Prisma AIRS API
Palo Alto NetworksReviews from AWS customer
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It keeps hanging
What do you like best about the product?
I dont like you can get better. It needs to be monitored and cam be insecure. Does not meet the company needs. I have found other platforms that deliver much better
What do you dislike about the product?
I would say maybe providing more details so that users can be able to use it, especially the ones that are not tech-savvy.. constant upgrades needed to improve.
What problems is the product solving and how is that benefiting you?
Prisma Access enhances security and reliability for remote work, integrating seamlessly with Microsoft services. It simplifies user authentication and access, supporting productivity and ensuring secure connectivity.
Data from anywhere
What do you like best about the product?
I like the consistent protection for users regardless of location and the built in firewall. The visibility and analytics of this project really helps with compliance reporting and incidence response.
What do you dislike about the product?
The cost of this product is more expensive than competitors. Another factor is the complexity of deployment and management. There are also some known integration challenges.
What problems is the product solving and how is that benefiting you?
Palo Alto Prisma Access solves several modern networking and security challenges, especially in the context of remote work, cloud adoption, and the shift toward Zero Trust Network Access (ZTNA). Including legacy VPN limitations and inconsistent security across locations.
Good monitoring tool but definitely needs improvement
What do you like best about the product?
The best thing I like talking about prisms access would be the way they network and do mobile monitoring applications and remediates the issues quickly
What do you dislike about the product?
The thing I dislike about prisma access would be its access portal. It’s challenging to access the prisma access portal. The design can be frustrating sometimes
What problems is the product solving and how is that benefiting you?
It’s solving the secure and efficient remote access and network security. The connection between offices and mobile users and branch offices are quite good
New Approach to the Cloud Access
What do you like best about the product?
Cloud-Delivered Security:
Next-Generation Firewall (NGFW)
URL filtering
Threat prevention
Data loss prevention (DLP)
Global Coverage:
Uses Palo Alto’s global cloud infrastructure to provide low-latency security across multiple locations.
Zero Trust Network Access (ZTNA):
Secure application access without exposing internal networks.
Mobile User and Branch Protection:
Protects remote/mobile users, and branch offices using the same security policies.
Secure Web Gateway (SWG):
Controls web access and prevents threats at the cloud edge.
Cloud Management:
Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management).
Integration with SD-WAN & Identity Providers:
Works well with 3rd-party SD-WANs, Azure AD, Okta, etc.
Next-Generation Firewall (NGFW)
URL filtering
Threat prevention
Data loss prevention (DLP)
Global Coverage:
Uses Palo Alto’s global cloud infrastructure to provide low-latency security across multiple locations.
Zero Trust Network Access (ZTNA):
Secure application access without exposing internal networks.
Mobile User and Branch Protection:
Protects remote/mobile users, and branch offices using the same security policies.
Secure Web Gateway (SWG):
Controls web access and prevents threats at the cloud edge.
Cloud Management:
Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management).
Integration with SD-WAN & Identity Providers:
Works well with 3rd-party SD-WANs, Azure AD, Okta, etc.
What do you dislike about the product?
Vendor Lock-In
Deep integration with Palo Alto products means shifting to another vendor in the future can be resource-intensive.
Existing investment in GlobalProtect or Panorama makes migration difficult.
📶 Bandwidth-Based Licensing May Be Limiting
For some use cases, especially branch site protection, bandwidth-based pricing can be restrictive.
May require careful planning for high-throughput environments.
🧩 Integration Gaps with 3rd Parties
While improving, some integrations with 3rd-party SD-WANs or identity services may still have limitations or require workarounds.
Deep integration with Palo Alto products means shifting to another vendor in the future can be resource-intensive.
Existing investment in GlobalProtect or Panorama makes migration difficult.
📶 Bandwidth-Based Licensing May Be Limiting
For some use cases, especially branch site protection, bandwidth-based pricing can be restrictive.
May require careful planning for high-throughput environments.
🧩 Integration Gaps with 3rd Parties
While improving, some integrations with 3rd-party SD-WANs or identity services may still have limitations or require workarounds.
What problems is the product solving and how is that benefiting you?
cloud Management:
Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management).
Cloud-Delivered Security:
Next-Generation Firewall (NGFW)
URL filtering
Threat prevention
Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management).
Cloud-Delivered Security:
Next-Generation Firewall (NGFW)
URL filtering
Threat prevention
From Deployment to Daily Use: How Good Is Prisma Access G2?
What do you like best about the product?
What I like best about Prisma Access is its seamless integration of cloud-delivered security and networking. It offers consistent security policies across users and locations, which is essential for hybrid work environments. The centralized management through the Cloud Management Console (Panorama) makes policy enforcement, visibility, and troubleshooting much easier.
In particular, the ability to scale globally while maintaining zero trust principles stands out. The built-in threat prevention, URL filtering, and sandboxing are highly effective, and Palo Alto’s constant updates via WildFire threat intelligence ensure you're protected against emerging threats. Performance has also been reliable, with minimal latency even when connecting remote users to globally distributed points of presence.
In particular, the ability to scale globally while maintaining zero trust principles stands out. The built-in threat prevention, URL filtering, and sandboxing are highly effective, and Palo Alto’s constant updates via WildFire threat intelligence ensure you're protected against emerging threats. Performance has also been reliable, with minimal latency even when connecting remote users to globally distributed points of presence.
What do you dislike about the product?
What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Palo Alto’s ecosystem. The learning curve is steep, particularly around policy configuration, routing, and integration with existing infrastructure.
Additionally, troubleshooting issues can be challenging, as logs and diagnostics sometimes lack the depth or clarity needed for quick resolution. Support responsiveness varies, and some advanced features may require additional licensing or aren’t fully intuitive out of the box.
Finally, performance may occasionally vary depending on the user's geographic location, depending on the proximity and load of the nearest point of presence.
Additionally, troubleshooting issues can be challenging, as logs and diagnostics sometimes lack the depth or clarity needed for quick resolution. Support responsiveness varies, and some advanced features may require additional licensing or aren’t fully intuitive out of the box.
Finally, performance may occasionally vary depending on the user's geographic location, depending on the proximity and load of the nearest point of presence.
What problems is the product solving and how is that benefiting you?
Prisma Access is solving the challenge of providing consistent, secure, and scalable remote access across a globally distributed workforce. With more users working from home or remote offices, traditional VPNs and on-prem firewalls couldn’t keep up with the scale, performance, or security requirements.
By moving to a cloud-delivered SASE model with Prisma Access, we’ve been able to:
Enforce uniform security policies across all users, regardless of location.
Eliminate backhauling traffic to centralized data centers, reducing latency and improving user experience.
Simplify operations through centralized policy management and automated updates.
Strengthen our Zero Trust posture, with identity-based access controls and integrated threat prevention.
Overall, it’s helped us reduce risk, improve productivity, and scale security faster than we could with legacy infrastructure.
By moving to a cloud-delivered SASE model with Prisma Access, we’ve been able to:
Enforce uniform security policies across all users, regardless of location.
Eliminate backhauling traffic to centralized data centers, reducing latency and improving user experience.
Simplify operations through centralized policy management and automated updates.
Strengthen our Zero Trust posture, with identity-based access controls and integrated threat prevention.
Overall, it’s helped us reduce risk, improve productivity, and scale security faster than we could with legacy infrastructure.
Safe, secure, and out of the way
What do you like best about the product?
It is safe and out of the way for developers to develop and not think about security! That means security will be handled by Palo Alto, which is very helpful.
What do you dislike about the product?
Prisma Access has GlobalProtect VPN which connects to my network. Sometimes it does not connect but I'm not sure if that is because of our networks or because of Palo Alto Networks.
What problems is the product solving and how is that benefiting you?
Connecting to a secure corporate portal so we can use it securely. Additionally the monitoring is important to track for my company. This reduces threat actors and hardens infra.
Reliable Cloud Security with Room for Improvement
What do you like best about the product?
What I like best about Prisma Access is its ability to provide consistent, cloud-delivered security across all users—regardless of location. The integration with other Palo Alto Networks tools like Cortex and Panorama makes it easier to manage and monitor security posture from a centralized dashboard. I also appreciate the strong Zero Trust Network Access (ZTNA) capabilities and how seamlessly it scales with remote and hybrid workforce demands.
What do you dislike about the product?
While Prisma Access offers robust security, the initial setup and configuration can be complex and time-consuming. It often requires specialized knowledge or assistance from Palo Alto Networks support or partners, especially when integrating with existing infrastructure. Additionally, troubleshooting issues isn't always straightforward, and the documentation—though improving—can sometimes lack clarity for more advanced use cases. Pricing can also be a concern for smaller organizations.
What problems is the product solving and how is that benefiting you?
Prisma Access is solving the challenge of securely connecting a distributed workforce by providing consistent security policies and protection regardless of user location. It eliminates the need for backhauling traffic to a central data center, reducing latency and improving user experience. Additionally, it helps consolidate multiple security functions into a single cloud-delivered platform, simplifying management and improving visibility across the network.
Reliable cloud security with strong remote access features
What do you like best about the product?
What I like best about Prisma Access is its ability to deliver consistent, cloud-native security for users anywhere, without the complexity of traditional network setups. It combines Zero Trust Network Access, secure web gateway, and firewall-as-a-service in one unified platform. With its global presence, it ensures low-latency access and real-time threat prevention, making it ideal for securing remote users, branch offices, and cloud applications.
What do you dislike about the product?
While there’s little to dislike, if I had to mention something, it would be that Prisma Access continuously evolves, which is actually a positive—Palo Alto Networks frequently updates and enhances the platform with new features and improvements. This ongoing innovation ensures the product stays ahead of emerging security threats and adapts to changing network demands, making it a future-ready solution for secure access.
What problems is the product solving and how is that benefiting you?
Prisma Access solves the challenge of securing a distributed workforce by providing consistent, cloud-delivered security across all users, locations, and devices. It eliminates the need for traditional VPNs and on-prem firewalls by offering secure access to applications from anywhere, with Zero Trust enforcement. This has benefited us by simplifying network management, improving performance for remote users, and strengthening our security posture through centralized policy control and advanced threat prevention—all while reducing infrastructure overhead.
Secure and Scalable Remote Access Solution
What do you like best about the product?
Improved secure remote access, simplified cloud integration, enhanced network visibility, centralized control across users and locations, and better threat management.
What do you dislike about the product?
While Prisma Access is a powerful solution, the initial deployment and configuration can be complex, especially for teams without prior experience with Palo Alto tools. The learning curve for new administrators is fairly steep. Additionally, log data can be overwhelming and difficult to filter without proper training. Occasionally, there are latency issues during peak usage, and troubleshooting these performance drops can be time-consuming. License and billing management could be more transparent, and documentation could be improved for advanced use cases
What problems is the product solving and how is that benefiting you?
Prisma Access is solving the challenge of securing a distributed workforce by providing consistent, cloud-delivered security for remote users and branch offices. It eliminates the need for traditional VPNs, improves visibility into user activity, reduces latency with local breakouts, and ensures compliance through centralized policy management. This has enhanced our security posture, reduced operational overhead, and improved user experience across global locations.
Reliabiity
What do you like best about the product?
Prisma Access makes remote worker connectivity easier with its highly scalable and secure cloud-based solution. Its strong threat prevention capabilities, smooth interaction with current infrastructure, and uniform policy enforcement across sites are interesting. Even for big, dispersed teams, maintaining visibility and control is made simple by Panorama's centralized management. Additionally, it performs dependably, has low latency, and has robust support for Zero Trust Network Access.
What do you dislike about the product?
An indepth knowledge of Palo Alto Networks' ecosystem is necessary for the initial setup/configuration, which can be complicated or even frustrating. It can take a lot of time to troubleshoot configuration problems, particularly those involving tunnel management and traffic routing. Additionally, assistance response times during important outages could be shortened, and price may high for smaller enterprises.
What problems is the product solving and how is that benefiting you?
Prisma Access has assisted us in overcoming the difficulty of safely connecting users to our internal resources without using conventional VPNs. By implementing strict access controls and ongoing monitoring, it considerably lowers the chance of data breaches. No matter where a user is located, the platform guarantees safe internet access, streamlines policy administration, and increases network visibility. Improved user experience, increased productivity, and a higher overall security posture have all resulted from this.
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