Sugar Serve
SugarCRMReviews from AWS customer
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SugarCRM Solution Suite
What do you like best about the product?
SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.
What do you dislike about the product?
The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.
What problems is the product solving and how is that benefiting you?
It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.
Empowering Customer Support with Sugar Serve
What do you like best about the product?
The features that I like most about Sugar Serve is its clean and unified interface for managing customer cases. It simplifies tracking, automates workflows, and helps teams stay on top of SLAs. The integration with other SugarCRM tools and the built-in dashboards make it easy to get a complete view of customer interactions and team performance, indeed it stands out
What do you dislike about the product?
The learning curve is a bit steep, especially when setting up custom workflows or reports. Also the self service portal feels like a little basic and could benefit from more personalization options. In some cases, the interface can be slow when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
Sugar Serve helps by organizing all customer support cases in one place, so nothing gets missed. It automatically assigns tickets, tracks deadlines, and makes it easier for the team to respond quickly. This has saved us time, reduced confusion, and helped us give better service to our customers.
A Robust CRM Solution for Streamlined Customer Support
What do you like best about the product?
mainly this software best part is customer interactions, service level agreements etc.
What do you dislike about the product?
in my perspective, steep learning curve and high price are the factors, i disliked.
What problems is the product solving and how is that benefiting you?
in my polymer industry, Customer support and product enquires and complaint managemnt are the the type of problem which are the part of problems solved by Sugar serve.
SUPER flexible with decent support, so-so documentation, and a few nit-picky issues
What do you like best about the product?
I love how customizable Sugar Serve is. You can do almost anything with it, and building what you need is fairly straightforward. The "Smart Guides" are a favorite part - allows me to ensure my teams know the steps they need to take for any process I can think of. The ability to add fields, create dependent drop-downs, etc., means I can categorize incoming cases in whatever way I need to. The reporting tool is robust and quite user-friendly.
What do you dislike about the product?
You end up figuring out a lot of things by trial and error - despite having exhaustive documentation, it's not super readable or easy to search. Also, some things are just a little glitchy; I might be working on a case and go to save it (and I only have it open in one tab), and Sugar will say "Hey should we save your version, or Elisabeth's?" Um... I AM Elisabeth. Also, sometimes an error or success pop up will persist until you click it, instead of fading away - and other times, it will fade away.
What problems is the product solving and how is that benefiting you?
We needed a robust way to track our support cases, and had been using a very old community version of Sugar. We needed a supported, more robust version that we did not have to host ourselves. In addition, we needed more customization ability than we had with our old version, and Sugar Serve gave that to us!
The interfase for the normal user is cool, but for the administrator is not so good.
What do you like best about the product?
The use of colors in the interface is good
What do you dislike about the product?
It is not intuitive to move in the configuration options
What problems is the product solving and how is that benefiting you?
data collectiong
Easy to use CRM
What do you like best about the product?
Scalable system. Easy to manage
Admin/DEV guide is very good
Good product support
Admin/DEV guide is very good
Good product support
What do you dislike about the product?
I don't have anything to write negative about this product at the moment.
What problems is the product solving and how is that benefiting you?
Case management
Good experience
What do you like best about the product?
The ease of handling confidential information
What do you dislike about the product?
It is not customer-friendly. It is not easy to identify where to charge. The look and feel can be improved.
What problems is the product solving and how is that benefiting you?
Sending confidential information and managing communication with the client
Sugar has enabled Select to diversify and grow
What do you like best about the product?
The ability to scale, customise, configure all aspects of the business while implementing processes and efficencies.
What do you dislike about the product?
License costs are too high and this will be a big decision regarding the renewal
What problems is the product solving and how is that benefiting you?
Using quote templates ensures uniform customer journeys
One of the best customer service platforms going
What do you like best about the product?
Sugar Serve delivers a complete solution for customer support teams, with robust tools for case management, SLA tracking, reporting, and self-service. Designed for scalability, integration, and efficiency, it’s an ideal choice for businesses aiming to improve response times, increase customer satisfaction, and streamline support operations. With Sugar Serve, companies gain the flexibility and insights needed to create consistently excellent customer experiences.
What do you dislike about the product?
Lack of UI customisation e.g. colours and branding
What problems is the product solving and how is that benefiting you?
A key feature of Sugar Serve is its built-in SLA (Service Level Agreement) management. This tool helps ensure teams adhere to response and resolution time requirements, prioritizing cases according to SLA standards so that critical issues are resolved promptly. This proactive approach helps teams meet customer expectations while reducing the risk of SLA violations.
Effective tool with easy to use features
What do you like best about the product?
Sugar Serve is a very effective tool, with capabilities to store and manage data in a very effective manner.
Being an Admin for the platform within my company it is important that the features are easy enough to use, that the users within the business engage with the platform.
Sugar Serve is also easy to integrate with other softwares to enhance a full experience
Being an Admin for the platform within my company it is important that the features are easy enough to use, that the users within the business engage with the platform.
Sugar Serve is also easy to integrate with other softwares to enhance a full experience
What do you dislike about the product?
There is nothing that I have come accross that I would say that I dislike, any issues I have encountered have been able to be solved.
What problems is the product solving and how is that benefiting you?
My team are able to easily access data from our customer database, and knowledge hub, to help our customers more effectively, and come to a solution
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