Kandji
KandjiReviews from AWS customer
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Highly Recommended!
What do you like best about the product?
After migrating to Kandji from another reputable macOS MDM provider three years ago, we’re glad we made the switch. The implementation process was seamless. Kandji allows us to handle most of our device management policies seamlessly, ensuring compliance with CJIS, FedRAMP, and NIST standards. One of the standout features is its auto-app management capabilities—we no longer need to spend significant time uploading packages to keep apps updated. We have directory integrations with Entra ID which is a plus. Additionally, Kandji’s customer service has been exceptional. Every agent we've worked with has been highly knowledgeable, proactive, and quick to respond, making our experience consistently positive.
What do you dislike about the product?
The main issue I've experienced with Kandji is related to OS updates. We've encountered numerous instances where Kandji notifies users that an OS update is available, but the update fails to install, leaving the user stuck in a loop. This problem has occurred repeatedly.
What problems is the product solving and how is that benefiting you?
Kandji enables us to efficiently deploy updates and policies. With a small IT team, we can leverage Kandji to implement security initiatives and, importantly, drop-ship laptops that are ready to be configured right out of the box. This boosts employee productivity by allowing them to start working immediately.
At a glance compliance status for all our Macs
What do you like best about the product?
The most important part of Kandji is the ability to set and enforce standards across all out owned and BYOD devices. Setting up maps and blueprints for our different users profiles is a snap. The ability to install new apps or reconfigure laptops remotely is vital as we are a 100% mobile workforce. Kandji allows me to lock and reconfigure devides remotely.
What do you dislike about the product?
The only downside of Kandji is that it is a Mac only solution. This isn't a huge deal for me because I'm a Mac only shop, but it would be inconvenient if I had a larger number of non-Mac devices.
What problems is the product solving and how is that benefiting you?
Compliance of devices as part of SOC II.
Admin Control privileges
What do you like best about the product?
The crucial and beneficial feature, in my opinion, is Application Control, including the ability to update, delete, and modify applications seamlessly.
A user-friendly GUI is equally vital, as it enhances the overall experience and simplifies device management tasks.
Additionally, features like Scripts and Profiles provide great utility by enabling automation and customization, making them invaluable for efficient device management.
A user-friendly GUI is equally vital, as it enhances the overall experience and simplifies device management tasks.
Additionally, features like Scripts and Profiles provide great utility by enabling automation and customization, making them invaluable for efficient device management.
What do you dislike about the product?
As an administrator for a fleet of Mac devices, you require the ability to grant and revoke admin privileges for users instantly and remotely. However, this functionality is currently unavailable.
Additionally, you need the capability to reset user passwords remotely without encountering restrictions.
Another challenge arises during the lock and unlock process.
Resetting or erasing the device after it has been locked is not viable because it requires logging in with the credentials of the last logged-in user, which can lead to complications.
Consider the scenario where an employee leaves the company while working remotely, and their Mac device is locked. Later, when the device is reassigned to a new employee, it remains locked. You are left with two problematic options:
1. Unlock the device using the last logged-in user's credentials, which are often inaccessible as the former employee’s password is unknown.
2. Enter Recovery Mode to unlock the device, requiring both the Activation Lock Bypass Code and the FileVault Recovery Key.
This process is cumbersome, especially for remote setups, and is impractical when onboarding a new employee.
Addressing these challenges is critical for streamlined device management and ensuring a smooth user experience for both administrators and employees.
Additionally, you need the capability to reset user passwords remotely without encountering restrictions.
Another challenge arises during the lock and unlock process.
Resetting or erasing the device after it has been locked is not viable because it requires logging in with the credentials of the last logged-in user, which can lead to complications.
Consider the scenario where an employee leaves the company while working remotely, and their Mac device is locked. Later, when the device is reassigned to a new employee, it remains locked. You are left with two problematic options:
1. Unlock the device using the last logged-in user's credentials, which are often inaccessible as the former employee’s password is unknown.
2. Enter Recovery Mode to unlock the device, requiring both the Activation Lock Bypass Code and the FileVault Recovery Key.
This process is cumbersome, especially for remote setups, and is impractical when onboarding a new employee.
Addressing these challenges is critical for streamlined device management and ensuring a smooth user experience for both administrators and employees.
What problems is the product solving and how is that benefiting you?
The crucial and beneficial feature, in my opinion, is Application Control, including the ability to update, delete, and modify applications seamlessly.
A user-friendly GUI is equally vital, as it enhances the overall experience and simplifies device management tasks.
Additionally, features like Scripts and Profiles provide great utility by enabling automation and customization, making them invaluable for efficient device management.
A user-friendly GUI is equally vital, as it enhances the overall experience and simplifies device management tasks.
Additionally, features like Scripts and Profiles provide great utility by enabling automation and customization, making them invaluable for efficient device management.
Great product and even better technical support!
What do you like best about the product?
The technical support team are great! Very knoledgable and always on hand for any issues. Easy intergration, quick onboarding for end users and the Kandji Self Service tool is great.
What do you dislike about the product?
Nothing to dislike but a two way communication feature would be incredibly helpful. The ability to push notifications to end users through the desktop client and have custom forms for end users to be able to submit issues/queires through would be great.
What problems is the product solving and how is that benefiting you?
Asset management for all our Macbooks and iPhones with the addition of the EDR feature. Allows us to configure and onboard company IT assets through a centralised dashboard.
Easy to Administer and Great Support
What do you like best about the product?
Kandji is easy to administer, even for me as a non-technical user, and it's very easy for our users to onboard onto their machines. In the rare cases I do have questions or issues, their customer success and support teams are incredibly helpful!
What do you dislike about the product?
There is a bit of a learning curve to setting up and editing different blueprints, but the team is great in the early implementation stages of walking you through things.
What problems is the product solving and how is that benefiting you?
Kandji makes it easy to ensure our users have their machines configured to satisfy our security and audit requirements. It also makes onboarding and offboarding employees a breeze.
Very easy to use
What do you like best about the product?
I've used Jamf for 2 years then we moved to Kandji which we've had for 2+ years now. It's very easy to configure using their blueprint model. We use it exclusively for our company's MacBooks. I really like being able to force endpoints to update MacOS on a schedule. I like their library of prebuilt apps and being able to run custom scripts. I like the "flush" feature to re-run something. Setup was really easy, took less than an hour. Support is fast via email and I like that they are in-house.
What do you dislike about the product?
Very few things i dislike and most are minor was so glad to move off jamf. I wish the device list showed who is logged into MacOS without digging. It seems to be missing from reporting unless I am just missing something. I also wish there was a way to exlude devices on a library item level no matter what blueprint is assigned.
What problems is the product solving and how is that benefiting you?
We are starting to use it to restrict removable storage recently for data loss preventiong.
Apple MDM that provides an Apple-like experience
What do you like best about the product?
Super easy to migrate from previous MDM, support is excellent, users have complimented the UI/enrollment process.
What do you dislike about the product?
Some inconsistencies with wiping our older devices, and can sometimes be difficult to find exact settings inside of library items like Restrictions.
What problems is the product solving and how is that benefiting you?
Enrolling devices into ABM, installing apps, applying policies, etc., to better our onboarding/offboarding processes, improve security, properly manage company assets, and assist us in providing a remote-friendly working environment
Easy to use and easy to set
What do you like best about the product?
A powerful, user-friendly tool for automating Apple device management and ensuring compliance in the company.Its user-friendly interface and pre-built templates make device deployment and policy management easy for IT .
What do you dislike about the product?
May come with a learning curve for new users due to its extensive features. Customization options can be limited when dealing with complex, specific needs, and the pricing may be steep for smaller organizations
What problems is the product solving and how is that benefiting you?
Kandji simplifies Apple device management by automating deployment, ensuring compliance, and enforcing security. It solves manual setup challenges, boosts productivity, and maintains regulatory standards. This benefits users by saving time, reducing IT workload, and improving overall security and efficiency.
Overall Kandji provides a great MDM solution
What do you like best about the product?
Kandji is easy to use and setup, you don't have to be an expert in all things administration to use it. I can fairly easy figure out how to do something without having to write a script or call support. Kandji is also re-investing into the product and providing useful updates on a regular basis.
What do you dislike about the product?
When it comes to advanced tasks, sometimes Kandji cannot be used. Additionally the filtering options for device listings are a pain, it can be difficult to filter out different types of devices. Finally the view for the new assignment maps is really rough when there's a lot of conditions.
I would love to see PC management in Kandji, but I realize this is highly unlikely :)
I would love to see PC management in Kandji, but I realize this is highly unlikely :)
What problems is the product solving and how is that benefiting you?
Kandji allows us to manage our Macs and iPhones in an easy to use package!
Standout MDM solution for Apple devices, with a few flaws
What do you like best about the product?
Kandji is a standout MDM solution for Apple devices, with an intuitive interface and a setup process that had us operational within hours rather than weeks. The built-in blueprints for CIS Benchmarks are a huge advantage for compliance, and their live chat support is responsive and efficient, providing real-time assistance when needed.
What do you dislike about the product?
While Kandji’s ease of use is often a benefit, it sometimes stems from design or feature limitations that require workarounds. Additionally, the lack of Slack integration for device alerts and a mobile-friendly interface can be challenging in urgent situations. More transparency around feature requests would also be appreciated. Despite these minor flaws, Kandji is one of the top MDM choices available.
What problems is the product solving and how is that benefiting you?
Solve compliance, security and remote management issues.
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