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MUS 2025 Review
What do you like best about the product?
The customer service. Your service and tech support people set you apart from the competition
What do you dislike about the product?
Cost! Remember that small police departments need products they can’t necessarily afford at current pricing
What problems is the product solving and how is that benefiting you?
Magnet has provided me with an all in one solution with graykey lite and axiom. Cases are streamlined and handled efficiently
Magnet is incredibly user friendly, very powerful, and suitable for just about all forensic needs.
What do you like best about the product?
The user friendliness and the robustness of the tool
What do you dislike about the product?
Some more experience with the mac collection would be nice
What problems is the product solving and how is that benefiting you?
It is filling the need for a platform for windows, mac, and phone analysis.
I’ve drank the Magnet koolaid. I am a huge fan!
What do you like best about the product?
Ease of use. User friendly. Good customer service.
What do you dislike about the product?
Witness didn’t work as well as expected.
What problems is the product solving and how is that benefiting you?
Examining computers, phones and other electronic devices. Makes looking at evidence easy!
Magnet Forensics
What do you like best about the product?
Great Training. Excellent tech and customer Support when needed.
What do you dislike about the product?
I haven’t had any negative issues with this company. Very Happy overall.
What problems is the product solving and how is that benefiting you?
Forensic Analysis of devices
Reliable tool for Hard disk Forensics
What do you like best about the product?
Artifacts segregation in Magnet makes it easy to create reports
What do you dislike about the product?
Seperation into cloud and advanced has taken away some features that worked with Axiom for social media acquisitions.
What problems is the product solving and how is that benefiting you?
Hard disk analysis
The best tool on the market for Mobile acquisition
What do you like best about the product?
Simplicity of use, supported devices and the best support team.
What do you dislike about the product?
A little more Oppo supported device would be desirable.
What problems is the product solving and how is that benefiting you?
Forensic acquisition of mobile devices.
BeMindful
What do you like best about the product?
The GUI Interface to parse GENERAL information.
What do you dislike about the product?
- Not great for a technical artifact deep dive.
- Hash Set Manager Never Works Correctly
- A-Lacart Pricing is becoming unaffordable for the public sector, prompting us to explore more cost-effective forensic software tools.
- They Charge for their EXHIBIT Tool Reporting, which is nothing more than a WIKI construction that works with their tools.
- Portable Case/Report Generation does not work well on large-volume (2+TB) datasets.
- Hash Set Manager Never Works Correctly
- A-Lacart Pricing is becoming unaffordable for the public sector, prompting us to explore more cost-effective forensic software tools.
- They Charge for their EXHIBIT Tool Reporting, which is nothing more than a WIKI construction that works with their tools.
- Portable Case/Report Generation does not work well on large-volume (2+TB) datasets.
What problems is the product solving and how is that benefiting you?
The ATLAS environment / Magnet ONE is excellent from a lab management standpoint. AXIOM is good for General artifact findings only.
Great customer support
What do you like best about the product?
I have had great customer support when dealing wtih them, especially wtih Graykey.
What do you dislike about the product?
I dont have any dislikes at the moment for the products.
What problems is the product solving and how is that benefiting you?
Getting into locked devices and parsing out data
Great software / Funky Usability / Weird Tech Support
What do you like best about the product?
When you finally get the device imaged, the analytics are pretty good
What do you dislike about the product?
The UIs generally are poorly designed, almost as though they were afterthoughts. And the terminology is quirky.
For example, clicking multiple items in a list doesn't SELECT them... it QUEUES them. When you try to CLEAR SELECTIONS, they don't CLEAR, because despite what it looks like, they weren't SELECTED... they were QUEUED. (De-queuing, say, all 66,000 of them is an incredibly complex process.)
Chat support engineers must have the world's worst UI, and they have my sympathy. The product-specific robot asks for my problem, I enter it, the support engineer asks for it again, then asks what product. Seriously?
First-line support never has an answer. Period. They always have to check. Don't they have a knowledge base like everyone else?
I'm trying to image an android phone. Zero success. Second level tech support asks me why I want to do it instead of telling me the hidden secret. SERIOUSLY???
For example, clicking multiple items in a list doesn't SELECT them... it QUEUES them. When you try to CLEAR SELECTIONS, they don't CLEAR, because despite what it looks like, they weren't SELECTED... they were QUEUED. (De-queuing, say, all 66,000 of them is an incredibly complex process.)
Chat support engineers must have the world's worst UI, and they have my sympathy. The product-specific robot asks for my problem, I enter it, the support engineer asks for it again, then asks what product. Seriously?
First-line support never has an answer. Period. They always have to check. Don't they have a knowledge base like everyone else?
I'm trying to image an android phone. Zero success. Second level tech support asks me why I want to do it instead of telling me the hidden secret. SERIOUSLY???
What problems is the product solving and how is that benefiting you?
I need to image cell phones for defense, attorneys and private investigators. Also occasionally for plaintiff attorneys.
In the private sector, it's very expensive to have multiple forensic programs.
What do you like best about the product?
If I'm doing a cell phone, and need to do more than one, or I forgot my codemeter, Magnet will acquire the forensic
image I need.
Windows, Mac's and Phones
image I need.
Windows, Mac's and Phones
What do you dislike about the product?
The only negative I can think of is I like Registry Viewer in Access Data's FTK better.
(Currently called Exterro)
(Currently called Exterro)
What problems is the product solving and how is that benefiting you?
No current problems
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