Our primary focus at this site is on enhancing security measures through the acquisition of a firewall. We are specifically addressing security needs at the moment, with other aspects being managed using existing solutions.

It is highly effective because it operates in real-time, swiftly detecting malware and viruses on both endpoints and firewalls. The synchronization between endpoint detection and firewall response is a key advantage. For instance, if malware is identified on an endpoint, the information is seamlessly synchronized and applied to the firewall, allowing for immediate group-level blocking. This integrated approach is immensely beneficial as it eliminates the need for separate management of endpoints and firewalls, streamlining our security operations.

There is considerable room for service improvement, especially based on a recent experience with the RMX. The device we requested took seven to ten days to be delivered, and the inconvenience continued as we had to travel over thirty kilometers to pick it up. The current service level is not as efficient as desired, but we acknowledge that it presents an area for improvement, particularly in terms of support concentration. Occasionally, the firewall seems to cause a complete traffic halt, even though the system indicates that traffic is flowing. To resolve this, we have to restart the Sophos firewall. It would be beneficial if Sophos could provide options for shorter-term licenses, such as one or two months, allowing for more adaptability in licensing and cost management.

I have been using it for three years.

The stability of the system has been a concern as we had to reboot Sophos in random scenarios. Instances of traffic getting stuck and load-balancing issues have been observed. It's worth noting that load-balancing is not automated in my current device; instead, I have to configure it manually.

I would rate its scalability abilities seven out of ten. 

The technical support provided is commendable, even though it might take some time. The support team demonstrates a high level of expertise and foundation, earning them a score of nine out of ten in terms of skill level.

Positive

In comparison to our previous use of CyberArk, the current system proves to be significantly better. CyberArk is excellent, especially in an enterprise context. While I won't make direct comparisons with other solutions like Tabidoo, FortiGate, or Cisco, FortiGate stands out as a strong and competitive option.

The initial setup was straightforward.

The deployment process may take more than three to four hours, but it's relatively straightforward. A single engineer should be able to configure the firewall model without encountering any issues.

Apart from the mentioned licensing issue, Sophos has proven to be a very effective and cost-saving solution. The dashboard provides a wealth of reports, including customer reports, at almost no additional cost. The integration between the endpoint and CyberArk through the support center has resulted in significant cost savings. The return on investment is impressive, especially considering the quick access to comprehensive reports on malware attacks and other issues within our virtual settings. It has provided substantial benefits and streamlined our operations effectively.

Sophos is more cost-effective than other vendors. However, we've encountered an issue regarding license flexibility. For our corporate offices and multiple sites across India, we sometimes need short-term licenses due to the nature of our projects. While purchasing a new firewall solution, we requested a license for the next two months, but Sophos only offers licenses for one or two years. This lack of flexibility can be a hindrance, especially when considering the cost implications.

Overall, I would rate it eight out of ten.

We use Sophos Central for endpoint solutions for our customers. We deploy the endpoint on all end machines and manage everything from Sophos Central.

Sophos Central is a good and easy-to-manage product. It is compatible with all the versions, like iOS and MacBook. Whenever we configure any kind of policy we are setting, it immediately takes effect on all end user's devices. Sophos Central is an easy-to-use and easy-to-deploy solution.

Whenever a customer installs a Sophos Central agent on the end-user system, their system becomes slow.

I have been using Sophos Central for more than four to five years.

I rate Sophos Central a six out of ten for stability.

I work with many customers and have deployed Sophos Central for 10 to 15 customers.

I rate Sophos Central a seven or eight out of ten for scalability.

The solution's technical support is good.

Other than Sophos Central, I work with other solutions like Kaspersky and McAfee.

The solution’s initial setup is very easy.

The solution was deployed within ten days for 3,000 users.

Sophos Central is an affordable solution that any mid-level customer can buy.

Sophos Central is deployed on the cloud infrastructure provided by Sophos.

Overall, I rate Sophos Central an eight out of ten.

Sophos Central serves as an integrated security management platform, providing centralized administration and oversight for a suite of Sophos security products. This comprehensive solution delivers advanced threat protection across desktops, laptops, and servers, encompassing proactive prevention, robust detection mechanisms, and efficient response protocols against diverse threats, including ransomware. Extending its security prowess to mobile devices, Sophos Central ensures a resilient defense against mobile-specific threats, safeguarding data privacy. The platform's seamless integration with web and email security solutions fortifies the organization's resilience against online threats. Notably, Sophos Intercept X augments the security posture with advanced features such as anti-ransomware and deep learning technologies for heightened threat detection capabilities. The inclusion of robust reporting and analytics tools, exemplified by Cloud Optix, furnishes valuable insights into security events. This strategic approach enables Sophos Central to execute a unified response strategy, harmonizing security measures across the entirety of the organizational landscape.

Sophos Central has significantly enhanced our organizational security posture by swiftly detecting and alerting on suspicious activities, accompanied by comprehensive logging of pertinent data. The expeditious identification of these potential security threats serves as a proactive mechanism, enabling our security analysts to promptly investigate and implement requisite measures to mitigate the identified risks. The frequency of such incidents underscores the efficacy of Sophos Endpoint Protection in consistently identifying and responding to security threats, thereby fortifying our overall security resilience.

A particularly noteworthy feature of Sophos Central is its emphasis on robust indexing capabilities, strategically crafted for the efficient management of reports and logs across a substantial range of endpoints, typically ranging from 500 to 1,000. This includes adept handling of Windows 10 hosts within our network.

The platform's meticulous focus on indexing plays a pivotal role in optimizing our reporting processes. By providing swift and granular access to critical data, it enables our security and IT teams to conduct thorough analyses of security events and operational activities. This, in turn, enhances our overall operational efficiency, facilitating timely responses to emerging security threats.

Moreover, the versatility of Sophos Central's indexing feature proves invaluable in our day-to-day operations. It allows us to navigate seamlessly through the extensive volume of endpoint data, empowering us to identify patterns, anomalies, and potential security risks efficiently. This level of visibility is paramount for maintaining a proactive security posture and ensuring the integrity of our network.

While Sophos Central has demonstrated commendable functionality, there is room for improvement in the realm of automation. Specifically, addressing ransomware attacks often requires leveraging external tools, deploying virtual machines, and utilizing supplementary tools like Caliper Analytics for operations and security communication. The integration of these essential functionalities directly into the software would represent a significant enhancement, streamlining the incident response process and bolstering the platform's comprehensive threat mitigation capabilities.

Furthermore, a valuable addition to future releases could involve augmenting the new screen component with advanced capabilities such as XML utilization and rule integration. This enhancement, especially pertinent to tools involved in sandboxing and virtual machines within the investigation process, would greatly streamline the analysis of logs and reports. This would prove particularly beneficial in the context of email analysis, spam attack detection, and other critical security aspects. By incorporating these features, Sophos Central could further elevate its utility in facilitating in-depth security analyses and response strategies.

I have been using it for one year.

It provides good stability capabilities and I would rate it eight out of ten.

We oversee the management of approximately 400 to 500 endpoint devices, leveraging Sophos Central's robust scalability features. In our assessment, we would rate the platform's scalability at seven out of ten. Additionally, the implementation of firewalls further contributes to our comprehensive network security strategy.

The effectiveness of technical support is contingent upon the internal capabilities of our organization. We rely on our proficient IT team for supplementary information and any physical interventions required for device maintenance.

The initial setup was straightforward.

Deployment is highly efficient, requiring only one person to identify all the endpoint systems.

The client benefits from cost-effective ROI as the firewall infrastructure is efficiently maintained with a small team managing 500 devices. This approach is valuable for management, optimizing resource use, and managing time.

The cost is quite affordable.

Overall, I would rate it eight out of ten.

We oversee the management of our wireless deployment through Sophos Central. Additionally, we handle the deployment of antivirus software for servers, users, and other devices.

The advantage of central management, particularly in antivirus management, is that I don't need to go to each user individually. Instead, I can handle everything from a single console, making it a unified and streamlined process.

I have been using it for approximately three years.

It provides impressive stability capabilities. I would rate it nine out of ten.

We never scaled it up.

We never submitted any tickets or reached out to technical support. The documentation proved to be helpful, enabling us to set everything up without external assistance.

The initial setup was moderately straightforward, around six or seven out of ten on the complexity scale. While it wasn't overly complicated, the multifactor authentication posed a challenge initially.

For the deployment, I received an email containing a link with step-by-step instructions to follow. That's all there was to it, and it was successfully completed by two individuals.

The pricing is highly affordable, with no additional costs. We renewed our annual license for the wireless component. I would rate it one out of ten.

Overall, I would rate it eight out of ten.

It is primarily used to centrally manage endpoint security solutions on end-user machines. This means organizations can use it to apply and enforce security policies and manage various security features like antivirus, anti-malware, data loss prevention, and other Sophos security components on the endpoint devices used by their employees or users.

The interface, especially when using the software center, is quite user-friendly and easy to navigate. Managing security policies within it is a seamless and straightforward process, offering a smooth experience.

There are situations where manual intervention is necessary, particularly when dealing with certain types of threats. While many security processes run smoothly, in cases of specific attacks that aren't automatically resolved, the need for manual intervention arises. Improving the response time of the customer support team would be beneficial.

I have been working with it for over eight years.

It is quite stable, with only potential issues that might arise when specific Windows updates or packages cause problems, in which case you may need to collaborate with the Sophos Central support team to address them. I would rate it nine out of ten.

It provides excellent scalability. Everything is centralized, and the scalability depends on your licensing. Customers don't have to invest in network infrastructure or data centers to expand their security solutions.

The support is decent but not exceptional, particularly when compared to the capabilities of the software itself. If I were to rate it, I would give it a seven out of ten.

Neutral

I've had experience with both on-premise solutions and Symantec. When it comes to the management aspect, Sophos Central stands out as the better option. However, as a product and considering the overall capabilities of the company, I must say that Symantec is also an excellent product.

The initial setup is quite straightforward.

You can easily set up a user account in Sophos Central, and based on the user's operating system, you can swiftly download the client. Installing it on the machine is a simple step, and it will automatically connect to the central dashboard, displaying all the necessary information. Deployment is hassle-free and user-friendly. Setting up the portal is usually a quick and straightforward task, but it can take longer when dealing with a large user base, like hundreds of thousands. Even with many users, the process is relatively smooth. Managing numerous users can be more challenging, but deploying directly from domain controllers is an option. The primary aim is to ensure the overall system's security. For a case involving around five hundred users, the setup may take approximately three to four days. Maintenance is relatively hassle-free, and overall, it's quite easy to manage.

When compared to the market, it's relatively more cost-effective. You only need to pay for the license, which includes everything. However, if you require managed services, such as MTR with a dedicated support team providing live sessions, there are additional licensing costs involved.

It ultimately comes down to the customer's preferences and budget. If a customer prefers to handle every alert, incident, and threat on their own, that's perfectly acceptable. However, if they require premium support, then they should opt for services like MTR. The choice depends on their specific needs and the resources they're willing to allocate. Overall, I would rate it nine out of ten.

We use Sophos Central for security. 

We used to get malicious attacks from mail before using the solution. 

Sophos Central helps us against intrusions and security. 

The program slows down when you try to control or visualize multiple systems. 

I rate the product an eight out of ten.