FourKites Intelligent Control Tower
FourKitesReviews from AWS customer
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System that has been needed for a long time
What do you like best about the product?
I like the tracking features and being able to provide live updates or give links so our customers can follow up on tracking as well. It's a very nice feature.
What do you dislike about the product?
I know this is still rolling out and is expected to be improved as more carriers use it. But currently, not all trailers can provide ETAs atm. But the future concept of all trailers in the system is great news.
What problems is the product solving and how is that benefiting you?
Providing ETA for customers. We get so many it would be nice to provide links and have customers follow up with links. Allows us to concentrate on other aspects of our day.
More than extra
What do you like best about the product?
So many features that are helpful and easy to use. I could already tell that it will help me be more efficient in my job, and I'm genuinely excited to start incorporating it into my daily functions.
What do you dislike about the product?
Though amazing, there are a LOT of different features and information that can be a little overwhelming when learning about it at the get-go.
What problems is the product solving and how is that benefiting you?
Updated ETA information. It is easier to obtain an ETA and provide it to the customer. The addition of being able to share the link so that the customer can watch it themselves helps in minimizing the constant back and forth for information as well.
New to the tool however find it a game changer.
What do you like best about the product?
The information found is easily accessible and provides near real time tracking.
What do you dislike about the product?
The mobile app tracking quality sometimes sends spam emails.
What problems is the product solving and how is that benefiting you?
Providing near real time tracking of assets
Hopeful for this program
What do you like best about the product?
I like how user-friendly the website is. It is easy to learn as you go along, and the provided help area is great too.
What do you dislike about the product?
I see some incorrect information displayed with the program so far, but because our company is new to this, we may just have to work out the kinks.
What problems is the product solving and how is that benefiting you?
FourKites is helping us send real-time updates to our customers so they know right where their deliveries are.
Great Enhancements with this new software
What do you like best about the product?
The incorporation of communication possible with the carrier's and drivers and seeing the visible GPS maps so well.
What do you dislike about the product?
Getting familiar with all the features that are applicable to my role
What problems is the product solving and how is that benefiting you?
ETA updating and GPS tracking for our customer's deliveries
A fantastic tool to change the game in our industry!
What do you like best about the product?
I enjoy that FourKites has updated information every few minutes and how easy it is to filter what you need to see. The dashboard is also neatly organized into important timely funnels.
What do you dislike about the product?
I would have to say that there is not much I dislike about FourKites but the down side that I dislike is that a load cannot be tracked for ETA if there is any disruption in a typical workflow such as the load not being set up prior to being picked up in order for regular and timely load updates.
What problems is the product solving and how is that benefiting you?
FourKites will be able to solve and eliminate a great deal of time that we currently spend chasing carriers for ETA's so that we can provide to our customers. Our customers can now see their loads live and update timely on their own.
Perfect Platform for Supply Chain Tracking / Visibility Solution
What do you like best about the product?
Fourkites is an easy-to-use tool with lots of information in a one-stop shop. The formatting makes it easy to analyze lots of data quickly & efficiently.
What do you dislike about the product?
We've only just adapted the software into our business, but so far no complaints. Everything we need for our industry seems to function as needed
What problems is the product solving and how is that benefiting you?
Significantly reducing email traffic with carriers as almost all of the info needed can be tracked within the FourKites platform
Great
What do you like best about the product?
The most helpful thing about Fourkites is that we are able to track drivers and have information to provide to our customers about trailer #, current locations, ETAs, etc.
What do you dislike about the product?
I don't like that we have to update the password so much, since there's a lot of us who use the credentials so we get confused each time we have to change that.
What problems is the product solving and how is that benefiting you?
It's letting us reach out less to carriers so we don't bother them that much regarding updates, ETA's, etc. Also, it helps us to check information such as reference numbers.
Excited to Partner
What do you like best about the product?
The future of what FourKites will mean to our supply chain.
What do you dislike about the product?
The initial set up took longer then expected.
What problems is the product solving and how is that benefiting you?
It allows our company to track and eliminate questions as where or when will the load arrive.
Fourtkites Review
What do you like best about the product?
very well written and helps shippers service customers at a higher standard
What do you dislike about the product?
takes a while to complete and very detail-oriented
What problems is the product solving and how is that benefiting you?
Customer on-time performance
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