Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Good page for support.
What do you like best about the product?
The optimization it offers, your page is very well optimized and you can provide more efficient support.
What do you dislike about the product?
That it does not offer connectivity features with other pages associated with our company.
What problems is the product solving and how is that benefiting you?
Connectivity with other pages. It would be good to integrate so that we know who our customers are and who are prospects.
I think it's best for the support function. Very easy to use.
What do you like best about the product?
I think it's best for the support function. Very easy to use.
What do you dislike about the product?
I think I need some more AI tools for automation.
What problems is the product solving and how is that benefiting you?
Customer issue raised process good feature
Spectacular
What do you like best about the product?
I like it because it allows unifying all its services in a single workspace. Its ease of use is practical, the ease of implementation, customer support is complicated but they are always willing to help, my frequency of use is daily almost 24/7, the number of functions it has are very diverse and super easy to integrate.
What do you dislike about the product?
Perhaps communication with support can sometimes be confusing
What problems is the product solving and how is that benefiting you?
The truth is, it has greatly facilitated the use and logistics of the client portfolio that the company currently maintains. It has helped us a lot in organizing all the pending tasks.
The best platform for tickets and organization
What do you like best about the product?
The best things in Freshdesk are the dashboards and reporting, ease of use, and customer support.
What do you dislike about the product?
Perhaps the cost to use the platform could be better.
What problems is the product solving and how is that benefiting you?
Follow clients' cases
Best tool for Customer Service
What do you like best about the product?
Easy to track tickets, SLA meet, KPI based on the Freshdesk tickets
What do you dislike about the product?
It's a bit slow when I add FreshDesk properties.
What problems is the product solving and how is that benefiting you?
Filling up the properties via AI
Super creative, fast platform.
What do you like best about the product?
I like the assignment of tickets and the creation of routes.
What do you dislike about the product?
So far, I have no problem with the platform.
What problems is the product solving and how is that benefiting you?
There are no problems at the moment.
"Practicality, robust and effective", these words summarize the entire freshdesk.
What do you like best about the product?
Ease of interacting with customers.
What do you dislike about the product?
Documentation for integration with Python.
What problems is the product solving and how is that benefiting you?
Service with the entire team, service with the clients
Fresh Deck
What do you like best about the product?
User Friendly interface of fresh desk to make, easy to handle, have a nice suppoort by the backend team, we have frequent use of freshdesk, freshdesk have number of feature whuch make it easy to use, it is easy to implemenation and easy to integration
What do you dislike about the product?
Fresh deck take a quite longer time to fresh the system
What problems is the product solving and how is that benefiting you?
Refresh of system, that quite longer time.
Good software
What do you like best about the product?
Ease of Use
Support
Productivity
Options
Support
Productivity
Options
What do you dislike about the product?
The analytics sometimes does not work.
What problems is the product solving and how is that benefiting you?
Managing large numbers of tickets
Very easy-to-use training service and above all a time saver for the client.
What do you like best about the product?
The ease of use for teams allowing a significant gain in terms of response time for the client
What do you dislike about the product?
No major inconvenience encountered with the tool
What problems is the product solving and how is that benefiting you?
To gather and resolve client requests in a single tool
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