FourKites Intelligent Control Tower
FourKitesReviews from AWS customer
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Overall good experience
What do you like best about the product?
I like all the information available, such as filters or dashboards.
What do you dislike about the product?
I would like to add my warehouses on there but have had some trouble but once they are added will have a better overall experience.
What problems is the product solving and how is that benefiting you?
Lack of visibility for OTP/OTD and ability to track accessorials.
FourKites' real-time visibility revolutionizes logistics
What do you like best about the product?
FourKites is an excellent real-time transportation monitor platform that has allowed our company to increase efficiency and transparency in logistics optations. Its user interface is easy to use and will let us see the location and status of all shipments and driver and vehicle information in real time. I love the authentic way it combines artificial intelligence, geolocation and data analytics to give us real-time visibility of each load and the valuable ability to predict arrival times. Another aspect I would like to highlight about FourKites is its ability to integrate with other transportation and logistics system tools, including TMS, ERP and supply chain management systems; this allows us to leverage information and improve inter-departmental collaboration significantly.
What do you dislike about the product?
It is an excellent transportation monitoring tool that provides many advantages and disadvantages, such as high costs and a long learning curve for some users.
What problems is the product solving and how is that benefiting you?
Among the benefits we have gained from FourKites are the real-time visibility of all our shipments and the advantage of seeing in real time the location and status of our shipments; the use of artificial intelligence to predict arrival times and optimize logistics operations; the availability of a wide variety of data analysis tools that allow us to optimize operations and improve transportation efficiency and its ability to integrate with other transportation and logistics tools will enable us to take full advantage of the information and increase transportation efficiency.
Incredible platform if you are looking for efficient network visibility tracking
What do you like best about the product?
Mainly the peace of mind that FourKites has given us when transporting our merchandise regardless of the destination. It is an easy-to-use platform worth mentioning and thanking the same. It has a knowledge base that offers learning modules where you can continue to learn new features of the platform to enjoy the same results with greater strength and confidence. It has a support team that is always attentive to finding a solution to any concern or inconvenience that may have arisen at some point as users. We liked that FourKites has created a kind of online communication forum with other customers. That way, they discuss and clarify essential issues of tools provided by the platform that ends up helping or solving any mishap that a user may have encountered and so far has not been able to solve.
What do you dislike about the product?
Few things I dislike; however, we consider it very useful that the mobile or remote platform that the carriers download has a translation tool since not all speak English. And when you enter the search area, it can become tedious as critical information is over-filtered.
What problems is the product solving and how is that benefiting you?
Undoubtedly one of the most significant benefits we got thanks to the FourKites platform is greater peace of mind when transporting goods; with this platform, we are in constant communication with the carriers, and we can address and seek a quick solution if necessary at any time. The ability to track and monitor the loads being moved is essential because, in the same way, we can realize when there is a delay in the load and the reason for the delay.
Wonderful platform to carrier network visibility
What do you like best about the product?
The customer sucess team is always very helpful.
What do you dislike about the product?
Support tickets can take a long time to solve leaving questions open for extended periods.
What problems is the product solving and how is that benefiting you?
GPS location tracking and late alerting methods.
A supply chain tracking and visibility solution
What do you like best about the product?
FourKites is unique and special software to carry out supply chain-related activities with many automation programs that make daily work easier and faster. I love the visibility I find at the time of the ROI of the cargo instantly; the tracking it allows me to give helps us to increase efficiency and ensure the generation of higher margins. Its user interface is good, quite acceptable and does not generate losses for the users that navigate it. It is integrated with many TSMs, which is valuable for us because we get information on the current state of the market, and it allows us to have better planning.
What do you dislike about the product?
So far, it has worked well for me and has the features I need; I have no complaints.
What problems is the product solving and how is that benefiting you?
FourKites is frequently used because of the fundamental role it plays in our supply chain activities and supply chain tracking; moreover, its integration with various TSMs also allows us to gain insight into the market and obtain valuable information to make more strategic decisions and ensure higher and better margins concerning the organization's entire supply chain work.
Truly fantastic!
What do you like best about the product?
I love that FourKites has built an online community with other customers to have a place to discuss things B2B. The knowledge base is amazing, and I can always find what I'm looking for!
What do you dislike about the product?
I do wish that the certification materials had more videos. It was a little hard to follow the sections of the course that were reading only.
What problems is the product solving and how is that benefiting you?
Visibility! I also love that you can customize your executive dashboard in the beta view.
One of the best tracker in terms of accuracy.
What do you like best about the product?
Shows the last stop the truck has been and also the duration spent there.
What do you dislike about the product?
Have used it for a while now but did not find any bug or anything that causes dislike.
What problems is the product solving and how is that benefiting you?
Show the location of the driver; duration spent at the last stop, and ETA for the destination. These usually require calling drivers at odd times, but with fourkites it gets simplified
FourKites
What do you like best about the product?
At work, FourKites is the tool that helps us automatize load status updates; I like that, as a TNT, it makes work more efficient because it reduces the number of loads we need to track daily, and drivers can make the update trough FourKites.
What do you dislike about the product?
Sometimes, the software updates when the driver reaches out to the shipper/receiver and leaves when in some cases, he didn't get loaded or unloaded because of an accident.
What problems is the product solving and how is that benefiting you?
It reduces the number of loads we need to track, so we can track those that don't have access to the software, which increases the productivity of every TNT, broker and Account Manager.
Great Technology, fair customer service
What do you like best about the product?
The R&D piece of this company is top-notch, you can always feel that they put a lot of effort into innovating their existing products as well as new ones, to stay edge-cutting in the industry.
What do you dislike about the product?
On the other hand, their customer service is not as good, high turnover of account managers, lack of ownership of root-causing issues, and drive continuous improvement. As a customer, you must take significant ownership and push things forward most of the time, especially on daily behavior and communication. Hope they can truly start focusing on this end of their business soon.
What problems is the product solving and how is that benefiting you?
Providing real-time visibility of our loads and shipments good dashboard reporting system to help us identify bad lanes and where to focus on and improve. Be able to connect with customers via network visibility feature.
FourKites Big on Ideas, Low on Customer Service
What do you like best about the product?
I like that FourKites is big on ideas and hype. Sometimes the ideas are bigger than the capabilities, though and follow through is an issue.
What do you dislike about the product?
I really dislike the customer service provided by FourKites. When you ask a question or want to know more information about what is required you a referred to the customer answer portal rather than getting the information that you need. I don't have the time to look up the answer that's why I ask the question.
What problems is the product solving and how is that benefiting you?
We are using the tracking platform only at this point and would like to branch out, but again the customer service is an issue, and we aren't getting the specialized attention required when exploring a new product.
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