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An easy to setup & administrate MDM platform that fills the void left by Jamf
What do you like best about the product?
The setup process (ease of implimentation) is very easy to understand and perform, each step has links to documentation that's easy to follow and setup. The UI is well thought out and easy to master in no time. Customer support used to be amazing, however with AI its been very frustrating to get help.
Ease of integrations: Integrations are easy to perform and well thought out, following suit from the implementation.
Day-to-day operation is very hands-off and "somewhat frequent improvements made"
Kandji is made by Apple admins and you can tell!
Ease of integrations: Integrations are easy to perform and well thought out, following suit from the implementation.
Day-to-day operation is very hands-off and "somewhat frequent improvements made"
Kandji is made by Apple admins and you can tell!
What do you dislike about the product?
Introduction of AI on Chat, rather than having a knowledge base that can be queried via AI and chat, they are forcing users to interact with AI prior to connecting the admin with an agent! Makes it a frustrating experience for experienced admins who need help urgently, MDM being a very critical part of IT, its imperative to get fast, expedient help with urgency!.
Dynamic grouping like Jamf would be amazing to see! This has become better with assignment rules, but it could still be made better!
Pricing structure and inability to predict price increases and budget! This is my biggest gripe, one that Kandji has is unwilling to address and many choose Jamf for.
Dynamic grouping like Jamf would be amazing to see! This has become better with assignment rules, but it could still be made better!
Pricing structure and inability to predict price increases and budget! This is my biggest gripe, one that Kandji has is unwilling to address and many choose Jamf for.
What problems is the product solving and how is that benefiting you?
We wanted to make the onboarding process easy for both employees and IT. If and when things work, kandji does a good job at reducing IT time in doing basic onboarding.
Great tool for the right price
What do you like best about the product?
Easy to use, always-on support, and openness from the Kandji team to take suggestions (and implement them!). Also, fair pricing.
What do you dislike about the product?
Sometimes the agent takes a while to ping the server in some machines. It could be improved.
What problems is the product solving and how is that benefiting you?
We needed a tool to monitor all of our Macs, in different countries, for a price a start-up can pay. Kandji was the only one checking all the boxes.
Zero to complete device management in no time
What do you like best about the product?
The platform provides an intuitive way to manage and onboard devices with pre-defined security templates and ease of use. We've gone from no MDM solution to managing all of our device fleet in no time. With its API integration, Kandji helps in maintaining our security compliance.
What do you dislike about the product?
There isn't anything specific to dislike about the platform. It would be nice to provide device authentication/login via Google Workspace as an identity provider would be helpful.
What problems is the product solving and how is that benefiting you?
Device management and security/compliance enforcement with minimal to no IT staff. Kandji saves us a lot of time from an IT perspective and streamlined our device and user onboarding processes.
When it comes to an Apple MDM, Kandji is unmatched
What do you like best about the product?
With Kandji, we have end-to-end security for all of our employee's Apple devices, in one easy-to-use platform. Not to mention, the onboarding and provisioning experience for new devices is fantastic!
What do you dislike about the product?
I do not dislike anything about Kandji. One product request would be to have a lightweight client for non-Apple computers!
What problems is the product solving and how is that benefiting you?
The main problem we were set out to solve was ensuring all employee devices were in line with our security framework. With Kandji, we have the assurance that all employee devices are secure.
Superb Automation and Security
What do you like best about the product?
I love the flawless software patching, remarkable mac security features, and overall ease of configurablility of the platform, enabling nimble teams to the max!
What do you dislike about the product?
There is little to dislike as the platform as a whole. The only thing I dislike thus far is the lack of ability to manage notification settings with "Auto-Apps". The current workaround is to deliver the app as a custom app vs. an "Auto-App," which drops functionality a bit... but still great!
What problems is the product solving and how is that benefiting you?
We are solving ROI on systems; we are automating most things for our organization without being certified in the system, unlike other MDM systems out there.
Recommendations to others considering the product:
I have used many MDM solutions within my career, and Kandji is unparalleled in its offerings. If you are contemplating giving them a shot, go for it! You will not be displeased with their services.
Simplistic approach to Mac MDM that works
What do you like best about the product?
Kandji looks seamless with the Apple OS. It works well and is nonintrusive; the transition was effortless to stand up, especially in a fast-paced environment with a significant amount of machines already deployed.
What do you dislike about the product?
It is still a newer product, and some beneficial features are missing. They are receptive to feedback and continue to implement new, helpful features. We are looking forward to seeing growth!
What problems is the product solving and how is that benefiting you?
Our device management process has significantly improved, and we can now focus our team on other areas of improvement. Enrollment and faced paced deployment has exponentially improved our onboarding experience. Changing profiles and editing blueprints for different devices is extremely simple.
Decent tool, awful business practices
What do you like best about the product?
Generally a modern application that has many of the features of its competitors. Liftoff is a pretty cool tool that allows for a better onboarding experience than some other products.
What do you dislike about the product?
Their support team is not very helpful, and their responses are often canned and don't actually help you fix your issue. They make a lot of promises about having great support all of which have proven to be false.
Their reporting and logging functionality doesn't support what we need for SOC 2 compliance.
Their billing and contractual practices are horrible. They force you to purchase a set number of licenses in fairly large buckets, and if you want to purchase more licenses, they force you to restart a new 12-month contract. I've never seen any company do this. It's definitely a short-sighted ploy to force customers to renew their contract outside of their regular contract period.
Their reporting and logging functionality doesn't support what we need for SOC 2 compliance.
Their billing and contractual practices are horrible. They force you to purchase a set number of licenses in fairly large buckets, and if you want to purchase more licenses, they force you to restart a new 12-month contract. I've never seen any company do this. It's definitely a short-sighted ploy to force customers to renew their contract outside of their regular contract period.
What problems is the product solving and how is that benefiting you?
Mobile device management, employee onboarding of hardware, auditing requirements, device configuration and monitoring. Some of the onboarding tools provide a very nice onboarding experience for end-users.
Easy onboarding and implementation
What do you like best about the product?
I loved the short response times from the Kandji team. They were quick to help with all our migration questions and allowed us to make the process iterative and low-risk! Kandji helped us save money and time.
What do you dislike about the product?
There are a couple of features that we would like to see implemented. However, Kandji outperformed the competition in most areas that were critical for us.
What problems is the product solving and how is that benefiting you?
We standardized and simplified the provisioning and device management for our laptops.
Kandji
What do you like best about the product?
Ease of use, intuitive UI, easy to process and resolve errors quickly
What do you dislike about the product?
Perhaps the error codes could be a bit more helpful
What problems is the product solving and how is that benefiting you?
Mass distribution in a lab envirenment
The MDM for Mac I Wish We Had Discovered First
What do you like best about the product?
Ease of use, fast and efficient roll out, quick responses from support, solid security, easy integrations, simple installation for users and cost effective. Kandji gives a lot of the benefits of a deeper, more complicated MDM solution while still remaining relatively lightweight.
What do you dislike about the product?
It's great to have so many preset security settings to apply in a blueprint; however, it would be helpful to have a quick reference on what those settings are intended for, to make faster and more informed decisions on whether we believe they are necessary to meet our risk appetite.
What problems is the product solving and how is that benefiting you?
We needed a more feature rich, reliable and efficient solution for our MDM for our Mac based company. We were also wanting a solution that could stay relatively light weight and be easy to manage. We needed to make sure we could meet our compliance requirements, but didn't want our users to lose a lot of the freedoms they may need to perform their roles.
Recommendations to others considering the product:
The Kandji team went above and beyond in all our discussions. We needed a simple solution for a relatively small user base, and they still went above and beyond to ensure we had everything we needed at every step.
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