I mainly work with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud.

I currently use and oversee the implementation of AI features from Salesforce for customer engagement.

I automate some marketing and operation tasks through the Salesforce Commerce Cloud.

The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core.

Both the multi-currency and multi-language capabilities of Salesforce Commerce Cloud are useful for me.

The main benefits that Salesforce provides for me are simplification of the operation and also saving effort and time.

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while different vendors and competitors have multiple themes to choose from when implementing an e-commerce portal, so this is one of the main pain points for me.

They need to improve the quality of the support.

Positive

In the last few years, the inventory management features of Salesforce Commerce Cloud were not useful for me because the software was not ready, but it has become more useful, although I don't have a project right now involving inventory management.

I don't have any thoughts on functionality suggestions for Salesforce on what they can add to the product.

I would rate the pricing as a three, where one is a high price and ten is a low price.

On a scale of one to ten, I would give Salesforce Commerce Cloud an overall rating of eight.

My use case is to register opportunities to store proposals and to support the sales life cycle.

One of the most valuable features of Salesforce Commerce Cloud is that we are in a transition, aiming to improve our KPIs from our sales team. This is one of my current challenges to register the leads in an easy way. Until now, I had an Excel file, and only when the lead is converted into a real opportunity, which means when the client asks me for a proposal, I jump from Excel to Salesforce Commerce Cloud. We wanted to be more professional in this point and to register the leads in Salesforce Commerce Cloud.

I need to understand how to do it in an easy way. Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario. We have some services that are recurrent services, and the client asks us for a proposal for each quarter. We are renewing quarter by quarter, and after three years, you have 12 proposals only for that team. We have several teams because we work with big clients.

What happened in my Outlook and mobile phone was that the same contact appeared 12 times. This issue might be resolved now, but we switched off due to problems when I tried to send emails to personal accounts. They mixed with so many records, creating big confusion between the names and emails, putting emails for person B in the record of person A. This was truly problematic. Nevertheless, we now have a mobile app from Salesforce Commerce Cloud, and I will try to find an easy way to input that part.

I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product.

The main problem is that I have some colleagues complaining about phone call registration. If I make a phone call to a client, it is not easy to register that I did the phone call at that specific time. I know this functionality exists, but it would be more effective with call center system integration. We are senior sales representatives, and we use our mobile phones to make calls and follow-ups.

I believe that to take advantage of this, I need to have discipline, a daily booked slot in my calendar that states during this period, I do phone calls. I need the laptop in front of me to register using the keyboard. It is not straightforward—it is a challenge to do that. The advantage is that we need that structure so that we have a more professional sales team. If I know that for each 100 proposals I put forward, I convert 50% of them, then to achieve those 100 proposals, I need to make 500 contacts. We do not have those metrics, but we need them. Only with this information can I have a commercial team, a sales team that does what needs to be done to achieve our goals; otherwise, it is guesswork.

I have been working with Salesforce Commerce Cloud for four years.

I would rate the stability of Salesforce Commerce Cloud as nine out of ten.

I believe we are not a big team, with 20 people, but I would rate the ability to scale as nine out of ten.

I do not have visibility on the technical support from Salesforce Commerce Cloud, but I believe it is good as I have not heard anyone complaining about the support.

Positive

I can compare Salesforce Commerce Cloud with Dynamics from Microsoft, which we used before.

The initial setup process for Salesforce Commerce Cloud, in my experience, was quite simple, completed by one of my colleagues because we are a Salesforce partner and we implement Salesforce solutions as well. From my recollection, this was quite simple—one person spent two to three weeks setting up, configuring, and creating the dashboards we wanted. However, we have maintained continuous updating since then.

I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution. Even with the problems I mentioned, we have a very customizable solution. It is very easy to customize and create different views and different fields.

I personally use Salesforce Commerce Cloud. It is totally cloud-based deployment. I would rate this solution seven out of ten.

We have multiple lines of business, such as supply chain and order to cash processes. We try to create business intelligence out of the data we collect, measuring metrics like average order volume, lifetime value of the customer, how many leads we have, percentage conversion, and lead density in specific geographic locations. 

Salesforce Commerce Cloud is used for retail operations like merchandising, product creation, discounts, and integrating with third-party systems for payments and reviews.

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. 

The platform is also robust, with managed infrastructure by Salesforce.

The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery. Improving robustness in communication with diverse systems is essential, as not all companies use Salesforce ecosystems.

I have been working with Salesforce Commerce Cloud for three years.

Salesforce Commerce Cloud is a stable platform, with outages typically due to underlying infrastructure or human error. It remains dependable through regular product updates and supports scalability across different regions.

Salesforce Commerce Cloud is highly scalable, allowing horizontal scaling with additional servers for expanded business regions. The platform is managed by Salesforce, ensuring uptime and accommodating volume spikes during high-traffic periods. Flexibility in scaling supports a seamless extension of business operations globally.

I rate the technical support at an eight out of ten. Salesforce offers models with different levels of service through their standard, premier, or signature support subscriptions. The customer service facilitates expedient resolution times and maintains effective support.

Positive

Before Salesforce Commerce Cloud, I did not use another solution. Although I considered Shopify, it was not implemented.

I would rate the initial setup a seven out of ten. It requires technological understanding and knowledge of Salesforce’s architecture. Clear business requirements and storefront setup guidelines are critical for a smooth implementation, typically taking one to one and a half quarters, or two to three quarters for highly customized deployments.

The implementation involves a scrum team, potentially more if there are many customizations. The team should include around five people, focusing on deployments and customizations, to ensure a seamless process.

As a system integrator, I am not privy to the client's ROI benefits and cannot quantify it, as it is generally business-driven. The ROI for businesses would depend on faster implementation and market reach.

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

We did not evaluate other solutions aside from Salesforce Commerce Cloud, though I had an interest in Shopify.

For those implementing Salesforce Commerce Cloud, it is crucial to have clear business goals and process documentation. Ensure active business involvement and support, with a sponsor vested in the project's success. This clarity helps achieve quicker go-live timelines and improves ROI.

I'd rate the solution eight out of ten.

I work on various projects implemented and managed for many retailers, ranging from luxury to classic products. Therefore, I handle projects of significant scale, ranging from half a million to two million in scope. We engage in a variety of business cases with different teams.

Commerce Cloud has a comprehensive nature, encompassing both production infrastructure and user-friendly tools that enhance daily operational efficiency and provide extensive experience and solutions.

Clients benefit from robust infrastructure with Salesforce Commerce Cloud, ensuring seamless performance even during peak activities like Black Friday. This stability eliminates pain points and boosts revenue through personalized customer experience and integrated solutions that replace advertising fees. 

Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment. It seamlessly integrates with other solutions, facilitating data integration. With Salesforce alone, you can achieve comprehensive capabilities without needing additional solutions.

The back office of Salesforce could be more user-friendly.

I have been using Salesforce Commerce Cloud as a system integrator for seven years.

Support is good.

Positive

The initial setup can be complex.

The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the project's GMV. It charges a fee of one to three percent of the revenue.

Integration depends on how you build your website. It can become complex if you make many customizations to meet customer needs. However, if you adhere to best practices, integration will be straightforward.

You can integrate data from these solutions with Salesforce Commerce, Tableau, Slack, and other platforms, making these actions more interactive. If you want to integrate Commerce Cloud with other systems, you can integrate it with ERP systems, CRM systems, or other third-party applications. You can also use Commerce Cloud on its own. Additionally, you can integrate it with Shopify, although Shopify is a smaller platform.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

We have a client onboarding their B2B customers onto Salesforce Commerce Cloud. They aim to organize their product offerings to provide various clients with different experiences. In B2B commerce, there are functionalities to customize pricing and user experience for each customer. 

The Salesforce platform for B2B commerce is designed to allow extensive customization on top of its standard features. For example, we can assign certain customers entitlements to specific products while hiding those from others. Pricing can vary based on factors such as geographic location, such as selling a product in the United States versus the UK. These costs can be managed effectively. 

The platform is highly integrable. We can integrate it with billing systems and external OMS. Although Salesforce provides its own OMS, we currently use it, but it can be customized to work seamlessly with other applications. We have onboarded several clients and are working on enhancing the platform further. This includes modifying the product list and detail pages and customizing the content displayed. We also handle notifications and create custom Lightning components for the UI to tailor the experience to each client's needs.

Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences. 

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations.

The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

I have been using Salesforce Commerce Cloud for a year.

Salesforce Commerce Cloud prioritizes security and stability, ensuring minimal downtime and effective communication with clients about potential issues. Salesforce maintains transparency regarding potential risks or downtimes and offers support to address them promptly. Overall, Salesforce has demonstrated a solid commitment to stability across its platform and various clouds, ensuring uninterrupted service delivery to its clients and supporting their business continuity efforts.

Salesforce Commerce Cloud is scalable. We have just onboarded a couple of customers. However, to avoid potential challenges, it's important to ensure proper data management and integration frameworks are in place. By following Salesforce's best practices, the solutions can be made highly scalable with minimal issues.

I have communicated with the Salesforce teams on behalf of multiple customers thousands of times. It's not uncommon for issues to require three or four days or even a week for resolution, especially when they involve critical matters that necessitate the intervention of development or technical teams. However, when P1 issues cause business blockages, the support from Salesforce is commendable. They promptly join calls and make every effort to resolve the issues swiftly. Overall, the support team is highly efficient.

One of Salesforce Commerce Cloud's USPs is its user-friendly nature. Salesforce has consistently prioritized making its products easy to use, install, and configure, even for those who may not be familiar with technical intricacies. With a simple point-and-click interface, its products are accessible and straightforward to install and operate.

We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of administrators involved in developing the application. By considering these factors alongside any additional requirements, we can calculate the overall cost and establish a budget for the project. Pricing is based on a per-user-per-month model, where the number of users utilizing Salesforce services significantly determines the final cost. 

There is a feature within Salesforce Commerce Cloud that needs to be enabled. This enablement process typically involves coordination with Salesforce's account manager. However, if the account manager is based in the US and the issue you're facing relates to an ISP, there may be limitations in what immediate actions can be taken, as you would need to wait for their availability to address the matter. This could involve waiting for them to respond to emails or phone calls and provide necessary approvals to move the process forward. While there are some limitations regarding global support for enablement, they are rare cases, and overall, the platform performs well.

Before deciding to implement Salesforce Commerce Cloud, it's essential to assess your current business landscape thoroughly. Factors such as compatibility with your business model, the type and volume of products you offer, and your overall business needs should all be considered. Depending on your background and familiarity with Commerce Cloud, the configuration process may vary in complexity. However, the process can be relatively straightforward with a Commerce background and knowledge of terms like product listing page and product catalog page. Onboarding customers and setting up data correctly are crucial steps in maximizing the platform's benefits.

One significant advantage of using Salesforce Commerce Cloud is its integration with the broader Salesforce platform. This includes features specific to Commerce Cloud and extends to other functionalities such as data security, user access control, and integration with sales and service clouds. This integration allows highly customizable applications to streamline sales and service cycles, address customer issues, and enhance sales efforts. Overall, Salesforce Commerce Cloud offers a robust solution beyond typical commerce solutions available.

Overall, I rate the solution a nine out of ten.

The product is easy to use.

There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.

We have been using Salesforce Commerce Cloud for 18 months.

It is a stable product.

The product is suitable for large companies.

The technical support services team offers training and skill development programs. There is enough documentation available to resolve the queries. It is easier to communicate when we call them for support as they refer to the same documents.

Positive

The product is easy to implement, particularly for non-technical users.

The product is expensive.

Salesforce Commerce Cloud is the best option for enterprise customers. It has better CRM functionality and an ability to connect existing customer data with product catalogs than other products.

The product has entered the market at the right time. It helps us manage and procure customer data. I advise others to map out the differences between what the product offers and the requirements for their business use cases. They should train their resources in Salesforce to achieve the value of the solution offering.

I rate it an eight out of ten.

I like the product because it's pretty much like Elastic Path. I was also able to create an old infrastructure, storefronts, and all that kind of stuff also. In our case, the use case was for another Mexican company, and in that case, we decided to use Salesforce because it was, like, the technology that is a must.

Regarding how the product improved my company, I would say that, for example, in our case, one of the companies needed to create a couple of storefronts. In the case of Salesforce, it was easy to create more than one, and at the same time, they both were linked to the same infrastructure. That is why they decided to use Salesforce over other ones. I see that because of that flexibility, we were able to use Salesforce Commerce Cloud.

For me, the most valuable feature was the customer journey. It was a complete one from beginning to end. I liked that I was able to get all the components. Let's say that, for example, we needed a CMS which was available for free on the platform. For example, in Elastic Path, it's not like that. The CMS was free, and we liked that because at least the company didn't feel like they needed to pay for that technology separately.

Salesforce Commerce Cloud is mature, so they have a lot of information about cost, documentation, and everything.

Salesforce's technical support is not as good as Elastic Path. Hence, support needs to be improved.

The marketing services in the solution need improvement. We needed it in some of our use cases to make some marketing-related things. In the end, the company decided to do marketing with another technology. So I don't know why, but I could say that marketing services or features are needed in the solution.

In the beginning, it was kind of difficult to understand the experience builder and B2B solutions. So probably, I would like to create the storefronts with an e-commerce builder. I am not sure about it, but it was like that. Like, difficult to understand the use and purpose of an experience builder. Then, we discovered that the B2B cloud solution was also for creating the storefronts, but we didn't understand at the beginning very well that part.

Salesforce Commerce Cloud should have a better pricing plan for smaller businesses.

I have been using Salesforce Commerce Cloud for probably less than a year, like six months. Also, I don't remember the version of the solution I am using.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

In the beginning, the setup was somewhat complex.

The price is pretty much like Elastic Path. I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay.

It is important to see if the technology fits the company's needs.

I rate the overall solution a nine out of ten.

I primarily use it for automation testing of the applications. 

There are a lot of valuable features. We have different models that allow us to perform various tasks. It's an end-to-end process, and we use it for our life sciences clients. It helps with tasks like calling, sampling, and more. So it is a very flexible solution.

In terms of application performance, it could be a bit quicker. Additionally, the customization options made it challenging to automate certain aspects of the application. These areas have room for improvement.

In the next version, it would be beneficial to have easier out-of-the-box automation capabilities and improved application performance. The performance should increase. The speed of the application should increase.

I have used Salesforce Commerce Cloud for around two and a half years. I currently use the latest version. 

I would rate the stability of this solution a six out of ten.

Overall, I would rate the scalability a seven out of ten. Currently, around 70 to 80 users are using this solution. 

Sometimes we don't get the replies quickly. The response time is not fast.

Neutral

I would rate the pricing model a seven out of ten, where one being low and ten being high. 

I would recommend using this solution. 

Overall, I would rate the solution a seven out of ten. I am happy with the solution but there are still some areas of improvement. 

We are Salesforce solution partners. Our clients primarily use Salesforce Commerce Cloud as a configuration tool to track customer orders.

The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.

The solution is pretty much comprehensive. However, we would like more interaction from Salesforce about new versions.

In the future release, I would like to see features like online updating from within the application itself would be pretty much something.

I have been using Salesforce Commerce Cloud for almost one and a half years now.

It is a very very stable solution. I would rate its stability an eight out of ten.

The solution is very scalable. I would rate its scalability a nine out of ten.

Our technical team gets very good support from the vendor. I would rate the customer support a nine out of ten.

Positive

I don’t think it is a difficult software to set up. We have a separate team that looks after the setup. I would rate the ease of setup a seven out of ten, with ten being the most easy.

The pricing is not cheap. On a scale of one to ten with ten being the most expensive, I would rate the solution’s pricing seven. Our licensing cost is on a yearly basis, and we do not pay anything in addition to the licensing cost.

It is a good solution but there are also other competitive products coming up in the market. We have been using the solution for almost one and a half years, and it is doing a very good job for us.

I would rate the solution an eight out of ten.

We use the solution to sell some products.

Salesforce Commerce Cloud is a good solution.

The connection with Marketing Cloud should be improved.

I have been using the solution for two months.

The solution is quite stable.

I rate the scalability a seven out of ten.

I am using the latest version of the solution. We are planning to continue using the solution in the future. I will recommend the solution as it is a part of Salesforce. Salesforce provides CRM, Commerce Cloud, Marketing Cloud, and CDC features. Overall, I rate the solution an eight out of ten.