the product?
Truly there are many things but I would have to say the support. Their support is quick, accurate, and always active until the problem is resolved.
What do you dislike about the product?
Difficult to say. The learning curve was a little bit but not as steep as other MDMs we've used.
What problems is the product solving and how is that benefiting you?
Where do I begin? Time savings for my department has been incredible. The Lift Off feature has changed the end-user experience in a way that we didn't think was going to happen. The users like being able to "open the box" of their new device AND seeing what is installing. The tech department has to do very little with setting up new users and pushing out software, updates, and printers remotely has been excellent. Finally, the Self Service feature is a game changer for all. If something specific needs to be installed for a certain user they can go to Self Service and install it themselves. We also have a lot of iPads and the no touch provisioning for the end user is incredibly helpful. We rarely have to 'fix' the iPad. All can be done remotely. We spend a lot of our time reconfiguring them over the last 2 years.
Chose Kandji after a lengthy exploration of Jamf and Fleetsmith
What do you like best about the product?
Kandji was easier to implement compared to Jamf.
The Blueprints and auto apps are a time saver—along with tips on deploying common apps like CrowdStrike.
Their Macadmins channel is super helpful.
And best of all, their implementation services engineers were a godsend and a great investment.
The Blueprints and auto apps are a time saver—along with tips on deploying common apps like CrowdStrike.
Their Macadmins channel is super helpful.
And best of all, their implementation services engineers were a godsend and a great investment.
What do you dislike about the product?
Deploying Creative Suite on M1's is a pain, but that's an issue on any MDM.
Support was initially excellent, but a couple of my experiences were lackluster.
There was one period of significant downtime that thankfully didn't hurt us, but I'm glad I wasn't onboarding anyone.
Support was initially excellent, but a couple of my experiences were lackluster.
There was one period of significant downtime that thankfully didn't hurt us, but I'm glad I wasn't onboarding anyone.
What problems is the product solving and how is that benefiting you?
We have 75 macs, most of which are offsite throughout the country—especially after COVID. Kandji has helped speed up onboarding, updating, deploying software, and management.
Recommendations to others considering the product:
I am very glad I went with Kandji over JAmf and others. We had quite a few requirements—and even some things Jamf could not do. Spend a lot of time developing your requirements and what you will need to deploy and where. Do a careful review of Jamf and Kandji comparing each of these requirements before making your decision. Then pay extra for the engineer's time to help jump start your time - I would even pay for extra time, and spend time writing out a list of all of your questions, any additional requirements so the engineer's time is not wasted.
showing 691 - 700