I usually recommend Infor CloudSuite for retail, mall development, healthcare, and manufacturing.

The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite. Infor OS enables us to plug in third-party payroll and third-party applications. The latest talent acquisition where workflow can be defined in the UI itself by functional consultants without IPA interventions is beneficial.

I would assess the impact of Infor CloudSuite's industry-specific features on my organization's operational efficiency as very good from the organization's perspective.

After implementing Infor CloudSuite, I have seen numerous improvements in the UI space. They have simplified the navigation. The navigation has become very easy, starting with administrator navigation and simplified menus. It is becoming simpler with every CU, which is positive.

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations. It is not straightforward and is too deeply embedded. It is very easy in Lawson itself, but in Infor CloudSuite, it is more complicated for users.

On the benefit side, there is no auto-enrollment for Absence Management. When there is a new employee, they are not auto-enrolled. You need to enroll them every time. If you want to change an employee to a different benefit plan, you need to do it manually. It does not work according to the eligibility group. It will just give you the details, requiring manual enrollment.

For the next release to make Infor CloudSuite better, I would want to see improvements in Absence Management and auto-enrollment.

I have been working with Infor CloudSuite for almost 11 years.

The technical support has improved significantly. When I started with the Manila team in the early days, it was average, but now the support is very good.

I would rate their technical support eight out of ten.

Positive

I have not previously worked with different solutions or any competitors of Infor CloudSuite since I started with Infor CloudSuite and only know this solution.

Implementation of Infor CloudSuite takes approximately six months to one year, depending on the company. Each company has a different methodology to implement. For a small company with 1,000 to 2,000 employees maximum, it takes six months. If the organization has high strength and more processes in project management, with two CRPs, two SIT, and two UAT, it extends to eight months. In the Middle East region, it typically takes less than six months.

I have not utilized the predictive analysis capabilities of Infor CloudSuite.

Infor CloudSuite's ability to integrate with third-party applications and existing legacy systems is good. There are some issues with ION, but within Infor applications, it works well. For third-party applications, we have used SFTP connections successfully. Seamless connections can be made with the Infor Cloud support.

My experience with the implementation of Infor CloudSuite is good. We could capture 70 to 80% of customer needs.

Workday and Oracle are currently moving faster in the market. This assessment is based on consultant requirements. The job opportunities for Infor CloudSuite consultants are limited. In India, Oracle and Workday are performing well in the market.

Infor needs to improve their marketing strategy. Other Infor products such as Infor LN and Infor M3 are performing well. It would be beneficial for Infor to pitch HCM to those customers with attractive discounts to capture market share. Customers transitioning from on-premises or Lawson to Infor CloudSuite should not face high charges. The migration from Lawson to Infor CloudSuite should be treated as a migration project rather than a new implementation.

I have also worked with Infor ION, which is a good tool for integration purposes, though only Infor consultants can work on it. My company uses ION for integration, and I receive positive feedback from the technical team. I personally work with CloudSuite and an older on-premises system.

I rate Infor CloudSuite eight out of ten.

We use Infor CloudSuite for clients in industrial applications, primarily to meet needs in production and finance. It provides solutions for intercompany business across multiple countries, making it essential for our operations.

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. 

Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long. This lack of resources is a significant issue in the customization process. Improvement is needed in resources for customizing the solution.

I have been dealing with Infor CloudSuite for two years.

Infor CloudSuite is very stable, provided there is a good internet connection.

The software is highly scalable, and there are no significant problems with scalability.

Technical support from Infor is rated an eight out of ten. They have very good support.

Positive

I have experience with SAP, specifically MM and SD modules, as a consultant. However, my experience with SAP was seven years ago.

If there is good preparation, the installation process is easy. However, without it, it can be complex.

A team of specialists is needed for different parts of the software.

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

In addition to Infor solutions, I have experience with SAP MM and SD modules.

I don't have much experience with artificial intelligence integration as it's relatively new in Infor CloudSuite. I would rate Infor CloudSuite a nine out of ten. 

Overall, I would rate the solution nine out of ten.

I work as a subcontractor for a company that worked with them for three to four years.

It offers a facility to get data quickly. We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status. It is very easy to configure facilities to extract orders and adjust solutions to business needs.

The price of the solution is not good. 

In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.

I have been using Infor CloudSuite for five to six years.

The stability of the solution is perfect. I rate it a ten out of ten.

I am satisfied with the scalability.

Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major problems, we need to consult other partners.

Neutral

I previously worked with SAP and Navision. I work more with warehouse management systems like WMES.

The initial setup was difficult and not easy. It was a challenging task to implement at the beginning, which impacts the rating I gave, a five out of ten.

I work with a partner of Infor implementing an ePort solution.

It's a good investment, and I would rate it an eight out of ten.

Based on my experience, I would recommend this solution to others.

I have taken care of the tool's two full cycles of implementation. My company deals with discrete manufacturing companies, such as industrial equipment or industrial engineering equipment. Basically, the tool is used for any industry associated with discrete manufacturing and if our company is associated with implementing the tool.

The tool is compiled with a number of features. Infor OS is an automation, alerts, and workflow configuration tool. Infor OS is one of the core applications bundled in the Infor CloudSuite. There are other add-ons, like Infor Factory Track and Infor CPQ, which are Infor's asset management tools and also essential enterprise applications a customer can think of, in my opinion.

My customers belong to the manufacturing industry. Infor CloudSuite comprises core ERP applications, and apart from that, it is bundled with analytics tools, social collaboration tools, document management tools, and barcoding solutions like Infor Factory Track. If we specifically speak about Infor CloudSuite, I have to talk about the core ERP functionalities and modules and then the other features, like social collaboration tools, documentation, alerts, and workflows.

If I focus more on the ERP part, Infor LN is a tool that is very strong in the manufacturing domain. There is a manufacturing module that is very strong in terms of automation or features. Any complex situation can be handled. For any discrete manufacturing organization or industry, Infor LN can be implemented to manage the core manufacturing module, which is flexible, and ready to be tailored by mapping the business for any manufacturing industry. Within the ERP manufacturing module, we have revision control. We have a project management module and a sub-module. We have shop floor control and job floor controls, which are the dropdowns of the manufacturing module.

Infor has brought a new approach called the sixty, thirty, and ten approaches. This approach is called the Infor Deployment Method, which involves interacting with the customers to gather the requirements. In the first stage, we will categorize the requirements into categories, which are sixty, thirty, and ten. Sixty is the core application where no tweaking is required, so those are standard solutions. Whatever customers tell our company as a requirement, we will analyze whether this is a standard solution or a box solution or whether customization or modifications are needed, and based on that, we can categorize it. So, the majority of the customers' business processes will fall under the sixty category, meaning it doesn't need any tweaking or modifications as it can remain as a standalone vanilla tool. Slight configurations are needed when it comes to the thirty category. Some data changes, some process tweaking, some label changes, and a little bit of configuration to suit the customer requirements will be categorized into thirty categories. Whereas ten, there is another leftover ten out of one hundred percent, sixty is standard, thirty is configuration-related, and ten is unique since we have to develop and enhance according to the customer's business. We will categorize requirements and analyze the ten percent category. Addressing the ten percent requirement will be challenging because we need to customize it. Customization has been easy in ERP because Infor has introduced a new module called extensibility, where we can enhance the solution by customization without touching the core solution. The time taken to address the ten percent requirement will be challenging in terms of understanding the requirement, mapping the requirement, testing, and deployment because those are unique to each customer. Rest ninety percent, we don't have any challenges with the tool.

For the quality department, there is a module called quality, and I feel it has to be a little bit simplified. Implementation-wise, there are no challenges in the tool. When we implement the quality modules, for the end user who does the installation, the tool has to be more simplified. For example, if you inspect the product dimension, let's say the dimension is from one centimeter to ten centimeters, and if there is a criterion that the product should fall under five centimeters and seven centimeters, then it is shown. The range between five and seven cannot be given here, so the quality model should be simplified by providing the ranging facility.

I have been using Infor CloudSuite for four years. I work for an Infor channel partner. My company sells licenses, opts for the Infor CloudSuite environment, and implements CloudSuite and other Infor applications.

Infor is putting a lot of energy into AI, enhancing and adding up new features in terms of workloads, and mobile applications, and changing your interfaces, bringing some additional look and components. Every now and then, the tool releases a patch or upgrade, which is known as a release. Whenever there are new patches, a user or company can see whether the solution is impacting their business process in terms of quality or the QA environment because Infor gives us production tests and quality environments. Whenever there is a new patch or new release, then we have to deploy that to a test environment and test it. If it is working fine, then we can directly deploy that into QA and do work to quality check and move to production. Stability-wise, it is good. Somewhere, customizations are available, and in that case, there will be some deviations. Stability-wise, I rate the solution a seven to eight out of ten.

It is a very scalable solution. You can keep on adding another company. You can keep on adding the offices or warehouses. Scalability-wise, it is a very simple tool. If the initial company structure is set properly, scalability can be made simple. Scalability-wise, I rate the solution a nine out of ten.

If a new factory is opening in some other location, then that location and site need to be introduced. We need to do the basic configuration, settings, and all, and related to that data, the scalability can be easy in terms of setting up new tools.

The tool suits medium to large businesses.

Though the solution's technical support is available for us and provides prompt services if there are any extensions, there is no support. There is ten percent of uniqueness we need to address in the tool in terms of customizations. In terms of customizations, one can tweak or add extensions. We will extend the solution to meet the customer's needs. If the standard solution is also not working, and if Infor's extension is there, the support doesn't support it because an extension has been added. Sometimes the standard core application will not work and it might be because of customization. In the aforementioned case, the support won't touch the tickets related to extensions. When providing knowledge with support, the support team needs to improve in terms of guiding the users or customers on how to investigate or address the issues related to the solution. The support team doesn't give the steps to rectify the issues in the solution. For example, if they are unable to do a purchase order Infor, let us say they will say you have to maintain it. They won't elaborate on their response. They should improve in providing the solution with the plan. I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is very easy. Once a partner subscribes or procures licenses, as it is a cloud-based solution, you will be directly given a link or a URL where all the parameters for a basic company setup will already be done. Initially, there is always a golden company or a vanilla company where all the parameters are already set, and all the basic master data is already set. The customer has to go and start using the application from Infor for testing, and then implementation partners will come into the picture and schedule the customer's requirements. Based on the categories sixty, twenty, and ten categories, users will amend or modify the processes. During implementation also, there is something called implementation accelerators, which is one of the features Infor is providing for role-based processes, which were already defined. For example, if you are a warehouse clerk, if you are a production manager, what screens, what data, and what sessions are you going to use, sessions will be already bundled under that role or profile. The data will already be presented as basic master data and parameters; we will be already presenting. Role-wise, data and parameters are already there. Role-wise sessions are already a part of the implementation. There is no need to configure it, but for the vanilla company, everything is preconfigured. The process is preconfigured. What sessions we need to work on are preconfigured, and what role you have worked on is configured. The master data, the parameters, and the setup are already pre-configured using the implementation accelerators.

Once the licenses are put in place, I think it'll take hardly two or three days to position that particular customer. The only thing is that based on the module's bifurcation and the implementation part, I think it will take less than a day to implement.

I don't know about the license fees. I feel it is not very cheap, very economical but also not very expensive. Infor also provides lots of discounts if one increases the licenses they use. It is a reasonably priced tool.

I have not used or heard of AI in the tool. I think Infor is working on it, but I think it is not open for channel partners or users at the moment. I have not used or been introduced to AI in Infor.

For data analytics, Infor has another product called Infor Birst, which is a business analytics tool that is easy and simple and where it is possible to pull the data from the database. We can see the data in the graphical representation, like bars, bar diagrams, pie diagrams, or something like that, and so, in that way, AI is integrated into the tool. The reports and dashboards are there in the AI. With the tool, you can pull the data from the database, and you can see the reports and dashboards in a visual representation. I can see that it is AI-integrated, but I have not used it completely. I just heard about it.

Manufacturing industry, especially the discrete manufacturing industry should use Infor CloudSuite. The manufacturing metrics can take a bit out of Infor CloudSuite in terms of manufacturing. They will get tremendous results because they allow us to configure complex business processes and infrastructure. We have alerts, workflows, analytics, and user-based rules. Reports and custom reports are easy, so there are multiple advantages. In terms of technology, AI, and core ERP solutions, I rate the tool an eight out of ten.

We use it for manufacturing customers – companies who do a lot of manufacturing. There are also some logistics companies. Those are the main areas we focus on. 

It has been working quite well. Our latest selling points have been add-on features, such as the service module and the projects module. Those tend to be where we get the most benefit.

The customization capabilities of CloudSuite Industrial are also there. We've actually been on technical training for Infor OS to learn that aspect as well.

There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product.

We've been doing implementations for about the last year.

We've had no issues, so it's stable. I would rate the stability a ten out of ten.

It seems to work very well for our customers. Scalability is good, especially for small and large companies.

We've done about two or three implementations in the last year.

The setup is not too complicated. We mostly deal with the cloud deployment model. 

We get positive feedback after implementation from our customers, and everyone seems happy. It fits well within their business and is easy to use.

For on-premise installations, the licensing is yearly. 

SaaS (Software-as-a-Service) is also typically yearly. We generally work with yearly subscriptions and use Infor products exclusively.

I've only ever worked with Infor products.

It's pretty good.  Overall, I would rate it an eight out of ten. There's always room for improvement, but it works well.

I would recommend using it. It's reliable, stable, and has good features that most companies need. It works well in various business environments and expands easily from small to large companies. It generally accommodates most process flows in the companies. 

We primarily use Infor CloudSuite CRM for booking orders, tracking customers, managing estimates, and handling codes and related information.

One feature of Infor CloudSuite CRM that I find most beneficial is the transmission of information. Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments.

They could include marketing automation for the product.

We have been using Infor CloudSuite CRM for 15 years.

The platform has supported our business scalability and growth over time by enhancing productivity and expediting processes. It enables us to respond to customers more quickly and reduce order lead times, resulting in higher customer satisfaction and improved margins.

I rate the scalability a nine out of ten.

The technical support services are good.

Positive

The Infor team creates the instance, so the initial setup is straightforward. For a mid-sized organization, the software would be deployed in a maximum of three months.

The product is expensive. I rate the pricing a five out of ten.

We store all customer information and transaction details within Infor CloudSuite CRM, which is also integrated with our ERP system.

It has significantly impacted our sales and marketing strategies. It is a transactional system with features like workflow management and document control capabilities. This integration allows seamless communication and collaboration between our field teams, engineering, and sales departments.

While integrating with Infor ERP systems is relatively straightforward, connecting with third-party systems may require technical assistance. It is possible to integrate with external systems with the necessary technical support.

I advise others to look at the digital transformation tools in addition to the CRM. That will bring higher value.

I rate it a nine out of ten.

In terms of Supply Chain Management support, we're still exploring its capabilities since we're relatively new to using ERP systems.

As for its impact on manufacturing efficiency, we're still in the development stage, but we expect it to improve our factory operations, especially with features like factory tracking, which helps monitor production orders and manage warehouse stocks.

Some valuable features include improved transparency in sales processes, which has been vital for our operations. Regarding analytics and reporting, we do monthly reporting for our shareholders, but we're still testing the analytics capabilities to extract valuable insights. 

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on.

We expected more flexibility in customization.

We've been working with this solution for about 2 years now.

I haven't had the opportunity to assess the stability or technical support of Infor CloudSuite Industrial.

In terms of scalability, I believe the solution is flexible enough to adapt to different organizational needs, although there's room for improvement in terms of flexibility. 

While I haven't directly worked with similar ERP solutions, I have experience with local IT vendors and have found them to be challenging to work with in the past. In terms of drawbacks, I find other ERP solutions too complex and cumbersome to handle due to excessive procedures and evaluations.

As for deployment complexity and maintenance, I can't provide a rating as I haven't been involved in those aspects yet.

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

Compared to SAP, Infor CloudSuite Industrial is reportedly easier to use with better interfaces, making it more reliable and flexible.

On a scale of 1 to 10, I would rate Infor CloudSuite Industrial between 6.5 and 7.

Before buying Infor, I recommend companies thoroughly understand their own processes and spend time analyzing if the ERP fits their needs. Taking a couple of months for investigation and comparison with other ERPs is advisable.

We are using the solution due to our global network, where one of our partners has successfully implemented it. They encouraged us to implement the same solution locally. The solution is particularly effective for ERP, covering aspects such as finance, accounting, and supply chain. It aligns well with our requirements.

The automation of emails is a valuable feature for me.

Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution. When the number of records exceeds a certain limit, the reports fail to apply. Improvements in managing larger datasets should be improved.

I have been working with the solution for the past seven years.

The solution is stable.

The solution is scalable. We have 50 users for the solution.

I have worked with Oracle for a brief period. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently.

The initial setup was straightforward, and we opted for a cloud deployment. The entire process took approximately five to six months.

I have worked with Oracle.

I recommend the solution. Overall, I rate the solution an eight out of ten.

CloudSuite Industrial is primarily used by small and medium-sized businesses (SMBs) within the manufacturing sector. Compared to other ERPs, it offers approximately 95% more functionality explicitly tailored for industrial manufacturing. This ERP excels in size, functionality, and feature richness, making it a smart choice for SMBs.

Infor CloudSuite Industrial primarily focuses on production rather than planning. It handles various manufacturing processes such as make to stock, make to order, make to engineer, engineer to order, and engineer to stock. These diverse industrial manufacturing processes can be configured within the site lag. The complexity increases for larger companies with multiple branches and various production lines. This software can be a suitable choice for smaller companies with one or two standard product lines.

The reports have a deficiency of data richness. It generates essential financial statements such as Profit and Loss, Balance Sheet, or Cash Flow, along with Management Information System (MIS) reports related to finance, which are not supported. Standard reports are absent, and the only available option is an Excel add-in, a limited utility for extracting information to process data externally. However, this process poses challenges regarding data variety and manipulation risks when exporting to external systems or manipulating data within Excel. Consequently, this system lacks the necessary assurance for auditors due to the potential for human intervention and alterations in the generated reports.

Two critical areas demand significant improvement. Firstly, integration with external systems, especially banking systems and different bank portals, is lacking. The absence of an interface with banks makes all payment processing tasks manual. Everything requires manual handling outside the system, whether it's payments to vendors or from customers. Secondly, the finance section lacks reporting capabilities. There's a pressing need for enhancement in integrating with external systems like banking platforms and improving reporting functionalities.

I have used Infor CloudSuite as a partner for over 14 years. We are using V10 of the solution.

The product is stable. The initial transition took place in 2015 or so. Initially, it was a small-scale initiative. However, in 2017, a significant move was made, resulting in several outages and downtimes. Nevertheless, it has since become more stable. Presently, we receive monthly reports indicating an uptime rate of 99.99%.

Amazon has a highly resilient and stable infrastructure.

I rate the solution’s stability an eight out of ten.

You won't need any further upgrades. They have been performing monthly upgrades for at least two and half years, incorporating all enhancements, new features, and bug fixes into the product. From a customer perspective, there's no worry about future upgrades. It continues to evolve and change dynamically. Instead of a major migration every few years involving all customers, it's more of an incremental process. Regular enhancements and bug fixes occur every month, ensuring that your system stays consistently current and up to date.

The platform has document management and various other functions. All are centralized within the same platform and shared among all ERPs. Consequently, vertical migration becomes possible for integrating Coleman AI and IoT functionalities. Additionally, vertically, seamless integration between Infor and non-Infor external applications is achievable. Scalability poses no issues within this system.

50+ medium-sized business customers are using this solution across the globe.

I rate the solution’s solution as a seven out of ten.

Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the complex taxation. While our needs might be intricate, customers expect comprehensive support when paying for it. The support provided fell short, resulting in a very frustrating experience.

Instead of directly addressing the issue, they often responded by stating that the problem wasn't inherent to the product but considered it an enhancement. They would advise us to log an enhancement request, promising to consider it if deemed valid, essentially deferring the problem for future resolution.

Neutral

The initial setup is straightforward and takes four to six months to complete. There's no complexity in setting up this system. It is very user-friendly. They're flexible in customization compared to tier-one ERPs like SAP, which are inflexible when making changes. You can easily customize it if you know a bit of coding about .NET. You don't need to be an expert if you have some basic ideas.

Infor CloudSuite Industrial involves five primary phases: inception, elaboration, instruction, transition, and optimization. In the inception phase, you gather requirements and create a Proof of Concept (POC) to encapsulate these requirements in a smaller model. Subsequently, you present this model to users, provide training, and identify process gaps. A conference room pilot is conducted to pinpoint issues or additional requirements, which are then integrated into the system. The process continues with user acceptance testing and data conversion, and finally, the system goes live. This deployment method within Infor CloudSuite Industrial is adaptable and can be tailored to suit the size or complexity of your project.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The product is cheap and has an annual subscription only.
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.

I recommend considering your budget when evaluating Infor CloudSuite Industrial, as it's a smaller ERP solution. It's important to manage your expectations realistically. This software covers aspects efficiently but lacks the more sophisticated or luxurious elements often found in higher-tier ERPs. It provides necessary data and functionalities, yet its user experience, data manipulation, and advanced reporting capabilities are limited. Therefore, it's crucial to set the right expectations. Additionally, while it covers basic planning requirements adequately, it may lack some of the more comprehensive planning features found in other ERP systems, even though it fulfills essential functions competently.

Overall, I rate the solution a seven out of ten.

We use Infor CloudSuite Industrial to manage the production of our customers in manufacturing businesses.

The product's most valuable feature is production planning. It is one of the core features.

The platform's distribution features need enhancement to complement the other products like WMS.

We have been using Infor CloudSuite Industrial for more than ten years.

The product is very stable. I rate its stability a nine out of ten.

I rate Infor CloudSuite Industrial's scalability a six out of ten. It is suitable for small businesses. We encounter issues while scaling up the existing setup regarding hardware limitations.

The initial setup is easy, as we have worked with the product for almost 27 years. I rate its process a nine out of ten. It takes months to complete due to the complex system.

The platform's pricing depends on the specific number of users. It will cost more if purchased for five users and would be reasonable and negotiable for 1000 users.

I rate Infor CloudSuite Industrial an eight out of ten. I recommend the product as it is very reliable and the maintenance costs less than other solutions.