I personally use this for infrastructure security purposes because it provides alerts for any threat detection or vulnerability detection in my infrastructure. This ensures that these issues are addressed promptly.
Singularity Cloud Security - AI Powered CNAPP
SentinelOneExternal reviews
External reviews are not included in the AWS star rating for the product.
Excellent defense, minimal performance impact, and great customer service
What is our primary use case?
How has it helped my organization?
It has helped us a lot with security practices which are supported by the industry benchmarks. The security tools and policies are regularly updated based on new evidence or changing threat landscapes.
Furthermore, after SentinelOne Singularity Cloud Security was deployed in our system, it provided quick alerts. Previously, tools did not offer fast notifications in case of incidents. SentinelOne Singularity Cloud Security delivers alerts in seconds or milliseconds. It connects directly with my dashboard. I can see the issue. They also provide critical documentation, helping me address issues.
It has improved our risk posture significantly. The risk posture improved from 60% to 70% to 90% to 95%. We have better control over the risk posture.
It has reduced our mean time to detect. Previously, it took me around ten to fifteen minutes, but with SentinelOne Singularity Cloud Security, it takes around seven to eight minutes to resolve an issue. There is often a 60% to 70% reduction. It has also reduced our mean time to remediate by about 45%.
What is most valuable?
Its performance impact on the systems is low, which means there is a minimal impact on system performance compared to traditional antivirus solutions.
Another valuable feature is the excellent defense mechanism against ransomware, including rollback features. Their managed service for 24/7 monitoring of the infrastructure for any threats and risks is also valuable.
It is easy to use. A new person can easily understand what SentinelOne does by checking the dashboard. It has an intuitive dashboard and streamlined processes, making it user-friendly for security teams like us.
What needs improvement?
From my personal experience, the alerting system needs to be faster. If something happens in our infrastructure, the alert appears on the dashboard, but I have to log in to the dashboard and refresh it. I would prefer it to provide better alerting and notifications so that I can resolve issues on priority.
For how long have I used the solution?
I have been using the solution for 1.5 years.
What do I think about the stability of the solution?
I personally did not find any lagging issues or other issues. It is perfect.
What do I think about the scalability of the solution?
It is scalable. I would rate it a nine out of ten for scalability.
How are customer service and support?
They provide excellent customer service, coming to calls very quickly. Their information and technical knowledge are excellent with no comparison to other products I have used.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used an antivirus product.
How was the initial setup?
The initial setup is quite easy. Their customer support team was also there during deployment. They were knowledgeable, and it took about three to four days to complete deployment and testing.
Its maintenance is handled by SentinelOne. They update it regularly.
What about the implementation team?
We only took help from the PingSafe customer support team for deployment, mostly to address any issues. Four people were more than enough.
What other advice do I have?
I have not found any other solution to be this helpful. After its deployment, I feel totally secure. Everything works smoothly, and I do not need to look into any part. I am tension-free.
I would rate SentinelOne Singularity Cloud Security a ten out of ten.
AI-powered threat detection secures cloud environments in real-time
What is our primary use case?
Our primary use case is for security purposes. It is deployed on our cloud to handle our security threat detections. It scans our infrastructure to recognize security issues, detect attacks, and provide protection.
How has it helped my organization?
SentinelOne offers an intuitive dashboard to streamline and set up processes. It is user-friendly for security and InfoSec teams.
It helps with regular compliance and transparency. They provide a clear rationale for security practices, which helps in gaining stakeholder's trust. The data-driven approach aligns with compliance framework requirements. I also see a reduction in reliance on human judgment.
It has reduced our mean time to detect by 30% to 40%. There is about a 20% to 30% reduction in the meantime to remediate. In case of any threat, we get alerted within milliseconds. It provides me with everything I need.
It scans my infrastructure very well and finds any issues.
What is most valuable?
The features that stand out are threat detection using advanced artificial intelligence and machine learning, helping to identify and respond to threats in real-time.
Additionally, the extended detection and response (XDR) provides deep visibility and unified security across our endpoints, network, and cloud environments.
What needs improvement?
The areas with room for improvement include the cost, which is higher compared to other security platforms. The dashboard can also be laggy.
For how long have I used the solution?
I have been using the solution for about one year.
What do I think about the stability of the solution?
The solution is stable. I would rate it a nine out of ten for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it an eight out of ten for scalability.
How are customer service and support?
The technical support is excellent. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not have any similar solution previously. We used AWS services such as GuardDuty and CloudTrail.
By implementing SentinelOne Singularity Cloud Security, we wanted AI-powered scanning and threat detection. SentinelOne stands out due to its ability to provide alerts and documentation without needing to continuously monitor the services. Everything is centralized. It alerts me through an email or a notification if something is happening in our infrastructure. I can look into it and see what I need to do.
How was the initial setup?
It is deployed on the cloud. It took about four days to implement it.
Its maintenance is taken care of by SentinelOne.
What about the implementation team?
Initially, 8 people were involved in deploying the solution. We have about 13 people using this solution.
What was our ROI?
The implementation of the solution has resulted in a saving of time and resources by around 40%.
What's my experience with pricing, setup cost, and licensing?
SentinelOne is quite costly compared to other security platforms. I would rate it an eight out of ten for costliness.
What other advice do I have?
I would recommend this solution to other users because of its security.
Overall, I would rate SentinelOne Singularity Cloud Security a ten out of ten.
Which deployment model are you using for this solution?
Highly effective with centralized security insights and real-time detection and response
What is our primary use case?
I use SentinelOne Singularity Cloud Security for security purposes. It is deployed in my cloud infrastructure, providing me with a main dashboard that allows me to monitor my infrastructure. It helps identify vulnerabilities, ransomware attacks, and other threats. Essentially, I use it to enhance security.
By implementing this solution, we wanted to prevent ransomware and DDoS attacks and have 24/7 threat monitoring of our infrastructure.
How has it helped my organization?
SentinelOne Singularity Cloud Security has helped us implement effective security measures to reduce risk. It has also had an impact on key performance indicators, security metrics, the false positive rate, the mean time to detect, and the mean time to respond.
Before SentinelOne Singularity Cloud Security, we had to use AWS services like GuardDuty and CloudTrail, or WAF in AWS. We had a console, but there was no alerting system. SentinelOne Singularity Cloud Security collects all the information from GuardDuty, CloudTrail, WAF, and other AWS services and organizes security insights into a single, comprehensive dashboard. It also provides us with the best practices and documentation to resolve issues.
We were able to realize its benefits immediately. It has reduced false positives by 30% to 40%.
SentinelOne Singularity Cloud Security is a trustworthy product. Since its implementation, I have confidence in the security of our infrastructure. It detects everything. I have a good overview of our infrastructure.
SentinelOne Singularity Cloud Security has reduced our mean time to detect by 40% to 50%. It has reduced our mean time to remediate by 60%.
What is most valuable?
The most valuable feature of SentinelOne Singularity Cloud Security is its advanced AI and machine learning capabilities, which allow it to identify and respond to threats in real time.
Furthermore, the user interface is intuitive, making it easy to understand even for those unfamiliar with cloud technology. This ease of use extends across the dashboard and overall user experience.
What needs improvement?
For SentinelOne, improvements could be made in managing Internet dependency as cloud-based operations can pose challenges in environments with limited connectivity.
Additionally, integration with certain third-party tools or legacy systems might require extra effort.
Its features may be overwhelming for smaller organizations with less complex security needs.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Security for two years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. Sometimes, I feel the dashboard is a bit laggy.
What do I think about the scalability of the solution?
It is scalable, and I would rate it a nine out of ten for scalability.
We have multiple locations and departments. In my team, there are about 22 users working with this solution from different locations.
How are customer service and support?
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using SentinelOne, I used AWS-managed security tools like WAF and GuardDuty. I find SentinelOne superior due to its real-time detection and mean time to remediate threats.
How was the initial setup?
Its deployment was easy. We had the SentinelOne team on the call, making the process smooth and easy. It took us about three days.
I do not have to do any maintenance. The maintenance is taken care of by SentinelOne. When there are any maintenance activities, they send us an email about the time. They usually have maintenance activities on a quarterly basis.
What about the implementation team?
SentinelOne's team assisted us during the deployment. We had seven people involved.
What was our ROI?
Using SentinelOne has saved me both time and money. Before its deployment, it took one to two hours to detect or resolve issues, whereas now, it only takes ten to twenty minutes.
What's my experience with pricing, setup cost, and licensing?
SentinelOne is relatively cheap. If ten is the most expensive, I would rate it a seven.
What other advice do I have?
I would definitely recommend SentinelOne Singularity Cloud Security for infrastructure security. I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Achieve enhanced threat detection and protection with continuous monitoring
What is our primary use case?
I use it for security purposes, and it is deployed on the cloud. It helps me look into potential threats and resolve issues.
What is most valuable?
For Singularity, the task capability is easy to use and it has a very intuitive dashboard, which streamlines the processes. It provides user-friendly privacy protection, 24/7 threat detection monitoring, and managed services for continuous monitoring and threat hunting. It also offers ransomware protection with excellent defense mechanisms, rollback features, and extended detection and response features.
What needs improvement?
The area of improvement is the cost, which is high compared to other traditional endpoint protections. Additionally, it has limited legacy system support and may not fully support older operating systems or legacy environments.
For how long have I used the solution?
I have been using SentinelOne for one year.
What do I think about the stability of the solution?
I rate the stability nine out of ten, indicating strong stability with limited bugs, glitches, or downtime.
What do I think about the scalability of the solution?
The solution is scalable, and I rate it nine out of ten.
How are customer service and support?
I rate technical support eight out of ten, indicating satisfaction with the support provided.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not personally use any other solution before using SentinelOne, however, I have heard about multiple products compared to SentinelOne.
How was the initial setup?
The initial setup was easy and completed in a couple of days, involving three people.
What about the implementation team?
Three people were involved in the deployment, working together to ensure the setup was successful.
What was our ROI?
Meantime to remediation improved from seven to eight minutes to two to three minutes, reducing time and money by 40% to 45%. Overall, time to detect is now in milliseconds.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, I would rate the pricing and setup costs an eight out of ten, indicating it leans towards the expensive side.
What other advice do I have?
I recommend SentinelOne due to its high-security capabilities, which are essential to safeguard data and systems from potential threats.
I would rate the overall solution nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Behavior analytics detect anomalies for proactive threat management
What is our primary use case?
I use SentinelOne Singularity Cloud Security to detect vulnerabilities and threats.
I use SentinelOne Singularity Cloud Security for continuous monitoring, as it provides constant threat detection with minimal impact on our system's performance compared to other endpoint security solutions.
How has it helped my organization?
SentinelOne Singularity Cloud Security's initiative dashboards have a user-friendly interface that is easy to understand, even for new users. The intuitive design eliminates the need for extensive knowledge transfer, allowing anyone to grasp the essential functions of SentinelOne quickly.
The evidence-based reporting effectively prioritizes and resolves critical cloud security issues. Its operational metrics, including key performance indicators and security metrics like false-positive rates, mean time to detection, and mean time to response, provide valuable insights for improvement.
SentinelOne Singularity Cloud Security offers exceptionally clear proof of exploitability for security practices. This clarity fosters trust among stakeholders and managers, assuring them of a secure environment by simplifying vulnerability identification and remediation.
It has significantly enhanced our security visibility. The system provides alerts for any vulnerabilities, along with comprehensive documentation and user-friendly solutions. Its multi-cloud support streamlines issue resolution, allowing for quicker remediation.
SentinelOne Singularity Cloud Security has reduced the number of false positives by 40 percent, our mean time to detect by 20 percent, and our mean time to remediate by 30 percent.
As an application developer and infrastructure/technical support specialist, I find SentinelOne Singularity Cloud Security extremely helpful for our security needs. The notifications and other features are particularly useful in my daily work.
SentinelOne Singularity Cloud Security has saved up to 50 percent in engineering time.
What is most valuable?
SentinelOne's behavior analytics are valuable because they detect anomalies and malicious behavior that signature-based solutions might miss. The cost is also much cheaper than other products in the market.
What needs improvement?
SentinelOne Singularity Cloud Security has limited legacy system support and may not fully support older operating systems or legacy environments. The depth of features may be overwhelming for small-scale organizations with less complex security needs. It can sometimes feel complex for smaller teams, requiring specialized expertise that might be challenging for teams without skilled cybersecurity professionals.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Security for eight months.
What do I think about the stability of the solution?
I would rate the stability of SentinelOne Singularity Cloud Security a seven out of ten because sometimes the UI feels laggy.
What do I think about the scalability of the solution?
I would rate the scalability of SentinelOne Singularity Cloud Security nine out of ten.
How are customer service and support?
The technical support has been satisfactory.
How would you rate customer service and support?
Positive
What was our ROI?
Without SentinelOne, I would need to add two to three resources to my team for monitoring and threat detection. It has reduced the need for additional resources and saved money by 40 percent.
What's my experience with pricing, setup cost, and licensing?
While I'm slightly out of touch with pricing, I know SentinelOne is much cheaper than other products.
Which other solutions did I evaluate?
What other advice do I have?
I would rate SentinelOne Singularity Cloud Security eight out of ten.
SentinelOne Singularity Cloud Security is deployed across various departments and locations for approximately 70 users.
SentinelOne manages the maintenance for Singularity Cloud Security.
I recommend SentinelOne Singularity Cloud Security to other users for security, monitoring, and threat detection purposes. SentinelOne uses AI-based detection, continuously upgrading itself to be on top of the market.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Effortlessly remediate threats with autonomous AI responses while navigating customer support delays
What is our primary use case?
We use SentinelOne Singularity Cloud Security to enhance the security of our cloud and data center infrastructure. Its primary functions include providing alerts and guiding the implementation of best practices for cloud security.
To enhance our security posture, we implemented SentinelOne Singularity Cloud Security, as we lack a dedicated managed service for continuous environmental monitoring.
How has it helped my organization?
SentinelOne Singularity Cloud Security is easy to use. It offers an intuitive dashboard making it user-friendly.
The evidence-based reporting is helpful for navigating the evolving threat landscape. It enables us to implement security measures proven to reduce risk.
The inclusion of proof of exploitability in its evidence-based reporting fosters stakeholder trust and reduces reliance on human intervention.
SentinelOne Singularity Cloud Security has a minimal impact on system performance compared to traditional antivirus solutions and helps meet compliance requirements by maintaining detailed logs and audit trails.
It has reduced our false positive rate by 20 percent and has significantly improved our security posture by providing comprehensive visibility into all activities across our infrastructure.
SentinelOne Singularity Cloud Security has decreased our mean time to detect by 60 to 70 percent.
What is most valuable?
Singularity Cloud Security offers autonomous response capabilities, automatically remediating threats and restoring affected files without manual intervention. Its AI-powered threat detection utilizes advanced AI and machine learning to identify and respond to threats in real-time. Its scalability makes it particularly beneficial for small organizations.
What needs improvement?
The SentinelOne customer support needs improvement, as they are sometimes late in responding, which is critical in a production issue. Cost is also an area for improvement as it must be more affordable, particularly for smaller companies.
For how long have I used the solution?
We have been using SentinelOne Singularity Cloud Security for almost one year.
What do I think about the stability of the solution?
I rate the stability of SentinelOne Singularity Cloud Security as eight out of ten. There are no major bugs, glitches, or downtime issues.
What do I think about the scalability of the solution?
I rate the scalability of SentinelOne Singularity Cloud Security a nine out of ten. It is very scalable and suits our needs.
How are customer service and support?
The technical support team's response time is slow at times.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
SentinelOne is far superior to our previous solution, Accops, due to its seamless updates, effortless maintenance, and user-friendly interface and dashboard.
How was the initial setup?
The initial setup can be slightly time-consuming, requiring about two to three days for deployment on both cloud and data center infrastructure.
What's my experience with pricing, setup cost, and licensing?
SentinelOne Singularity Cloud Security is costly. I would rate the price an eight out of ten, with ten being the most expensive.
What other advice do I have?
I rate SentinelOne Singularity Cloud Security a nine out of ten.
SentinelOne Singularity Cloud Security is deployed across multiple departments in a single location. We have 14 direct users of the tool.
SentinelOne manages the maintenance for Singularity Cloud Security.
I would recommend SentinelOne for security, as it is easy to use. Even without technical knowledge, users can manage it through the dashboard and provided documentation.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Maximize security monitoring with adaptable threat detection
What is our primary use case?
I have experience in both cloud and developer roles. In my cloud infrastructure role, I focused on the infrastructure itself, not the application level. We deployed SentinelOne Singularity Cloud Security across our cloud and data center environments for security purposes. This tool provided alerts and best practice recommendations, including vulnerability notifications. I would then use the Singularity console to address any issues promptly, which significantly reduced our mean time to resolution.
How has it helped my organization?
SentinelOne Singularity Cloud Security has an intuitive dashboard and streamlined setup process, making it user-friendly for security teams.
It categorizes alerts into four levels: critical, high, medium, and low. Singularity Cloud Security automatically prioritizes security concerns, such as ransomware attacks or best practices, eliminating the need for manual intervention and presenting the most urgent alerts.
SentinelOne Singularity Cloud Security is important because its reporting includes proof of exploitability. This is very helpful for engineers as it provides alerts, identifies areas needing attention, and directs us to the relevant documentation.
The benefits of SentinelOne Singularity Cloud Security were immediately apparent after deployment in our data center and cloud environment.
SentinelOne Singularity Cloud Security helps reduce false positives and improves system accuracy through machine learning. The detailed alerts aid in investigating potential threats, enhancing our security posture.
SentinelOne Singularity Cloud Security reduces our mean time to detect.
What is most valuable?
SentinelOne Singularity Cloud Security offers valuable scalability suitable for organizations of all sizes, from small businesses to large enterprises. Its comprehensive ransomware protection includes rollback features and 24/7 threat monitoring, with managed services providing continuous monitoring and threat hunting.
What needs improvement?
While SentinelOne Singularity Cloud Security offers robust protection, its cost could be a barrier for some users. Additionally, compatibility issues may arise with older operating systems and legacy environments. Organizations with limited internet connectivity might also face challenges due to the cloud-based nature of the platform.
The Singularity Cloud Security console is experiencing delays in clearing resolved issues, which can take over an hour to be removed from the display.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Security for about two years.
What do I think about the stability of the solution?
Sometimes, I experience lag issues with SentinelOne Singularity Cloud Security, which might be related to my laptop or Internet connection.
What do I think about the scalability of the solution?
SentinelOne Singularity Cloud Security scales well, making it suitable for organizations of all sizes, from small enterprises to large businesses.
How are customer service and support?
Customer support is knowledgeable about the company's software and operating systems, responding quickly within two to four minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While GuardDuty and CloudTrail offer some overlapping functionalities with SentinelOne Singularity Cloud Security in cloud environments, SentinelOne provides a more comprehensive and integrated approach to cloud security.
How was the initial setup?
The initial setup was somewhat straightforward but took about three to four days due to the extensive infrastructure involved. Testing added more time to the process.
What about the implementation team?
Our team of six or seven collaborated with a third-party installer and SentinelOne's technical support team.
What's my experience with pricing, setup cost, and licensing?
While SentinelOne Singularity Cloud Security offers robust protection, its high cost may be prohibitive for small and medium-sized businesses.
What other advice do I have?
I rate SentinelOne Singularity Cloud Security ten out of ten.
SentinelOne manages the maintenance of Singularity Cloud Security.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Gives centralized and real-time data and improves our security posture
What is our primary use case?
My primary use case for SentinelOne Singularity Cloud Security is for security purposes. It provides me with alerts.
By implementing this solution, we wanted notifications about any potential threats, such as port scanning or unauthorized access attempts. This is why we have deployed it on the cloud to monitor and secure our systems.
How has it helped my organization?
It has an intuitive dashboard, which streamlines the setup process. It is a user-friendly tool for security teams handling cloud or data centers.
For fewer false positives, they ensure that their threat intelligence databases are up to date. That reduces misclassification and improves system accuracy over time through machine learning.
SentinelOne Singularity Cloud Security has improved our security posture. We are almost 100% secure.
It has reduced our mean time to remediate by 40% and the mean time to detect by about 70%.
What is most valuable?
SentinelOne Singularity Cloud Security offers valuable features like runtime notifications. These alerts come to my account, ensuring that if any port or component within my infrastructure is opened or compromised, I am informed immediately. It highlights issues within minutes or even seconds.
It is very easy to use. It is user-friendly. Dashboards and other features are easy to use even for newbies. Someone new can easily understand the dashboard and other features.
What needs improvement?
The cloud-based operations might pose challenges in areas with limited or unavailable internet connectivity. Desktop features might be useful for smaller organizations with less complex security needs.
Moreover, there is a higher price point compared to traditional endpoint protection solutions, which may not be ideal for smaller organizations.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Security for around one and a half to two years.
What do I think about the stability of the solution?
It is stable. I would rate its stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability as seven out of ten because there might be issues due to internet connectivity or occasional lag when deploying for monitoring purposes.
It is being used at multiple locations and by multiple teams. In my team, there are about 12 people.
How are customer service and support?
I would rate the customer service and support as eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before SentinelOne Singularity Cloud Security, we did not use any solution in the cloud. We had no centralized system. We had to go through cloud services such as GuardDuty, but it took time to analyze the issue and the root cause.
We wanted to follow the best practices and have something centralized. SentinelOne Singularity Cloud Security gives us centralized and real-time data.
How was the initial setup?
We have multiple clouds and a data center. Its deployment is easy. The initial setup was straightforward, and it took a total of around five days, including testing time.
What was our ROI?
We have seen approximately 30% return on investment.
What's my experience with pricing, setup cost, and licensing?
It is a little expensive. I would rate it a four out of ten for pricing.
What other advice do I have?
I would rate SentinelOne Singularity Cloud Security an eight out of ten overall. I would recommend it to other users due to its effectiveness in providing centralized notifications and reducing the meantime to address issues.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Provides real-time inspection and supports multiple cloud engines
What is our primary use case?
We use SentinelOne Singularity Cloud Security for real-time alerts, enabling us to address potential threats proactively.
SentinelOne Singularity Cloud Security was implemented to enforce best practices, monitor runtime activity, and expedite troubleshooting.
How has it helped my organization?
SentinelOne Singularity Cloud Security provides easy-to-follow documentation on the steps required to resolve issues.
It offers a user-friendly experience with a centralized console for managing assets and delivering devices.
Singularity Cloud Security provides a real-time inspection for organizational growth, which makes it suitable for both small and large enterprises. It is interactive and easy to navigate, simplifying self-service.
What is most valuable?
Singularity Cloud Security's most valuable features are its ease of scalability and comprehensive security measures.
Singularity Cloud Security has a centralized console for managing assets and delivering devices.
Singularity Cloud security supports various cloud engines, such as Azure and AWS.
Once fine-tuned, Singularity Cloud Security reduces false positives by 80 percent.
Singularity Cloud security improves our risk posture. We have not had any security issues.
It has reduced our mean time to detect by up to 20 percent.
Our mean time to resolve has significantly improved with the implementation of Singularity Cloud security. Previously, our MTTR ranged from 15 to 20 minutes, but now it has been reduced to 5 to 7 minutes.
Singularity Cloud security has been a valuable asset to our application developers and AppSec team. Its support for various cloud platforms and user-friendly interface have greatly improved our security posture.
What needs improvement?
While SentinelOne offers robust security features, its higher cost may present a challenge for budget-conscious organizations. Additionally, some users have reported experiencing delays in issue resolution due to slower response times from the support team.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Security for around two years.
What do I think about the stability of the solution?
I would rate the stability of Singularity Cloud Security nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Singularity Cloud Security ten out of ten.
How are customer service and support?
Sometimes, the response time of the support team is lagging.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial deployment was straightforward and took three days to complete.
What about the implementation team?
Their customer service support team was on the call with us. Our team leads and technical people were there, and they jointly deployed Singularity Cloud Security on the data center as well as on the cloud.
What was our ROI?
Before SentinelOne, I used to take around 15 to 20 minutes to resolve an issue. After implementing SentinelOne, it takes about five to seven minutes.
What's my experience with pricing, setup cost, and licensing?
SentinelOne is more expensive compared to other security solutions.
I would rate the cost a seven out of ten with ten being the most costly.
What other advice do I have?
I rate SentinelOne Singularity Cloud Security a nine out of ten.
Singularity Cloud Security is deployed across our infrastructure, and we currently have 13 users.
I would recommend SentinelOne Singularity Cloud Security to other users for security purposes.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
The AI/ML-driven backend engine effectively identifies and resolves threats
What is our primary use case?
As an application developer focused on AWS and cloud components, I rely on SentinelOne Singularity Cloud Security to stay informed about vulnerabilities and maintain best security practices.
How has it helped my organization?
I would rate the ease of use of Singularity Cloud Security a nine out of ten. It is very helpful for beginners due to its simplicity and straightforward integration with various cloud platforms like AWS, GCP, and Azure. Its user-friendly interface and familiarity across different cloud environments make it easy to understand and implement, regardless of prior experience.
Singularity Cloud Security prioritizes and resolves critical cloud security issues. When a problem arises in my infrastructure, SentinelOne alerts me, such as an open port in our AWS environment or a deviation from best practices. It provides alerts, suggests solutions, and offers documentation with best practices, which is helpful for those new to cloud platforms. This has reduced my response time by approximately 45 minutes.
The Offensive Security Engine, powered by impressive AI/ML capabilities, seamlessly integrates with cloud infrastructure to analyze data and provide optimal security solutions. Its AI/ML-driven backend engine effectively identifies and resolves threats, making it a powerful tool for comprehensive security monitoring and protection.
We saw the benefits of SentinelOne Singularity Cloud Security immediately.
SentinelOne Singularity Cloud Security categorizes risk into four levels: low, medium, high, and critical. Teams handle low and medium alerts, which are based on best practices that we must follow. High and critical alerts are very important and require immediate attention. When these critical alerts occur, we contact PingSafe or the SentinelOne data team for support. They help us resolve the issue, identify affected resources, and provide comprehensive information. Occasionally, we receive direct support from SentinelOne, collaborating with them using their tools. The system is reliable and accurate, with no false positives.
It significantly reduced our mean time to detect threats. Previously, we didn't use security tools, so I had to identify and address vulnerabilities independently. To ensure best practices were followed, I had to manually investigate issues within our AWS environment and troubleshoot them alone. SentinelOne has been instrumental in guiding us toward securing our infrastructure by providing insights into best practices and automating threat detection.
SentinelOne Singularity Cloud Security has helped reduce our mean time to remediate.
What is most valuable?
The most valuable feature is the notification system, providing real-time alerts and comparisons crucial for maintaining security. Additionally, the dashboard's user interface and user experience are intuitive and easy to understand, even for new users.
What needs improvement?
One potential drawback is the cost of SentinelOne Singularity Cloud Security, which may be prohibitive for smaller businesses or startups, particularly those in regions with lower average incomes, such as India.
For how long have I used the solution?
I have been using Singularity for around one year.
How are customer service and support?
The customer service and support team is knowledgeable and helpful. Throughout the migration, they remained available for several hours without complaint, providing assistance at every step.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial deployment was not difficult. It was smooth, with support from experienced team members and customer support during the two to three-day migration process.
What about the implementation team?
During migration, more than two people were involved, though only two were necessary.
What's my experience with pricing, setup cost, and licensing?
The pricing is somewhat high compared to other market tools. This cost can be particularly prohibitive for small businesses and startups.
Which other solutions did I evaluate?
What other advice do I have?
I would rate SentinelOne Singularity Cloud Security nine out of ten.
My responsibility within our infrastructure is limited to the infrastructure itself, excluding the application and database layers. As such, I can only offer guidance on the infrastructure aspects of our implementation. When we deployed SentinelOne Singularity Cloud Security in our hybrid infrastructure, both cloud and data center-based, the migration was smooth, taking approximately two to three days of testing to complete successfully.