What do you like best about the product?

Our experience with our CSM, Kaylee, has been FANTASTIC! We have had such a great experience with everyone on the team we've dealt with and the software is great and easy to use. Our employees love the quick access to the mobile app and managers love how simple it is to teach employees how to utilize it.

What do you dislike about the product?

It would be great if we could edit device information from the main list instead of going into each device and change everything individually.

What problems is the product solving and how is that benefiting you?

We are able to find lost devices (which happens A LOT) and track who owns each device with ease

What do you like best about the product?

Kandji combines powerful features with a fairly simple and intuitive interface and dashboard. There are built-in "auto apps" available making it simple to deploy apps via drag and drop to Blueprints that you can assign devices to. The auto-enrollment process for new or wiped devices that are already in Apple Business Manager is fairly simple as well. Also, there is great customer support. The password sync between the local Mac user and access identity providers such as Google Workspace, is a great asset to have.

What do you dislike about the product?

While the manual enrollment process for existing devices is easy enough for non-technical users, it would be great if there was a universal script or method that was as seamless as the auto-enroll process for new devices. Also, a small percentage of users have run into some difficulties with the password sync feature after changing passwords via the primary access identity provider.

What problems is the product solving and how is that benefiting you?

Kandji helps with managing devices and securing those devices and data through the lifecycle of new staff enrollment to turnover. The vulnerability feature helps give insight to issues before they become larger problems. The ability to remotely lock and wipe machines gives me peace of mind for staff who are in another location. Kandji has helped us reduce costs by transitioning from a managed service provider to managing our devices in-house.

What do you like best about the product?

What I like best about Kandji is their ease of use and vast support system. I have used almost every major MDM under the sun and they pale in comparison to Kandji. Being easy to use is one thing, but having 24/5 support for enterprise needs is totally insane. Need direction? A script? To talk to a REAL person? Yeah- Kandji has that, and not just to meet a minimum requirement, they go above and beyond to ensure that your use case needs get addressed. The fact that they help you easily implement from scratch or migrate your fleet from an existing MDM-- is just absolutely unheard of. So huge shoutout to Kandji and the amazing feature set and staff!

What do you dislike about the product?

The only thing I don't like about Kandji is that it can't do Windows or Linux devices hahahahahahaha! I wish that Windows and Linux had an MDM platform as inclusive, vast in feature set and as easy to use and implement as Kandji is for Macs.

What problems is the product solving and how is that benefiting you?

We needed an MDM to manage out fleet that would allow our admins time BACK. It is not feasible to have several dedicated technicians to just MDM support for managing a large fleet of devices. Kandji allows us to customize our deployment, set it and then forget it. It's absolutely hands down the best MDM for Macs that is available in the market.

What do you like best about the product?

Automation capabilities have significantly improved workflows. The Blueprint System is effective for configuration management. Integration with Apple Ecosystem. The Customer Support team is super responsive and helpful.

What do you dislike about the product?

Reporting capabilities are not as detailed or flexible as I would like, but this is a minor issue.

What problems is the product solving and how is that benefiting you?

As someone who oversees both HR and It, Kandji has solved the problem of a complex and time-consuming device management process, freeing me up for other tasks.

What do you like best about the product?

As part of a small IT team supporting a mid-to-large sized business, Kandji has proven to be one of the most valuable tools in our tech stack. It strikes the perfect balance between power and simplicity, giving us enterprise-level capabilities without the complexity or overhead that often comes with large MDM platforms.

The first thing that stands out about Kandji is its intuitive interface. It’s clean, modern, and genuinely easy to navigate, making it quick to learn and effortless to use day-to-day. Despite the simplicity, it’s packed with features that give us complete control over our Apple fleet. Whether we’re onboarding new employees, managing remote endpoints, or enforcing security policies, Kandji has allowed us to scale our support without needing to scale the team.

Device management has become almost fully automated thanks to Kandji’s zero-touch deployment, blueprints, and auto app catalogue. We can push apps, enforce settings, and apply policies consistently across all our devices with minimal manual effort. What’s more, the platform is extremely reliable—once configured, things just work. That reliability has helped us reduce our support burden and focus on more strategic tasks.

Kandji’s security features are another highlight. We can confidently enforce compliance baselines, monitor device health, and ensure our endpoints are protected without resorting to additional tools or custom scripts. Their built-in EDR (Endpoint Detection and Response) further strengthens our security posture, giving us greater visibility into threats and enabling faster response to potential risks across our Apple fleet.

Support and documentation from Kandji are both top-notch. Their team is responsive and helpful, but honestly, the platform is so well-designed and well-documented that we rarely need to reach out. It’s clear that the Kandji team listens to feedback and continuously rolls out meaningful updates—it’s not just evolving for the sake of it, but genuinely improving with each release.

For us, Kandji has become more than just an MDM—it’s a foundational part of how we deliver IT and is used frequently due to its many device management features. The simplistic and easy to implement design means we were up and running within a day! Kandji saves us time, reduces friction, and allows us to deliver a high standard of support with a lean team. If you’re a small IT team in a growing business that runs on Apple, Kandji is a no-brainer.

What do you dislike about the product?

I’ve been using Kandji for a few months now, and overall, it’s a strong platform for managing our Apple devices. The system is clean, efficient, and the interface is generally user-friendly, which makes it easy to stay on top of device management. That said, there are still a few areas where I think it could be improved.

The Blueprint feature, while useful for standardising configurations, can be a bit limiting. If I want to tweak settings for just one device, I often have to create an entirely new Blueprint, which adds more admin time than I’d like. I’d really appreciate more flexibility when it comes to making one-off adjustments without needing to duplicate entire configurations.

One of the bigger limitations I’ve noticed is that Kandji is built specifically for Apple devices. While that’s great for teams that are all-in on macOS and iOS, it becomes a bit of a blocker if you’re working in a mixed device environment. It would be a huge improvement to see support for cross-platform management — having Windows and Android support would open it up to a much wider range of use cases and make it a more comprehensive MDM solution.

Another feature I’d love to see is a mobile app. Being able to manage or monitor devices on the go — without needing to be tied to a desktop — would be a game changer for busy IT teams, especially when incidents pop up out of hours or while travelling.

What problems is the product solving and how is that benefiting you?

One of the biggest problems it solves for me is device visibility and asset management. I now have a real-time view of every Apple device in our fleet — I can see who has what, where it is, what OS version it’s on, and whether it’s compliant with our policies. That level of insight means I’m no longer chasing spreadsheets or piecing together reports when someone asks for an audit or a status update.

It’s also been a game changer for security and compliance. Kandji’s automated compliance enforcement ensure devices stay aligned with our security standards. If anything falls out of spec — like encryption getting disabled or a required app being removed — it self-corrects automatically. That’s made it a lot easier to meet internal and external compliance requirements without needing constant manual oversight.

From a device management and EDR perspective, having an integrated toolset that covers everything from configuration to monitoring and response in one place is massively beneficial. We’re able to enforce policies, deploy apps, and respond to issues quickly, all while ensuring that our endpoints remain secure. It’s reduced the need for multiple tools and simplified our operational workflows.

Zero-touch deployment has been especially useful for remote onboarding. New hires receive their Mac, sign in, and everything they need — apps, settings, restrictions — gets deployed automatically. I don’t have to manually provision anything, which not only saves time but also gives new starters a polished, professional experience from day one.

What do you like best about the product?

It’s really easy to use, even if you're not super technical. Setting up and managing devices is quick and pretty much hassle-free. What stands out most is the support—they respond fast and actually help solve problems, which isn’t always the case with other platforms. It saves us a ton of time.

What do you dislike about the product?

Not much to complain about, honestly. Some of the more advanced features take a bit of figuring out at first, and the docs could be a bit more detailed. But once you get the hang of it (or just ask support), it’s smooth sailing.

What problems is the product solving and how is that benefiting you?

Before using Kandji, managing our Apple devices felt like a juggling act—lots of manual setup, chasing down updates, and making sure everything was secure. Now, it’s pretty much all automated. Devices are set up the way we want right out of the box, updates and policies get pushed without any drama, and we don’t have to worry about things slipping through the cracks. It saves us a bunch of time and makes life way easier for our IT team.

What do you like best about the product?

Zero‑touch setup really works: new Macs power on, get the right profiles and apps, and we’re done.

Ongoing compliance checks keep devices in line and flag issues before users notice.

Support is quick and clear

What do you dislike about the product?

Kandji is an excellent tool we’re happy to recommend, but it would be even better with broader integrations - ideally a generic webhook for event‑based automation, and an option to schedule data exports

What problems is the product solving and how is that benefiting you?

1) Manual Mac setup & provisioning
2) Keeping devices patched and secure
3) Policy drift & visibility gaps
4) SOC 2 evidences gathering

What do you like best about the product?

Ease of use: 9/10 - Features are easy to navigate into with no-frills user interface.
Customer support: 10/10 - Kandji support is very accessible to talk to: on chat, email, on the phone and even on Slack. Resolutions are always on point.

What do you dislike about the product?

Would've been better if Kandji can manage Windows devices too, so we'll have just one MDM solution in place.

What problems is the product solving and how is that benefiting you?

Mobile Device Management

What do you like best about the product?

Allows simple management of all all Apple products we use. Our main Kandji admin was out, and I had to apply a policy to one system in another state. I was able to figure out how to make it work in a pretty reasonable amount of time. Very good at aligning devices with corporate policy, security updates, pushing out applications, and the like.

What do you dislike about the product?

The management screen has a quirk that slows me down. When I am searching the site, the back button resets search criteria. Like if I'm looking for 'screensaver' and 6 come up in my search, I click on one to see how it is setup, and the browser back button resets the search. Not the biggest problem in the universe, but when looking through 4 similar Blueprints or such, I have to keep entering my search criteria. A filter would be nice where I can enter my criteria, then look at everything that comes up, then turn off to return to a list of everything.

What problems is the product solving and how is that benefiting you?

We use it for patch management, OS version management, cyberliability security alignment, reporting, and also to proactively replace older equipment. We need the devices secure, and make sure we aren't running any no longer supported OS's on any of our devices. Gives a lot of information at a glance and a means to fix problems discovered.

What do you like best about the product?

What's is most helpful is the communications and support we have with our rep, Crystal. The management tool is easy to use and knowing our devices and data are safe reduce sleepless nights!

What do you dislike about the product?

I have no complaints! It's easy to increase licenses as we grow.

What problems is the product solving and how is that benefiting you?

Our devices are in the field, never used at any one location. Sometimes they're lost, stolen or damaged on work site and Kandji makes it easy to manage the devices from anywhere.