I am using Sophos Central, which I was calling to clarify for our platform, PeerSpot.
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Sophos Central Review
What do you like best about the product?
The ease of installation is notable. Once you have access to the central dashboard, you just need to download the appropriate .exe file for your operating system and install it on the server with just a few clicks. The rest is handled automatically by the software.
What do you dislike about the product?
Sometimes, it does not uninstall properly. In such cases, we need to start the Windows server in Safe Mode and make certain changes to the Sophos service. However, customers often hesitate to proceed with this step, as it requires significant downtime
What problems is the product solving and how is that benefiting you?
For me and my environment, it solves a key problem: a developer or IT personnel managing the client’s server cannot uninstall the software without informing us, as uninstalling or disabling the product requires a tamper protection password. I also appreciate the Sophos Lockdown feature—once enabled, only whitelisted programs can run or open, and no other software can be installed on the server without prior approval from us.
Sophos helped us establish a strong and secure infrastructure.
What do you like best about the product?
Sophos Central EDR solution and its policy implementation
What do you dislike about the product?
None as of now, however, would suggest if same policies with different configurations are merged into one for efficiency.
What problems is the product solving and how is that benefiting you?
Sophos EDR is helping us establish strong endpoint security measures and supporting a comprehensive access management control.
Great Software for EDR Solution
What do you like best about the product?
We have implemented Sophos for Endpoint Detection and Response (EDR), Antivirus (AV), and Data Loss Prevention (DLP) solutions. The software has proven to be highly effective in meeting our security requirements.
What do you dislike about the product?
No concerns at this time, as the solution has effectively met our requirements.
What problems is the product solving and how is that benefiting you?
Providing EDR, AV and DLP solutions and centralized managing all the endpoints in organization.
Customization and AI features streamline team efficiency and save time
What is our primary use case?
What is most valuable?
For Sophos Central, basically everything we need is all in one place.
Regarding the features of this tool, I find it very good for small teams because you can customize it. The dashboard can be customized to however you want to view things.
The threat prevention is quite useful, with the AI feature they added onto it being really good.
The AI features in Sophos Central help you with investigating any issues, as you can get it to look at the logs for you, and it gives you good feedback on a summary of what it actually has found.
The synchronization technology benefits our security operations, and hopefully we are still up and running after today as well.
It saves us a lot of time, in the sense that we just need one screen to look at. Because it is customized, it shows us what we want to see.
What needs improvement?
As a user, I suggest improving Sophos Central by addressing some error messages we occasionally encounter that we just do not know what they relate to, even when it says it has resolved them.
To improve this, I recommend having more transparency on auto fix, the things that it fixes itself or resolves itself, just to know what it was resolving.
There should be more transparency on auto fix, such as messaging or alerts when it fixes itself or if it breaks itself.
Sometimes it is not very clear because it is working in the background. That is better if the AI is supposed to, but it says, 'We have resolved this.' I wonder what the actual problem was.
For how long have I used the solution?
I have been using it for nearly six years.
What was my experience with deployment of the solution?
It is easy to scale for a larger number of users because we have purchased licenses regularly to expand when we expand.
There are no problems with scalability at all because as we get more people, we just add another item or Sophos appliances, and then we are good to go.
We only faced a couple of minor issues during the last upgrade when we went from 18 to 20, but those got sorted out because of configuration, or how things are done differently. Nothing major.
What do I think about the stability of the solution?
I would rate the stability as pretty stable.
I would rate it a 10 because it is very rarely down.
The biggest benefit of Sophos Central for me is that it works.
Regarding reliability, you do not know until you have a problem, but we have not had anything major or any problems at the moment, so hopefully that will continue.
I would give a rating of nine out of ten for Sophos Central.
What do I think about the scalability of the solution?
It is easy to scale for a larger number of users because we have purchased licenses regularly to expand when we expand.
There are no problems with scalability at all because as we get more people, we just add another item or Sophos appliances, and then we are good to go.
How are customer service and support?
I have not contacted Sophos support for any issues regarding Sophos Central, as we usually get notifications when Sophos Central is going to go down, so we know when it is not available.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before working with Sophos Central, we were on WatchGuard.
I have seen advantages with Sophos Central compared with WatchGuard, as it made a big difference.
How was the initial setup?
The setup was not easy to set up Sophos Central for us personally because we had a third party who worked with Sophos quite a lot, so they set it up. We just maintain and use it.
What about the implementation team?
During deployment, I was with the engineers when they were installing it.
What was our ROI?
The biggest benefit of Sophos Central for me is that it works.
What's my experience with pricing, setup cost, and licensing?
As we get more people, we just add another item or Sophos appliances, and then we are good to go.
Which other solutions did I evaluate?
I find that Sophos Central is comparable with other systems.
What other advice do I have?
Sophos Central gains efficiency because everything is all in one screen that we need to observe.
It is easier to customize Sophos Central to our needs, so it shows us what we need to know when we need it.
I recommend Sophos Central to anybody who is trying to manage anything with diverse security.
The biggest benefit of Sophos Central for me is that it works.
I rate Sophos Central nine out of ten.
Very good platform to manage the different security products.
What do you like best about the product?
Easy to access and permanent improvements
What do you dislike about the product?
Sometimes a little bit slow and non responsive. Missing delegation possibilities within a company account. E. g. a firewall admin can always access all firewalls, even if he is responsible for one or two.
What problems is the product solving and how is that benefiting you?
Manage security issues and configuration tasks from one single point of administration.
Technical support improves responsiveness and email detection sees significant updates
What is our primary use case?
We use Sophos Central for endpoints on Android and iOS, shared endpoint servers, email servers, phishing campaigns, and mobile device management.
What is most valuable?
Since the last review, Sophos Central has seen significant improvements. The claw back features for email, improved detection systems for phishing and malicious mail, and unique features for compliance assessment have enhanced organizational compliance visibility. Additionally, the anti-virus signatures are regularly updated, ensuring that anti-virus capabilities remain effective.
What needs improvement?
The phishing campaign training could be more engaging with real-life scenarios. Customization of campaign templates would be beneficial. While Sophos Central excels in detecting malicious attachments, Microsoft offers superior capabilities in this area. Enhancements in email detection would be advantageous, particularly for small to medium industries.
For how long have I used the solution?
I have been using Sophos Central for over eight years.
What was my experience with deployment of the solution?
The deployment process for Sophos Central is smooth and not complicated. Even without expertise, we have successfully implemented the solution without issues.
What do I think about the stability of the solution?
I would rate the stability of Sophos Central as nine out of ten, acknowledging room for growth.
What do I think about the scalability of the solution?
I would also rate the scalability of Sophos Central as nine out of ten.
How are customer service and support?
Sophos Central's technical support is excellent, always available, and responsive. The support team is swift in their responses and very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While I have worked with other vendors, I have not explored other options in the past eight years due to my satisfaction with Sophos Central.
How was the initial setup?
The initial setup of Sophos Central is straightforward, involving no complicated steps.
What's my experience with pricing, setup cost, and licensing?
Being a not-for-profit organization, we find Sophos Central's pricing reasonable without specific knowledge of the cost.
What other advice do I have?
Customization, particularly in phishing campaigns and training, would enhance the user experience. Outdated training materials should be updated with real-life scenarios to highlight the impacts of phishing campaigns. For the overall solution, I give Sophos Central a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Provides a comprehensive overview of all endpoints but the firewall needs improvement
What is our primary use case?
I primarily use Sophos Central to monitor endpoints with active antivirus. It helps me check which endpoints are active and have the Sophos disk encryption solution installed.
What is most valuable?
The most valuable feature of Sophos Central is its visibility. It provides a comprehensive overview of all endpoints in my system that have Sophos agents running, offering a single pane of glass. This visibility allows me to see that I have a hundred devices that are up to date.
What needs improvement?
The firewall capabilities of Sophos Central need improvement. I have found it somewhat limited, and I prefer to work directly on the device for firewall management.
For how long have I used the solution?
I have been using Sophos Central for roughly five years.
What do I think about the stability of the solution?
I would rate the stability of Sophos Central as eight out of ten since I have never really tested its limits.
What do I think about the scalability of the solution?
I only use it for a couple of functions, such as availability and monitoring elements in the environment, and thus I would rate it a five.
How are customer service and support?
I have not communicated with technical support for Sophos Central.
How would you rate customer service and support?
How was the initial setup?
I participated in the initial setup for a couple of systems, and I would rate the experience as seven out of ten in terms of ease.
What other advice do I have?
Overall, I would rate Sophos Central as six out of ten.
There is significant room for improvement, particularly in the firewall features.
Background application they works as it should
What do you like best about the product?
Integration with email both online and in app is handy
What do you dislike about the product?
Might not be any different than using Windows defender for most antivirus functions
What problems is the product solving and how is that benefiting you?
Company asset protection
Sophos Security for Endpoints
Sophos makes security for endpoints an easy solution. All our instances are safeguarded by Sophos Security product and it is easy to install and monitor. Does a good job with keeping up with safe guarding against latest threats to endpoints.
Useful for monitoring and anomaly detection
What is our primary use case?
I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.
What is most valuable?
The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.
What needs improvement?
I will also have to check with my operational team to see what enhancements they want to see in the product.
The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.
For how long have I used the solution?
I have been Sophos Central using for a year and a half.
What do I think about the stability of the solution?
I have not faced any stability issues with the product. Sometimes, the product gets slow.
What do I think about the scalability of the solution?
It is a SaaS-based tool that can scale up quite easily without a problem.
My company deals with SMB-level customers who use the product.
How are customer service and support?
The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.
How was the initial setup?
As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.
What was our ROI?
It is difficult for me to speak about the tool's ROI. The tool is cost-effective.
What's my experience with pricing, setup cost, and licensing?
The tool is competitively priced.
Which other solutions did I evaluate?
My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.
What other advice do I have?
In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.
The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.
The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.
The product has some AI features that help give recommendations to users. The tool has some automation options.
I rate the tool an eight out of ten.
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