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Reviews from AWS customer

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    Tanveer A.

Great Security and User Experience

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
It has better security and the best user experience and also it also has better visibility and policy control.
As it is cloud - native, it doesn't need any heavy hardware and scalability is very easy.
What do you dislike about the product?
The setup for Zscaler is little complex and also the pricing is bit high compared to other competitors.
Since ZPA is cloud based and uses outbound tunnel, good internet connection is always required.
What problems is the product solving and how is that benefiting you?
Zscaler Private access network help us connect company apps safely without using traditional virtual private network.
It makes remote access faster and secure.


    Johannes N.

Great Access Control, but a Bit Complex for Beginners

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
One thing that i loved about using it, the fact that they went beyond fto ensure only specific access to network is one of the most amazing thing i've seen in a while, wish a lot of people actually used it in my country
What do you dislike about the product?
It's kinda complex for me, but i like it so far tbh , not a specific thing that i dislike about it really, just that it might kinda be complex for first time users
What problems is the product solving and how is that benefiting you?
I remember knowing about it , on reddit after seacrhing for an alternative , after using different VPN, one thing that i love about it is how they've changed security for VPN providers(Idk why no one thought about it before hhh), anyways, it has changed how people has access to data, limiting to only a selected networks is amazing and as someone who values security and data , this is a gem


    Khedir Q.

Seamless and Secure Remote Access Without Traditional VPN Hassles

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
It simplifies secure remote access without needing a traditional VPN. It only connects users to the apps they need, reducing risk and improving security.
It’s seamless for users—no constant logins or dropped connections when switching networks. Plus, performance is better since traffic doesn’t route through a central VPN.
What do you dislike about the product?
ZPA generally keeps things secure, but it can be overly restrictive—blocking legitimate sites like Yahoo Sports. Performance is sometimes inconsistent, with slowdowns or dropped connections, especially when switching networks. Troubleshooting issues can also be unclear. A bit more flexibility and smoother user experience would make it much better for daily use.
What problems is the product solving and how is that benefiting you?
ZPA makes it easy to connect private apps across on-prem and cloud environments without changing the network setup—App Connectors handle the integration.
It’s secure because app and data center details aren’t exposed, and there’s no direct link between user devices and apps. Access flows through App Connectors, which are only reachable via the Client Connector.
For apps that require access through a corporate public IP, deploying SIPA allows traffic to route through your own IP instead of Zscaler’s cloud IP.


    pratik k.

Seamless Zero-Trust Access with Zscaler Private Access, but Setup Can Be Complex

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Zscaler Private Access is its seamless zero-trust access model that removes the need for traditional VPNs. It provides secure, fast, and reliable access to internal applications from anywhere, without exposing them to the internet. The user experience is smooth, and the centralized policy management makes administration much easier. I also appreciate how well it integrates with identity providers for authentication and how it helps maintain strong security and compliance while keeping performance consistent.
What do you dislike about the product?
At times, the initial configuration and policy setup can be a bit complex, especially for new administrators. The troubleshooting process when users face access issues could also be more intuitive, as logs and diagnostics sometimes require deeper technical expertise. Additionally, occasional latency can occur when connecting to applications hosted in certain regions. However, once properly configured, it performs very reliably and requires minimal maintenance.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access is solving the challenge of providing secure remote access to internal applications without relying on traditional VPNs. It enables a zero-trust security model, ensuring that users only access the specific apps they’re authorized for. This has significantly improved our organization’s security posture while simplifying connectivity for remote and hybrid employees. It has also reduced VPN management overhead, improved performance and reliability, and made onboarding new users much faster. Overall, it’s helped us achieve better scalability, stronger compliance, and a smoother user experience.


    Vern H.

Seamless App Access Anywhere, No VPN Needed!

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
I love that I can access any of my apps from anywhere without needing a VPN. I can access all my work from anywhere with ease once the accurate permissions are granted.
What do you dislike about the product?
There's really nothing not to like once your IT has set it up correctly with the necessary apps and permissions, allowing you to access all my work applications with ease!
What problems is the product solving and how is that benefiting you?
ZScaler Private Access simplifies using your personal computer by eliminating the hassle of IT restrictions typically required for employer-provided computers. Just install ZScaler, and you are ready to go.


    Ritika K.

Beyond the Perimeter

  • October 12, 2025
  • Review provided by G2

What do you like best about the product?
The thing which I like best about the ZPA is its reducing the Attack Surface:

it render the internal application invisible to the internet.
The users do not need to connect to corporate network , but they gets a chance to connect directly to the
app via Zscaler cloud. Ans the IP and network both remains secure and do not get disclosed.


The another thing is its security feature where if somehow attacker gains an access to user's device , so they can only access the specific application not to the not to the network resources .
What do you dislike about the product?
Slowness issue : Some of the users reported slowness issues in loading during the peak hours .

Next is the upload speeds can be significantly degraded.
.
What problems is the product solving and how is that benefiting you?
The problem which ZSCALAR is solving is ,its minimizing the security risk of traditional VPN's .

ZPA always connects users directly to specific applications , never to whole corporate network .


    Rushi P.

Great alternative to VPNs with strong security and smooth access

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
What I like most about Zscaler Private Access is that it completely removes the hassle of using a traditional VPN. Once it’s set up, users can securely access internal apps from anywhere without worrying about connecting to the corporate network. The zero-trust approach feels much safer because access is given only to what’s needed. It also integrates nicely with identity providers like Okta or Azure AD, which makes user management simple and one more advantage is it is noticing each and every ethernet connections.
What do you dislike about the product?
If I am being honest, the setup can be tricky at first, especially if you’re new to Zscaler or zero-trust concepts. Some of the policies take a bit of trial and error to get right, and the documentation could be clearer in a few areas. I’ve also noticed occasional delays with authentication when multiple integrations are active. The reporting dashboard is good but could use a few more customization options for deeper visibility
What problems is the product solving and how is that benefiting you?
Zscaler Private Access has helped us move away from traditional VPNs, which were often slow, hard to manage, and required users to connect to the entire corporate network just to access one app. With ZPA, our users can securely connect to internal applications from anywhere without worrying about network configurations or slow connections


    Abdul H.

Zscaler - A Leader in Enterprise Network Security

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
This is a reliable service that provides strong security for enterprise networks. In particular, Zscaler's zero trust model offers a high level of protection, ensuring your network remains secure.
What do you dislike about the product?
Adding a new enterprise network takes a considerable amount of time. Additionally, switching between different enterprise networks is quite slow, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access implements a Zero Trust networking model, which helps protect your applications and data by prioritizing security, privacy, and data loss prevention.


    Ernest T C.

Using Zscaler

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
What I really like about Zscaler Private Access is how easy it makes remote access without relying on a traditional VPN. You don’t have to connect to a full network—ZPA gives you access only to the specific applications you need, which keeps everything more secure and limits potential risks.

It’s also much smoother for users. You can switch between networks without losing your connection or having to constantly log back in. The performance is noticeably faster too, since traffic doesn’t have to go through a single VPN gateway.

From an IT and security perspective, it’s a huge win. It simplifies access management, reduces infrastructure costs, and helps maintain a true zero-trust environment. Overall, ZPA provides a secure, reliable, and user-friendly way to connect people to the resources they need, no matter where they’re working.
What do you dislike about the product?
While Zscaler Private Access is great for security, it can be a little frustrating at times. The biggest issue I’ve noticed is that it sometimes blocks legitimate sites that really shouldn’t be restricted — for example, Yahoo Sports, which I use for fantasy leagues. It feels like the filtering can be a bit too aggressive.

Performance can also be inconsistent. Sometimes it slows things down or drops the connection unexpectedly, especially when switching between networks. And when something doesn’t work, it’s not always clear why — the troubleshooting process can be confusing.

Overall, ZPA does a good job keeping things secure, but I wish it were a little more flexible and user-friendly. A few tweaks to performance and site access would make it much better to use every day.
What problems is the product solving and how is that benefiting you?
The program effectively protects our network from hackers and unauthorized access. It makes us all feel safe since we deal with sensitive and personal information


    Varun R.

Zscaler Private Access Review

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
ZPA enables secure, seamless access to internal applications without the need for traditional VPNs. Once configured, it operates in the background, allowing users to connect effortlessly to company resources.
What do you dislike about the product?
None - There is nothing which I dislike. It works absolutely fine as per my work requirement
What problems is the product solving and how is that benefiting you?
Enhanced Security with Zero Trust Model
Seamless Remote Access
Scalability and Cloud-Native Architecture