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Sugar Serve

SugarCRM

Reviews from AWS customer

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External reviews

34 reviews
from

External reviews are not included in the AWS star rating for the product.

    Computer Software

Good Sugar Serve

  • August 24, 2022
  • Review provided by G2

What do you like best about the product?
​Create better customer experiences for admin/studio
What do you dislike about the product?
Form Validation not proper with field name
What problems is the product solving and how is that benefiting you?
Resolve and show Form Validation with field name

    Retail

Undecided

  • August 23, 2022
  • Review provided by G2

What do you like best about the product?
I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point.
What do you dislike about the product?
Not as feature-rich as some of the other options.
What problems is the product solving and how is that benefiting you?
Ability to keep all of our information in one place.

    Computer Software

Great Product!

  • July 04, 2022
  • Review provided by G2

What do you like best about the product?
Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.
What do you dislike about the product?
Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages
What problems is the product solving and how is that benefiting you?
Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you
Recommendations to others considering the product:
Great opportunity to also ask if your thoughts on how to set up is standard and to get an insight to what they see as a 'standard' set-up as this route is usually the most straight forward

    Sharath S.

It’s a effortless customer service software.

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
Easy user interface and can understand customer sentiments
What do you dislike about the product?
Nothing as such. I have not come across anything to dislike as of now
What problems is the product solving and how is that benefiting you?
To resolve the cases faster

    Joe B.

Great system, works really well

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
I really like the intuitive reporting as the dashboard
What do you dislike about the product?
Could be more integrations and features for this price range
What problems is the product solving and how is that benefiting you?
It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience

    Oil & Energy

Important tool needed for growth snd efficiency

  • January 04, 2022
  • Review provided by G2

What do you like best about the product?
The most helpful thing about the company is their ability to have clear communication
What do you dislike about the product?
It would be beneficial for the company to tap into other segments of marketing automation
What problems is the product solving and how is that benefiting you?
Sugar Serve is helping with growing CRM

    Ruby G.

Automate and optimize your customer support processes

  • October 17, 2021
  • Review provided by G2

What do you like best about the product?
Its service console has all the information needed to resolve a support case in one panel. It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience. Sugar Serve displays the best actions to take based on SLA, contact information, account activity history, and case details. There is no need to search or navigate. It also offers intelligent work prioritization; route, assign, and escalate cases; calculate follow updates, and send notifications.
What do you dislike about the product?
There is nothing much to dislike about this software but it can offer more integrations and features at this price.
What problems is the product solving and how is that benefiting you?
Sugar server offers case prioritization so that service agents don't have to worry about identifying cases that need immediate attention. Agents can respond faster to customers with high priority and feel valued. It also helps in reassigning and escalating the cases.

    Jung L.

Great User Interface

  • October 13, 2021
  • Review provided by G2

What do you like best about the product?
It's easy to set up and has a significant function. User Interface is a plus for me, too!
What do you dislike about the product?
We've checked if it's on our side, but the system takes too much time for it to reload information.
What problems is the product solving and how is that benefiting you?
Our company is using it as a sales and marketing tool.
Recommendations to others considering the product:
Give it a try.

    Sanchit K.

Reliable Sugar Serve Review

  • October 05, 2021
  • Review provided by G2

What do you like best about the product?
Easy to use.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy.
What do you dislike about the product?
The plugins doesn't work well. Not working well with third party apps.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue.
What problems is the product solving and how is that benefiting you?
Sugar Serve is a tool that has helped us to automate our customer support process for our clients.
We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients.
It's very cost effective overall and helped us to reach more customers within the specific time frame.
Recommendations to others considering the product:
If you want to take your customer support to next level, then I would highly recommend to go for Sugar Serve. It is the best product in the industry and having many features.

    Oniyide O.

A Helpful tool for Better Customer Satisfaction

  • September 26, 2021
  • Review provided by G2

What do you like best about the product?
Sugar Serve is a tool that has helped us improve the way we serve our customers. We deployed it because of its immense reach, multiple functionalities and stand out features. Working on cases and resolving customer queries has been a lot easier because I get all the features I need on the dashboard which is easy to navigate
What do you dislike about the product?
I have not discovered any shortcomings or downsides to this solution. It has singlehandedly made our customer relations team more productive overall
What problems is the product solving and how is that benefiting you?
Sugar Serve has provided us with a means to automate customer query resolution. It provides us with all the tools we need on the dashboard so navigation can be a lot easier. Normally, we handle thousands on SLAs weekly and doing that and still maintaining focus on other areas at work can be overwhelming, but with Sugar Serve, SLA management can be automated to a great degree
Recommendations to others considering the product:
I strongly recommend it

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