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Sugar Serve

SugarCRM

Reviews from AWS customer

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External reviews

34 reviews
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External reviews are not included in the AWS star rating for the product.

    Roneil B.

A very great tool to improve the customer service experience

  • September 15, 2021
  • Review provided by G2

What do you like best about the product?
SugarServe helps us to identify the problems or concerns of our customers immediately. It also has an intelligent routing feature, which is good because sometimes, their issues are transferred to other departments, which causes inconvenience to the customers.
What do you dislike about the product?
The thing that we dislike about this tool is the customization is a bit difficult. Also, the navigation was difficult; we needed to figure it out since there was no customer support or technical support to call on.
What problems is the product solving and how is that benefiting you?
It helps us to solve a lot of integrations needed. Also, intelligent reporting is a big help because it summarizes all the performances, which allows the forecast trends while noticing the issue patterns. It has significantly improved our whole team's performance drastically. Another great thing about this tool is, it is efficient and affordable compared to the previous tool that we have used.

    Rachel C.

Reliable Customer Service Platform

  • August 18, 2021
  • Review provided by G2

What do you like best about the product?
By using Sugar Serve, we can now provide excellent customer service. Customer issues and their status is easy to track on the Sugar Serve dashboard. All Information is easy to access to our customer agents resulting in increased productivity.
What do you dislike about the product?
It can be time-consuming for all the team members to understand the tool for effective collaboration. The application needs to be more flexible to match different organization's requirements.
What problems is the product solving and how is that benefiting you?
We were looking for a platform to provide good customer service to our users. Sugar Serve helped us do that.
Recommendations to others considering the product:
If you want to provide good customer service and increase the productivity of your sales agents, then Sugar Serve could be a good option.

    Angela T.

Not just a CRM anymore, it is now for my whole business.

  • August 18, 2021
  • Review provided by G2

What do you like best about the product?
This move to SELL and more so for SERVE allows me to change how we use our CRM from a reportable, database that I can allocate process to, but it is still driven by the user completing the tasks and hindered when they don't.

SERVE with CJP and BPM allows a strategic staged process with automated reinders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all important relationship with our customers and other areas of the business are not missed, forgotten.
All this has a better transparency of process and stage in live, real time reporting to your team, and top down from exec to user. Finding gaps and building effeicies are now quick and fairly easy to accomplish.

To the user, it is streamlined and usable, not convoluted.

Well done!
What do you dislike about the product?
The dynamic reporting needs more options for graphs, detailed YOY, MTD reporting, etc.
What problems is the product solving and how is that benefiting you?
Huge benefits realized in: Time, efficiencies, maintaining the integrity of data and process. Automation of manual tasks where possible and keeping it practical and transparent in overall reporting.
Recommendations to others considering the product:
Jump in and dream; the development Care team will lead you through.

    Retail

Adapting the solution to your reality

  • March 01, 2021
  • Review provided by G2

What do you like best about the product?
Since we purchased the sugarcrm we found that:
- There are No complicated cost matrix.
- Easy integrations
- Can be tailored to your needs with a user friendly interface
What do you dislike about the product?
Lack on more powerful reporting and more complex dashboards (Matrix across modules)
What problems is the product solving and how is that benefiting you?
We have a better 360 view of the store to service our client. Less time wasted sorting out conflicting info from different sources. A centralized hub makes sense for us

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