We use Sophos Central to manage Sophos Endpoint integration and Sophos Firewall.
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Easy-to-manage product with an efficient integration feature
What is our primary use case?
What is most valuable?
The platform provides smart integration between Sophos Endpoint and Firewall. It is easy to manage and configure. We do not require any technical assistance for integration. We can execute the process with the help of activation code.
What needs improvement?
There could be more integration included in the product.
What do I think about the stability of the solution?
I rate Sophos Central's stability a ten out of ten.
How are customer service and support?
Sophos has a helpful support team. However, we have never contacted them.
How was the initial setup?
The initial setup process of the cloud solution is easy. It is a two to three-step implementation and takes an hour to complete.
What other advice do I have?
I rate Sophos Central a ten out of ten. I recommend it to others as it enables users to work with Sophos Endpoint and Firewall. We can manage the operation through one dashboard.
Provided reports on which devices were being used in the company area, and it prevented unauthorized devices
What is our primary use case?
For me, it's a great solution for endpoint management features like responding to threats and monitoring.
How has it helped my organization?
When I worked with large call centers, the most important thing was the device control feature. It provided reports on which devices were being used in the company area, and it prevented unauthorized devices from connecting to the computers. This was especially helpful because certain devices could be dangerous.
What is most valuable?
The most important feature is definitely the Root Cause Analysis (RCA) tool. It allows us to track malware and other incidents in our environment.
The product feels very complete in terms of providing information and functionality.
What needs improvement?
Maybe the license pricing could be improved.
For how long have I used the solution?
I have been using it for a year and a half.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten.
How was the initial setup?
I started with the on-premise version, then I switched to the cloud version when it became available. I've been using the cloud version for a year and a half now, and I much prefer it.
The cloud version is definitely easier to set up. The documentation online is also helpful, so we didn't have any trouble getting it up and running.
Which other solutions did I evaluate?
It was my first product tested in terms of antivirus and firewall.
What other advice do I have?
I strongly recommend the usage of this product. Have proper licenses in place. Sophos XG Firewall and Sophos Central because those are good products to use.
Overall, I would rate this solution a ten out of ten.
Has a user-friendly dashboard and an easy initial setup process
What is our primary use case?
We use Sophos Central for Virtual Private Network (VPN), multi-factor authentication (MFA), blocking malicious traffic, and enforcing rules and policies for internal and external network communication between servers.
What is most valuable?
The product has valuable rules and policies and user-friendly dashboard features.
What needs improvement?
The product's firewall servers and dashboard need improvement. It isn't easy to read documents and upload data from CSV files using Python code. It is challenging to import user accounts from SAP as well. These particular areas need improvement.
For how long have I used the solution?
We have been using Sophos Central since 2020.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
We have 50 organizations as our customers for Sophos Central. We encounter connectivity issues while integrating multiple products or threads. I rate its scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We are using NSGate, Check Point, and Palo Alto as well.
How was the initial setup?
The initial setup is easy. It takes two years to complete. I rate the process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The product is inexpensive.
What other advice do I have?
I rate Sophos Central a ten out of ten. It allows us to analyze endpoint data using efficient rules and policies.
One of the best solution for Endpoint protection
What do you like best about the product?
The architecture and the ML is upto the mark.This is one of the great solution to work and secure the endpoints
What do you dislike about the product?
The documentation and less video tutorials and resources available on interne.
What problems is the product solving and how is that benefiting you?
Sophos is helping us to implement multiple policies to take most of the control in our end instead of end user. With multiple pre added policies it is easy to implement security policy on endpoints.
A simple and flexible solution that is easy to use and provides excellent features
What is our primary use case?
We use the solution to protect our network.
What is most valuable?
The policies and the management of the services and computers are valuable features. The product is easy to use. It is flexible and simple.
What needs improvement?
The solution must provide a separate app for Tamper Protection. Now, we have to go to Sophos Central to look for the station and take the passwords to disable the antivirus for PC maintenance. If we had an app where we could get the Tamper Protection password for admins, we could work more easily with it. It would be easier for administrative purposes to have a universal app where I can see all my stations with the Tamper passwords.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
We have had no issues with the tool’s stability. It runs well. We can see all the problems on Sophos Central and correct or fix them.
What do I think about the scalability of the solution?
The tool is scalable. The only thing we have to do is talk to our partner to buy more licenses, and we get the licenses one day later. About 25 people use the solution in our organization.
Which solution did I use previously and why did I switch?
Before Sophos Central, we used Avira. It had a management center similar to Sophos Central. Sophos is better. Avira doesn't support networks anymore. Avira only serves private people. That is why we moved to Sophos.
How was the initial setup?
The product is easy to install. The deployment takes a few minutes per station. I just double-click on the setup, and everything works on its own. The solution is cloud-based. It is easy to maintain. One person is enough to maintain the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately expensive. We pay the licensing fee every three years. There are no additional costs associated with the product.
What other advice do I have?
Overall, I rate the tool a ten out of ten.
A highly scalable and stable solution that enables users to manage and monitor firewalls
What is our primary use case?
My clients have 120 firewalls. They are all on Sophos Central. The tool can be used for firewall management.
What is most valuable?
I appreciate the fact that all my firewalls are in Sophos Central. Some of our customers do not have public static IPs. They're on DHCP through service providers, and I can manage and monitor my firewalls through it. It makes my life a lot easier. The tool enables me to see the security of my customers’ PCs at a glance.
What needs improvement?
The product must be made a little bit quicker. It sometimes takes me up to three to five minutes just to log in and see my dashboard. Once we’re in, it’s alright. The initial login is time-consuming.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the stability of the solution?
The tool is very, very stable. We have had no issues.
What do I think about the scalability of the solution?
The tool is very, very scalable. Our customers are medium to enterprise-level businesses.
How are customer service and support?
We had a small language barrier with the support staff. The call center is in India. They have great knowledge, but they have very heavy accents. A lot of times, we struggle to understand what they are saying. Normally, I ask them to put it in an email to me and do my research about everything.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with Symantec. Broadcom and Veritas bought it. However, none of these solutions are anywhere near Sophos. When I used Symantec, I struggled to log in to the enterprise console in the cloud. Symantec used cookies to authenticate my browser.
Once, the cookies were changed and were not updated on my side. So, I had to re-authenticate and run through the whole process again to find the latest version of the software and download it. I had to physically log a support call just for them to point me in the correct direction of where I could download the latest software. It became a very tedious and time-consuming operation every single time I had to do an update.
How was the initial setup?
The solution is very easy to install. One person can install the product in about five minutes. When I deploy the tool, I copy the initial setup file onto my server. I go through all the PCs and click on the setup. Upgrades and version updates are automatic. I don't have to worry about anything. When there's an alert on my email, I log in to Sophos Central and do some checks.
What's my experience with pricing, setup cost, and licensing?
The tool is a little more expensive than other solutions. However, we get more value for money from Sophos. We pay an annual license fee for the tool. The monthly licensing option is more expensive than the annual license.
What other advice do I have?
I would recommend the solution to others. Anyone who wants to do a trial with Sophos can engage with the software support people. The team will help do a case study, which will help convince the management to choose the product. Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Fully secure, easy to manage and deploy
What do you like best about the product?
It is a tool that provides total security, in addition to the fact that in the client stations they are only manulable with a unique code taken from the administrator
What do you dislike about the product?
There are modules that you can add and they are very useful but you must pay for each one
What problems is the product solving and how is that benefiting you?
The security to the company's machines is covered with Sophos, DLP issues among others
Sophos for your Business
What do you like best about the product?
Sophos is by far the most in depth software that I have used. Very little learning curve so you can hit the ground running after deployment. Alerts generated have tons of information.
What do you dislike about the product?
We had an issue where the computers fell out of touch, and required us to reinstall the client on them. Sadly, we lost some of the tamper protection codes so we had to reformat those computers.
What problems is the product solving and how is that benefiting you?
It allows us to have a more in depth view of our network as well as quarantine and respond to alerts in a timely manner. You can see both past and present issues with a user or a desktop.
G2 for Sophos
What do you like best about the product?
centralised control for switch, firewall, wifi, cloud optics, and server and endpoint protection.support the integration of 2nd factor authentication with Azure identity.Encourage the use of sub-estates, which enable division of licence usage and management based on sub-organization.Rich dashboard and status reporting.support message relay servers and endpoint third-party integration for non-internet exposed servers and Office 365 customers.
What do you dislike about the product?
There is no on-premises version of it; it is exclusively a cloud service. Strict security regulations, limited customisation options in some policies It is incompatible with AIX Unix Server Protection. 4-Arabic language is not supported by the interface
What problems is the product solving and how is that benefiting you?
The user interface is excellent, and Pro services setup was simple and quick. Comparatively quickly to our prior vendor, we were able to set up DKIM, DMARC, and end-to-end encryption. Furthermore, banners are now included in our email messages to inform us that an email is external and to display trusted and dubious emails. Furthermore, because of our smart hosting through Sophos, the advertisements are removed when sending a reply. Having the ability to recognise when links in emails have been altered and scanned when clicked is also a major value addition.
Helps keep your computer secure
What do you like best about the product?
The General user interface is very use friendly
What do you dislike about the product?
It can be tricky if you're new to it, but Sophos give great training videos
What problems is the product solving and how is that benefiting you?
It keeps the computer safe, with a really easy-to-use layout so you can find your way to where you need to be. however if you do struggle then Sophos support is great at helping you figure it out and the training video's are really simple to follow.
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