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Feedback on the DataDome solution
What do you like best about the product?
- Effective and relevant solution to counter malicious bots, layer 7 DDoS attacks, API abuse, scraping, credential stuffing, scalping, fake account creation, vulnerability scanning, and payment fraud.
- European (French) solution.
- Quality support and assistance.
- Clear communication and appreciable transparency.
- Dedicated Technical Account Manager for personalized follow-up.
- Quick and intuitive solution onboarding.
- Simple and ergonomic web management interface.
- Relevant and readable web metrology interface.
- Quality support.
- Ease of implementation.
- Ability to develop new features according to client needs.
- European (French) solution.
- Quality support and assistance.
- Clear communication and appreciable transparency.
- Dedicated Technical Account Manager for personalized follow-up.
- Quick and intuitive solution onboarding.
- Simple and ergonomic web management interface.
- Relevant and readable web metrology interface.
- Quality support.
- Ease of implementation.
- Ability to develop new features according to client needs.
What do you dislike about the product?
- Limit of 30 configurable endpoints.
- Ability to offload logs on the client on-premise side.
- Ability to offload metrology and supervision on the client on-premise side.
- Ability to offload logs on the client on-premise side.
- Ability to offload metrology and supervision on the client on-premise side.
What problems is the product solving and how is that benefiting you?
API abuse, scraping, credential stuffing, scalping, the creation of fake accounts, vulnerability scanning, and payment fraud.
Robust and automated protection against illegitimate traffic
What do you like best about the product?
The integration of DataDome was done quickly, with very professional support from the technical teams. From the POC phase, we were able to measure the system's effectiveness in detecting and blocking suspicious behavior without impacting the user experience. The solution integrates seamlessly into our stack and the interface allows for detailed traffic analysis, which is very useful for our technical teams. The dashboard is intuitive and the reports are clear: you can immediately see the impact of the solution in terms of threat detection and blocking. Another strong point is the ability to easily manage exception rules, such as IP whitelisting for certain technical partners or third-party services, which is essential in our context.
What do you dislike about the product?
It has happened to us that the solution triggers captchas for legitimate users, especially during traffic spikes or behaviors mistakenly considered suspicious. However, the DataDome teams have always been responsive in analyzing these cases and adjusting the rules accordingly.
What problems is the product solving and how is that benefiting you?
Before implementing DataDome, our e-commerce site was regularly targeted by crawlers and automated bots, with few effective means to detect or reliably block them. The manual analysis of abnormal traffic also represented a significant burden for our development team, diverting resources from higher value-added tasks.
Since the deployment of DataDome, we have significantly strengthened our security level against automated attacks: malicious bots, credential stuffing attempts, intensive scraping of our product catalog, etc. The solution allows us to identify and block these behaviors in real-time, in a fully automated manner, while maintaining a smooth experience for our legitimate users.
We now have clear and centralized visibility over our traffic, which allows us to make more informed decisions on the product and tech side. The product catalog, a strategic element of our business, is now better protected against competition.
Since the deployment of DataDome, we have significantly strengthened our security level against automated attacks: malicious bots, credential stuffing attempts, intensive scraping of our product catalog, etc. The solution allows us to identify and block these behaviors in real-time, in a fully automated manner, while maintaining a smooth experience for our legitimate users.
We now have clear and centralized visibility over our traffic, which allows us to make more informed decisions on the product and tech side. The product catalog, a strategic element of our business, is now better protected against competition.
Reliable, Scalable, and Effective Bot Protection
What do you like best about the product?
We recently integrated DataDome as our primary bot protection solution for our web and mobile platforms, and the results have been impressive. DataDome stands out for its real-time detection and blocking of malicious bots, leveraging advanced techniques like device fingerprinting, behavioral analysis, and machine learning. This has allowed us to significantly reduce fraudulent activities, scraping attempts, and account takeover risks without disrupting the experience for legitimate users.
The support from the DataDome team has been invaluable, especially in facing fast-pacing attacks, setting up new security scenarios, and analyzing threat data to stay ahead of emerging risks.
Key benefits include high accuracy, flexible customization, and strong scalability. Integration was smooth with our infrastructure, and we’ve even seen performance gains thanks to reduced server load. Highly recommended for robust, hassle-free bot protection.
The support from the DataDome team has been invaluable, especially in facing fast-pacing attacks, setting up new security scenarios, and analyzing threat data to stay ahead of emerging risks.
Key benefits include high accuracy, flexible customization, and strong scalability. Integration was smooth with our infrastructure, and we’ve even seen performance gains thanks to reduced server load. Highly recommended for robust, hassle-free bot protection.
What do you dislike about the product?
Nothing major so far. The initial configuration requires careful tuning to avoid blocking edge-case legitimate traffic, but the support team was responsive and helped us fine-tune the rules quickly
What problems is the product solving and how is that benefiting you?
Key Problems Solved
• Bot & Fraud Prevention: Blocks scraping, credential stuffing, account takeovers, and payment abuse in real time.
• Data & Business Protection: Prevents price/content scraping, inventory abuse, and skewed analytics.
• Performance & Cost Gains: Cuts server load and infrastructure costs by filtering non-human traffic.
Benefits
• Reduced fraud and fewer incidents.
• Faster, more reliable user experience.
• Lower costs and better data accuracy.
• Teams stay focused on high-value work.
In short, DataDome has improved our security posture, reduced costs, and helped us operate more efficiently.
• Bot & Fraud Prevention: Blocks scraping, credential stuffing, account takeovers, and payment abuse in real time.
• Data & Business Protection: Prevents price/content scraping, inventory abuse, and skewed analytics.
• Performance & Cost Gains: Cuts server load and infrastructure costs by filtering non-human traffic.
Benefits
• Reduced fraud and fewer incidents.
• Faster, more reliable user experience.
• Lower costs and better data accuracy.
• Teams stay focused on high-value work.
In short, DataDome has improved our security posture, reduced costs, and helped us operate more efficiently.
Reliable, professional, and innovative partner
What do you like best about the product?
A product and a true quality service
Continuous improvements
A real consideration of customer issues.
A very responsive and quality reactivity and support.
Continuous improvements
A real consideration of customer issues.
A very responsive and quality reactivity and support.
What do you dislike about the product?
To date, no criticism of Datadom or the product.
What problems is the product solving and how is that benefiting you?
DDOS, Bot, Scraping Protection: allows for reducing the demand on infrastructures.
DataDome provide's excellent service at an affordable price.
What do you like best about the product?
Datadome provides a solid Bot Mitigation platform that allows you to easily analyze traffic and make informed decisions about traffic thats hitting your environment. The multitude of different models provides detailed information about threats as they are detected.
What do you dislike about the product?
The F5 Integration was a bit rough initially to get working. I ended up working with our customer support team to get the integration finalized, but I felt that the knowledge on their team was not as good as it could have been. We've also some some issues with our support team changing and us not being alerted.
What problems is the product solving and how is that benefiting you?
Provide affordable and update to date bot mitigation for our external facing applications.
Great service and great customer support
What do you like best about the product?
We needed to protect our site from content scrapers and bots, and we found DataDome to be the perfect solution. DataDome integrated seamlessly into our systems and offers a clear dashboard to monitor traffic and blocks. Modifying custom rules is straightforward and immediate, and analyzing anomalies is quick and clear. Their customer service is highly responsive, providing solutions even for the most challenging bots, such as in cases of false negatives.
What do you dislike about the product?
As a service it is almost perfect: some improvements could be a larger set of historical data, currently limited to a 30-day time window, and more customization of the captcha page.
What problems is the product solving and how is that benefiting you?
Bots were interacting with our system in an unpleasant way, causing many issues; DataDome is helping us blocking them and protecting our sites.
Robust real-time bot protection
What do you like best about the product?
DataDome provides outstanding visibility into your traffic, with a well-structured and intuitive dashboard that presents security insights clearly, making it easy to inspect request details when needed.
Under the hood, its real-time engine safeguards our traffic without requiring manual rule management. Instead, it intelligently adapts by learning from the website's behavior, ensuring seamless protection. Integration was smooth and hassle-free.
The entire team, from office staff to technical experts, has been fantastic—highly knowledgeable and truly dedicated to their product.
Under the hood, its real-time engine safeguards our traffic without requiring manual rule management. Instead, it intelligently adapts by learning from the website's behavior, ensuring seamless protection. Integration was smooth and hassle-free.
The entire team, from office staff to technical experts, has been fantastic—highly knowledgeable and truly dedicated to their product.
What do you dislike about the product?
Taking advantage of the company position, they could offer a CDN solution directly, instead with the integration with other vendors.
What problems is the product solving and how is that benefiting you?
Datadome offers a security solution over Bots and DDoS in our web environments. It let us to avoid manage a large amount of useless traffic.
Efficiency and protection are master words
What do you like best about the product?
Customer support
Agility in features development
Implementation quick and simple
Use of Ux/Report/Dashboard straight to the point and user friendly
Agility in features development
Implementation quick and simple
Use of Ux/Report/Dashboard straight to the point and user friendly
What do you dislike about the product?
API catalog must be completed
Log retention 'limited'
Lack of doc in blocking reason understanding
Limit in folder organization
Log retention 'limited'
Lack of doc in blocking reason understanding
Limit in folder organization
What problems is the product solving and how is that benefiting you?
They help containing DDoS attacks by dynamically acting in quick & dirty (and smarty) mode.
Their mecanisms also help to identify legit bot traffic and blocks malicious bot traffic.
Scraping trigger clarify the scraping flow.
All features benefit us in regulating the traffic sent to our backends and reduce infra costs.
Their mecanisms also help to identify legit bot traffic and blocks malicious bot traffic.
Scraping trigger clarify the scraping flow.
All features benefit us in regulating the traffic sent to our backends and reduce infra costs.
A robust and effective solution against malicious bots
What do you like best about the product?
The simplicity of integrating DataDome is remarkable: within a few minutes, the solution was operational on our site. The dashboard is very intuitive and offers real-time visibility on blocked threats. I also appreciate the ability to customize security rules according to our business needs. This allows us to have fine control without complexity.
What do you dislike about the product?
We encountered some difficulties during the integration with the Fasterize module. This required several technical adjustments and close monitoring with teams on both sides to ensure everything worked correctly. Better documentation or guides specific to this type of configuration would have been helpful to save time.
What problems is the product solving and how is that benefiting you?
DataDome allows us to effectively filter malicious traffic by blocking scraping bots, credential stuffing attempts, and application DDoS attacks.
Best Solution For Modern Protection (Ecommerce on Shopify Plus)
What do you like best about the product?
We are a shopify plus Ecommerce Paltform
DataDome's bot protection delivers exceptional results with minimal effort. The implementation was remarkably straightforward - we actually tried Cloudflare first - Cloudflare took hundreds of hours of my time and just couldn't figure out how to protect us, DataDome took probably eight hours of my time. And the solution is way better
What sets DataDome apart is it's AI-Threat Detection with EXTREMELY low false positive rates. They have the ability to deliver clean, accurate analytics by effectively blocking malicious bot traffic. Their system blocked over 21,000 bad bot attempts in just one week (about 3,000 daily), eliminating about 4% of our total traffic that was identified as AI threats. The false positive ratio is impressively low at 0.0138%, ensuring legitimate users aren't affected.
The most valuable benefit has been the peace of mind knowing our data truly represents human behavior. As I mentioned to their team, "the most helpful thing for me is the relief that our analytics are much more clean and representative of actual human" activity. This clean data helps us make better business decisions based on genuine customer interactions rather than bot-generated noise.
DataDome's specialized protection for account creation has been crucial for preventing bots from creating fake accounts that would otherwise contaminate our Klaviyo email lists. Before implementing DataDome, these fake bot signups would automatically subscribe to emails, artificially inflate our analytics, and increase our marketing costs unnecessarily.
Their dashboard provides visibility into threats, breaking down the types of attacks (predominantly scraping in our case, with some spamming, scalping, and credential stuffing attempts). Their threat research team actively monitors traffic patterns to make adjustments as needed, providing an extra layer of security expertise.
Their support team has been super available and onboarding was done for me with no technical lift on my end. Sure easy integration.
DataDome's bot protection delivers exceptional results with minimal effort. The implementation was remarkably straightforward - we actually tried Cloudflare first - Cloudflare took hundreds of hours of my time and just couldn't figure out how to protect us, DataDome took probably eight hours of my time. And the solution is way better
What sets DataDome apart is it's AI-Threat Detection with EXTREMELY low false positive rates. They have the ability to deliver clean, accurate analytics by effectively blocking malicious bot traffic. Their system blocked over 21,000 bad bot attempts in just one week (about 3,000 daily), eliminating about 4% of our total traffic that was identified as AI threats. The false positive ratio is impressively low at 0.0138%, ensuring legitimate users aren't affected.
The most valuable benefit has been the peace of mind knowing our data truly represents human behavior. As I mentioned to their team, "the most helpful thing for me is the relief that our analytics are much more clean and representative of actual human" activity. This clean data helps us make better business decisions based on genuine customer interactions rather than bot-generated noise.
DataDome's specialized protection for account creation has been crucial for preventing bots from creating fake accounts that would otherwise contaminate our Klaviyo email lists. Before implementing DataDome, these fake bot signups would automatically subscribe to emails, artificially inflate our analytics, and increase our marketing costs unnecessarily.
Their dashboard provides visibility into threats, breaking down the types of attacks (predominantly scraping in our case, with some spamming, scalping, and credential stuffing attempts). Their threat research team actively monitors traffic patterns to make adjustments as needed, providing an extra layer of security expertise.
Their support team has been super available and onboarding was done for me with no technical lift on my end. Sure easy integration.
What do you dislike about the product?
The Lookback window to analyze data past a week or two is very limited.
UI could be slightly improved, though in onboarding you are completely guided through the UI.
UI could be slightly improved, though in onboarding you are completely guided through the UI.
What problems is the product solving and how is that benefiting you?
Enhanced Analytics Accuracy: Our web analytics now reflect actual human behavior instead of being contaminated with bot traffic. This gives us confidence in our data-driven decisions.
Marketing Cost Optimization: By preventing bots from creating accounts that get added to our Klaviyo email marketing lists, we've reduced wasted marketing spend and kept our email costs aligned with real customer engagement.
Protection from Multiple Threat Types: The system effectively blocks various threats, including scraping (our predominant issue), spamming, scalping, vulnerability scanning, and credential stuffing attempts.
Resource Efficiency: The implementation process required minimal time investment (about 8 hours) compared to hundreds of hours spent with previous solutions that delivered inferior results.
Peace of Mind: There's significant relief in knowing that our data is clean and our marketing efforts are targeting real humans rather than bots. As I told their team, "as far as I'm concerned, this has been a great investment for us."
Marketing Cost Optimization: By preventing bots from creating accounts that get added to our Klaviyo email marketing lists, we've reduced wasted marketing spend and kept our email costs aligned with real customer engagement.
Protection from Multiple Threat Types: The system effectively blocks various threats, including scraping (our predominant issue), spamming, scalping, vulnerability scanning, and credential stuffing attempts.
Resource Efficiency: The implementation process required minimal time investment (about 8 hours) compared to hundreds of hours spent with previous solutions that delivered inferior results.
Peace of Mind: There's significant relief in knowing that our data is clean and our marketing efforts are targeting real humans rather than bots. As I told their team, "as far as I'm concerned, this has been a great investment for us."
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