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Outstanding Apple MDM at an excellent price
What do you like best about the product?
Design and configuration of blueprints, app pushes and updates is simple, quick and reliable. Changes are near instant, and new features are added often
What do you dislike about the product?
Our biggest compliant is the current lack of integration with Azure conditional access compliance policies
What problems is the product solving and how is that benefiting you?
MacOs device management, Kandji has streamlined the process to manage our devices and removed many headaches and pain points for a heavily Microsoft company.
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Fantastic MDM
What do you like best about the product?
Ease of use and Saas Native. You can tell that it was built from the ground up for Cloud/SaaS users and does not have any of the bloat =ware and just works. Also, their support team is second to none and their account team Kaylee is AMAZING!
What do you dislike about the product?
Nothing really, it is fantastic! I really have no complaints.
What problems is the product solving and how is that benefiting you?
Device management, app deployment, off-boarding users. Security.
Simple, straightforward Apple device management
What do you like best about the product?
Kandji simplifies complex aspects of MDM solutions. While it still gives you the ability to go deep and cover what you need to do, it provides great abstractions out fo the box that make an IT admistrators job easy. They have great customer support both in the product and in the MacAdmins slack channel. Deployment is fairly simple, for new apps Apple business integration make it easy, and manual enrollment with a PIN code is simple enough.
What do you dislike about the product?
Managing updates across devices is difficult. Auto-apps make it easier (although are still disruptive to end users), but for MacOS upgrades the Managed OS upgrade features frequently break and auto-quit all apps despite the update not fully loading, causing disruptions for users who lose all their work every hour or so.
Pricing is bundled in units of 50 and it can be frustrating managing that and going through renewals often as we grow.
Features like Passport are bundled in to every plan and while they might be valuable we've ran into issues with them that are blocking for broader deployment. Support was helpful but ultimately not able to resolve and with their current bundles it can feel frustrating being locked into pricing that used to be a la carte.
Pricing is bundled in units of 50 and it can be frustrating managing that and going through renewals often as we grow.
Features like Passport are bundled in to every plan and while they might be valuable we've ran into issues with them that are blocking for broader deployment. Support was helpful but ultimately not able to resolve and with their current bundles it can feel frustrating being locked into pricing that used to be a la carte.
What problems is the product solving and how is that benefiting you?
Managing MacOS devices for user workstations
Kandji has helped us with our Device Management Needs
What do you like best about the product?
Kandji is really simple to use and has helped our organization standardize our device onboarding and configuration processes
What do you dislike about the product?
They could provide more in-depth documentation on how to appropiately handle alerts or issues on our devices
What problems is the product solving and how is that benefiting you?
Kandji allows us to standardize our devices configuration, thus improving overall security. It also allows us to remotely manage devices in case of an emergency. Finally, it helps us keep a better control on which devices are assigned to our team members
Do NOT make the mistake of switching / using Kandji
What do you like best about the product?
Integrates with ABM (Apple Business Manager)
Passport system can make it so individuals sign on to the laptop with the Google credentials, cutting down on need to keep different passwords. (Notice I said "can" make it - and not that it does. There are SO many issues with this aspect of their product)
Passport system can make it so individuals sign on to the laptop with the Google credentials, cutting down on need to keep different passwords. (Notice I said "can" make it - and not that it does. There are SO many issues with this aspect of their product)
What do you dislike about the product?
WARNING!!!
Switching from our current MDM to Kandji they said would be easy. "We'll set you right up with an integration specialist" and it'll be "so easy." BS. The change took months and was a disaster at best. SOOOO many things I had to figure out that they never mentioned, or I had to keep going back to them to get more information. "Oh, we forgot to mention that!" - said about a dozen times. Also, I had to go to our former MDM to ask them how to do it because "Kandji can only help on the Kandji side of things - not the other MDM side." Well yes, but then don't make it sound like you can and will do that part in the first place! BEYOND Frustrating.
And now that our employees have switched their laptops to Kandji, it has been problem after problem after problem. Employees getting locked out of their laptops (which was the whole reason we switched to Kandji - to prevent that from happening), employees ultimately having to factory reset their laptops to get back in, pop-ups that never go away, and continuous password sync issues.
Kandji is great at helping out when there's problems, but only via chat (which is highly inconvenient and takes FOREVER). But the main problem is the numerous problems keep coming back. The solution ends up being something different every single time, so it's hard for us to create a "How to Fix Kandji Problems" for our employees to refer to.
Also, don't listen to any promises they give you in order to get you to sign a contract. It's BS. They told us we could add licenses in smaller groups than the "25 device bucket" they said they require. However, when it actually came time to add licenses - they said it was in groups (or "buckets") of FIFTY!!! We are a small business and there is NO WAY we need to have and pay for 100 licenses when we only need 55 or even 60. They somewhat worked with us but they ultimately rescinded their promise and said "we're sorry for the miscommunication that may have happened." Now we will be switching back to our old MDM when the year contract is up, causing SO MUCH work for me and all the employees.
Switching from our current MDM to Kandji they said would be easy. "We'll set you right up with an integration specialist" and it'll be "so easy." BS. The change took months and was a disaster at best. SOOOO many things I had to figure out that they never mentioned, or I had to keep going back to them to get more information. "Oh, we forgot to mention that!" - said about a dozen times. Also, I had to go to our former MDM to ask them how to do it because "Kandji can only help on the Kandji side of things - not the other MDM side." Well yes, but then don't make it sound like you can and will do that part in the first place! BEYOND Frustrating.
And now that our employees have switched their laptops to Kandji, it has been problem after problem after problem. Employees getting locked out of their laptops (which was the whole reason we switched to Kandji - to prevent that from happening), employees ultimately having to factory reset their laptops to get back in, pop-ups that never go away, and continuous password sync issues.
Kandji is great at helping out when there's problems, but only via chat (which is highly inconvenient and takes FOREVER). But the main problem is the numerous problems keep coming back. The solution ends up being something different every single time, so it's hard for us to create a "How to Fix Kandji Problems" for our employees to refer to.
Also, don't listen to any promises they give you in order to get you to sign a contract. It's BS. They told us we could add licenses in smaller groups than the "25 device bucket" they said they require. However, when it actually came time to add licenses - they said it was in groups (or "buckets") of FIFTY!!! We are a small business and there is NO WAY we need to have and pay for 100 licenses when we only need 55 or even 60. They somewhat worked with us but they ultimately rescinded their promise and said "we're sorry for the miscommunication that may have happened." Now we will be switching back to our old MDM when the year contract is up, causing SO MUCH work for me and all the employees.
What problems is the product solving and how is that benefiting you?
It was SUPPOSED to solve the problem of employee login password issues - it mildly does but there are so many issues/glitches with it.
Seamless integration and solid UX
What do you like best about the product?
I think the UX is simple to manage, especially if you don't have a lot of operational resources. Also very easy to get set up with - took literally 10 minutes total to create a set of SOC-2 policies.
What do you dislike about the product?
Haven't found anything to dislike yet - the tool was very easy to get set up with!
What problems is the product solving and how is that benefiting you?
Helping us enforce SOC-2 policies for audit compliance
Kandji provides everything we need for Apple device management, and more!
What do you like best about the product?
We, at Shorelight, have loved everything about our experience with Kandji!
As a young and fast-growing global company, Shorelight needed a solution that was easy to deploy and manage.
Kandji checked off all the boxes on our product evaluation sheet. From the basic needs like inventory management, to the specific and technical needs like macOS Kernal/System Extensions management, Kandji had it all.
Integration and deployment was seemless.
The end-user enrollment experience is also amazing! As the Technical Support Manager my focus is to make sure our non-tech colleagues have the best possible tech experience. Newly deployed machines require ZERO touch. Even the “manual” enrollment process for the existing devices on our environment is not really all that manual; send a link, enter a code, restart, and done!
The “backend” Kandji Console has also been super easy to learn and navigate for our internal tech support team.
Kandji’s support team has consistently provided us with answers and solutions to each and every question and problem we have had. They have always responded in a timely manner and given the exact details needed.
10/10 bees :-)
-Sara Hill
Technical Support Manager, Shorelight Education
As a young and fast-growing global company, Shorelight needed a solution that was easy to deploy and manage.
Kandji checked off all the boxes on our product evaluation sheet. From the basic needs like inventory management, to the specific and technical needs like macOS Kernal/System Extensions management, Kandji had it all.
Integration and deployment was seemless.
The end-user enrollment experience is also amazing! As the Technical Support Manager my focus is to make sure our non-tech colleagues have the best possible tech experience. Newly deployed machines require ZERO touch. Even the “manual” enrollment process for the existing devices on our environment is not really all that manual; send a link, enter a code, restart, and done!
The “backend” Kandji Console has also been super easy to learn and navigate for our internal tech support team.
Kandji’s support team has consistently provided us with answers and solutions to each and every question and problem we have had. They have always responded in a timely manner and given the exact details needed.
10/10 bees :-)
-Sara Hill
Technical Support Manager, Shorelight Education
What do you dislike about the product?
We have nothing negative to say about Kandji!
What problems is the product solving and how is that benefiting you?
Inventory Management
Device deployment for international, remote environment
Software provisioning/updates
MacOS Kernal/System Extensions management
OS updates
Device deployment for international, remote environment
Software provisioning/updates
MacOS Kernal/System Extensions management
OS updates
Great transition experience
What do you like best about the product?
It's easy of use, straightforward setup, and the support that is offered.
What do you dislike about the product?
No dislike currently as everything has been working as expected.
What problems is the product solving and how is that benefiting you?
Kandji gives us a single place to manage our entire Apple environment, deploy applications, and keep our devices compliant and secure. It benefits us greatly as it has reduced the time needed to administer devices, if we need to push out apps or policies we can easily do it with Kandji once and we don't have to think about updates or anything else, we just know it will work.
A Seamless, All‑in‑One Mac Solution
What do you like best about the product?
As the IT admin responsible for our Mac environment, Kandji has truly streamlined most of the day-to-day management for me.
When new Apple updates drop, Kandji handles the rollout across our fleet without any extra effort on my part. Policies stay in place, devices stay current, and I can see overall compliance at a glance.
Having detection, response, and vulnerability checks in one place is a game‑changer. Alerts come through quickly, and remediation is straightforward. I feel confident that potential issues are caught early.
Actions like locking, wiping, or pushing changes happen smoothly and without delay. When I do need help, the support team is responsive and knowledgeable.
Why I Recommend Kandji
Mac‑First Design: Feels tailored to our environment.
Unified Security: Everything lives in a single console.
Hands‑Off Automation: Updates and checks run on their own.
Easily Scalable: Ready for growth without extra fuss.
For any organization with a Mac-based device fleet that wants a simple, all‑in‑one management and security platform, Kandji is a top pick.
When new Apple updates drop, Kandji handles the rollout across our fleet without any extra effort on my part. Policies stay in place, devices stay current, and I can see overall compliance at a glance.
Having detection, response, and vulnerability checks in one place is a game‑changer. Alerts come through quickly, and remediation is straightforward. I feel confident that potential issues are caught early.
Actions like locking, wiping, or pushing changes happen smoothly and without delay. When I do need help, the support team is responsive and knowledgeable.
Why I Recommend Kandji
Mac‑First Design: Feels tailored to our environment.
Unified Security: Everything lives in a single console.
Hands‑Off Automation: Updates and checks run on their own.
Easily Scalable: Ready for growth without extra fuss.
For any organization with a Mac-based device fleet that wants a simple, all‑in‑one management and security platform, Kandji is a top pick.
What do you dislike about the product?
While Kandji checks most of our boxes, there are a few areas that could be smoother:
Reporting Depth:
The dashboards give you the essentials, but if you need really granular or bespoke reports, you might find yourself exporting data and crunching it elsewhere. I wish more of this were baked into Kandji.
Mobile Management:
IOS support is solid, but Android device features are comparatively limited. If Kandji supported Android in addition to IOS for mobile BYOD we would strongly consider Mobile Management as well.
These downsides rarely derail daily use, but they’re worth noting if you have very broad device or reporting needs.
Reporting Depth:
The dashboards give you the essentials, but if you need really granular or bespoke reports, you might find yourself exporting data and crunching it elsewhere. I wish more of this were baked into Kandji.
Mobile Management:
IOS support is solid, but Android device features are comparatively limited. If Kandji supported Android in addition to IOS for mobile BYOD we would strongly consider Mobile Management as well.
These downsides rarely derail daily use, but they’re worth noting if you have very broad device or reporting needs.
What problems is the product solving and how is that benefiting you?
As the IT admin, Kandji gives me a single console to automate updates, EDR, and vulnerability scans—so I no longer spend hours manually patching or hunting down security gaps. With real‑time compliance dashboards and uniform policy enforcement, I’ve reclaimed my day to focus on strategic projects instead of routine device babysitting.
CIS Compliance Solved!
What do you like best about the product?
Kandji makes life very, very easy from a technical administration standpoint. Aligning blueprints to CIS baselines gave us a great starting point for maturing our Mac-related security posture, without having to do much of the very hard work ourselves. Documentation from Kandfjis KB that assisted us in loading in custom apps like CrowdStrike and ZScaler has also been great!
What do you dislike about the product?
Lack of integration with Microsoft's EndPoint Manager was almost a dealbreaker for us initially, but we are excited to hear this is in the works! Lack of granularity with controls was also hard to deal with at first, but steady improvements in this area has made life easier already!
What problems is the product solving and how is that benefiting you?
CIS Baseline alignment, Mac app deployment and app catalogs, reporting and encryption checking, auditing, AD integration and on-boarding process is far easier with Kandji than it ever was with MEM.
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