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Reviews from AWS customer

2 AWS reviews

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87 reviews
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    Prem P

Sophos Security for Endpoints

  • October 31, 2024
  • Review from a verified AWS customer

Sophos makes security for endpoints an easy solution. All our instances are safeguarded by Sophos Security product and it is easy to install and monitor. Does a good job with keeping up with safe guarding against latest threats to endpoints.


    Rajender Bhandari

Useful for monitoring and anomaly detection

  • August 01, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.

What is most valuable?

The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.

What needs improvement?

I will also have to check with my operational team to see what enhancements they want to see in the product.

The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.

For how long have I used the solution?

I have been Sophos Central using for a year and a half.

What do I think about the stability of the solution?

I have not faced any stability issues with the product. Sometimes, the product gets slow.

What do I think about the scalability of the solution?

It is a SaaS-based tool that can scale up quite easily without a problem.

My company deals with SMB-level customers who use the product.

How are customer service and support?

The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.

How was the initial setup?

As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.

What was our ROI?

It is difficult for me to speak about the tool's ROI. The tool is cost-effective.

What's my experience with pricing, setup cost, and licensing?

The tool is competitively priced.

Which other solutions did I evaluate?

My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.

What other advice do I have?

In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.

The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.

The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.

The product has some AI features that help give recommendations to users. The tool has some automation options.

I rate the tool an eight out of ten.


    reviewer1199382

Easy to monitor and troubleshoot issues, helping prevent malware and virus attacks

  • July 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.

What is most valuable?

The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.

What needs improvement?

I am okay with the product. I don't need any more features in the solution since it is already too large of a system.

The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.

Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.

For how long have I used the solution?

I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.

What do I think about the stability of the solution?

It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

There is no need to scale up the product since it is a robust tool.

My company works mostly with e-commerce businesses, retailers, and accounting professionals.

There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.

How are customer service and support?

The solution's technical support is good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.

How was the initial setup?

The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.

Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.

Only one person is required to deploy the product through Splashtop SOS.

The product does not require maintenance since it is not an automatically managed process.

The solution is deployed using the cloud services offered by Sophos.

What was our ROI?

In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.

What's my experience with pricing, setup cost, and licensing?

There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.

What other advice do I have?

In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.

I don't know whether the product offers any AI features.

I am not really keen to find out if the product offers features like predictive analytics or automated responses.

As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.

I rate the tool a ten out of ten.


    Sachin Y.

Sophos Central

  • March 25, 2024
  • Review provided by G2

What do you like best about the product?
Sophos Central is best cloud-based cybersecurity platform for unified management which provides various products in a single dashboard and Advanced threat protection which provides advanced threat protection capabilities including machine learning-based detection and response to detect aginst cyber threats, and its implementation is too easy.
What do you dislike about the product?
sophos central is good but lags in few things some of them are its customer assistance is to hard to get, sometimes integration with third party tools becomes hard and its dependency on internet without internet we cannot onboard the devices on sophos central and we cannot also manage the device.
What problems is the product solving and how is that benefiting you?
With the help of sophos central i can centrally manage and monitor all the sophos devices such as Firewall, Endpoint, MDR, etc and it's alerting system against all the threats become easy.


    Ramón C.

Transforming Security Management: My Positive Experience with Sophos Central

  • March 19, 2024
  • Review provided by G2

What do you like best about the product?
Sophos Central simplifies security management by providing a centralized and intuitive platform to manage multiple aspects of security. With advanced automation and orchestration capabilities, as well as integration with cutting-edge technologies, it provides effective protection against emerging threats and enhances the operational efficiency of security teams.
What do you dislike about the product?
We may encounter a complex initial setup and limitations in customizing security policies. Users may also experience integration issues with existing systems and consider the cost to be high compared to other solutions.
What problems is the product solving and how is that benefiting you?
Sophos Central addresses a variety of cybersecurity-related issues by providing comprehensive protection against cyber threats, simplifying security management, enabling a rapid response to threats, and enhancing the operational efficiency of security teams.


    Oscar D.

Centralized cloud security

  • March 16, 2024
  • Review provided by G2

What do you like best about the product?
The best thing is being able to manage all the products from a single web console.
What do you dislike about the product?
Only keeps logs for 90 days, does not give the option to keep for 1 year.
What problems is the product solving and how is that benefiting you?
Having many consoles for all the products.


    Jayden Beard

Has efficient cloud integration features and good technical support services

  • February 26, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product to maintain uptime during the configuration process. It monitors device security as well.

What is most valuable?

The platform’s most valuable feature is seamless integration with other Sophos products, including Sophos Firewall, Sophos AV, and their Managed Detection and Response (MDR) service. It helps manage all the components from one centralized portal.

For how long have I used the solution?

We have been using Sophos Central for two and a half years.

What do I think about the stability of the solution?

It is the most stable version out of all the firewalls by Sophos Central. I rate the stability a nine or ten.

What do I think about the scalability of the solution?

We manage over 100 clients for Sophos Central. I rate the scalability a ten out of ten.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use different products. The main reason for using Sophos Central is the cloud integration features.

How was the initial setup?

The initial setup with Sophos Central, encompassing deployment for firewalls, AV, and other products, has been straightforward. It involves a two-step deployment process. We have to add a firewall to the route. Further, we have to deploy the configuration, and it starts working. It takes around 15 minutes to complete.

What was our ROI?

The product generates a return on investment.

What's my experience with pricing, setup cost, and licensing?

The product has a reasonable price considering the cybersecurity services it offers.

What other advice do I have?

I recommend Sophos Central to others as it is a single cloud integration service. I rate it a nine out of ten.


    Mostafigur Rahman

Comprehensive security with advanced features such as threat detection and response, but faces challenges including a shortage of local engineers and limitations in after-sales support

  • February 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

I've been involved in installing and supporting Sophos Central for customers, particularly focusing on server security.

How has it helped my organization?

I have experience using Sophos Central for endpoint security management, particularly in two major companies: Dunkin' Brothers and Shop Up Limited. Dunkin' Brothers has approximately 500 support center users, while Shop Up Limited has around 700 users. On a scale of one to ten, I would rate my experience with Sophos Central as a six or seven at most, with six being the average.

We've observed significant improvements in threat detection and response capabilities since implementing Sophos Central, especially when compared to other endpoint solutions like Fortinet. This enhanced capability has made Sophos Central a highly sought-after solution in Bangladesh. Customers appreciate the effectiveness and efficiency of Sophos Central's threat response compared to other options in the market. One notable example is a client of ours who experienced attempted hacking. Sophos Central promptly detected and blocked the intrusion, alerting our client to the potential threat. Our client appreciated the proactive response and effective blocking of the hacker, highlighting the superior quality of support provided by Sophos Central.

Sophos Central's automated threat response played a crucial role in mitigating security risks, as exemplified in a recent case at Popular Pharmaceutical Limited. With nearly 300 users relying on endpoint security with threat response and managed detection, they detected suspicious activity indicating potential hacking attempts from external networks. Thanks to Sophos Central's automated response, the malicious traffic was promptly blocked, and the IT team was alerted to the suspicious behavior. Additionally, when a ransomware attack occurred on one system, Sophos Central's support center swiftly isolated the affected system, preventing the further spread of the attack.

Sophos Central's reporting and analytics capabilities greatly contribute to providing actionable insights to our customers. I genuinely appreciate the effectiveness of Sophos in generating comprehensive reports, which cover all aspects efficiently. I would rate this feature as an eight out of ten for its robustness and usability.

The interface of Sophos Central has significantly contributed to the ease of managing security policies and procedures. In my experience, I've found it to be highly efficient, especially when compared to other solutions like Fortinet. The features such as system heartbeat and automatic system updates are particularly commendable.

What is most valuable?

One of the significant advantages of Sophos is its affordability compared to other technologies like Check Point and Fortinet. This makes it a preferred choice for businesses, especially government and smaller operations.

The most popular features of Sophos Central are its heartbeat functionality, threat response and detection capabilities, and its rule management system. Notably, the rule management system is not limited to servers but extends to client systems as well. These three components are highly valued for their effectiveness. Additionally, the ability to manage rules through a drag-and-drop system adds further convenience to our administration tasks.

One feature that I find particularly valuable for maintaining our cybersecurity posture is the automatic update functionality. This feature ensures that our systems are consistently up to date with the latest security patches and enhancements. Additionally, the ability to push updates to every software center by default is highly convenient and efficient in ensuring that all endpoints are properly secured.

What needs improvement?

Although Sophos Central is well-established, there's a shortage of engineers available locally, which has hindered our ability to effectively support and implement solutions. I believe there's room for improvement, especially in terms of traffic monitoring. If Sophos Central could provide detailed traffic monitoring based on user counts, similar to what is available in Fortinet, it would enhance the overall value proposition for our customers. Sophos could potentially provide more detailed insights into user activity, such as the number of users currently logged into the system and those already under protection. Additionally, it would be beneficial to have visibility into network traffic, including guest networks, and identify any suspicious activities or attempts to access unauthorized resources. The main drawback lies in the weak after-sales support system.

For how long have I used the solution?

I have been working with it for two years.

What do I think about the stability of the solution?

I find Sophos to be quite stable, especially considering its widespread usage in Bangladesh, with approximately 1.8 million devices currently relying on it. This stability is particularly beneficial for small businesses or offices seeking security solutions.

What do I think about the scalability of the solution?

It provides good scalability capabilities.

How was the initial setup?

The installation process in Sophos Central is significantly easier compared to other solutions. It's straightforward and hassle-free – we can simply download the necessary plugins from the Central warehouse and install them with ease.

What about the implementation team?

The deployment time for Sophos Central varies depending on factors such as the number of users, desktops, or nodes being connected. For smaller deployments involving around ten or twenty users connecting to Sophos Central, the process typically takes a maximum of two to two and a half hours. During this time, the network may need to be disconnected temporarily. Once logged into Sophos, the license can be installed, and then the PCs will automatically receive installation prompts via email. Each computer usually requires around fifteen to twenty minutes to complete the installation of Sophos Central nodes. 

During our previous deployment, there were three of us, including myself, working as senior system engineers. Both of my colleagues had approximately two years of experience with Sophos. With such expertise within our team, deployment tasks were typically straightforward and didn't require much effort. However, when faced with customer requests for complex rules or configurations beyond our capabilities, we would engage with our local vendor and service partners for assistance.

What's my experience with pricing, setup cost, and licensing?

The pricing of Sophos is quite reasonable and generally cheaper compared to competitors like Fortinet and Check Point. However, it's important to note that certain licenses may come with higher costs, which can be a drawback.

What other advice do I have?

I believe incorporating Sophos Central into security infrastructure could further enhance the defenses. However, considering customers' perspectives and budget constraints, particularly for small and medium-sized organizations, it's essential to ensure cost-effectiveness. In Bangladesh, there's a growing preference for Sophos due to its suitability for various environments and budget scales. Therefore, I suggest focusing on improving sales and after-sales support to meet the increasing demand and effectively deploy Sophos solutions across Bangladesh. Overall, I would rate it six out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Fahrul Raji

A tool with an easy-to-setup phase that offers endpoint security to users

  • January 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for endpoint security of our servers, especially in our workspaces where we have many devices, like laptops and PCs. Basically, my company's customer uses Sophos Central for endpoint security in their company, where I manage and install the tool to support around 1000 to 2000 laptop pieces in Indonesia.

What is most valuable?

I think that in Indonesia, many companies don't use cloud services because there are problems with the internet connections. Sophos Central is a product that is available on the cloud, so it is safer than the on-premises version. When it comes to the on-premises version of the product, users may have to face a lot of scenarios where they have to deal with damaged computers and server crashes. My company can shift access with the help of a phone or laptop from anywhere or any location with Sophos Central's cloud version, allowing everyone to access the servers centrally, but it is not something that is possible with the on-premises version. For me, the product is easy to use.

What needs improvement?

Sophos Central is not available in small packages in Indonesia. I think Sophos Central needs to be made available in a smaller package because the problem in Indonesia is that there is no good internet connectivity.

I have so much trouble with the tool in Indonesia since the internet connection is bad, so it is difficult to reach the Sophos Central server or get connected to the server. Sophos Central can give better features to help establish a better connection between the server and a client.

For how long have I used the solution?

I have been using Sophos Central for around five years. My company has a partnership with Sophos. I work as a distributor of the product in Indonesia.

What do I think about the stability of the solution?

In Indonesia, Sophos Central is the first choice that comes to my mind if my customers need an endpoint security product.

What do I think about the scalability of the solution?

The tool is deployed on 2000 devices.

I deal with my companies where the employee count ranges from 1000 to 4000

How are customer service and support?

I have experience with the product support team in Indonesia. The solution's technical support was very good and communicative, which were factors that helped me resolve my problems.

How was the initial setup?

The product's initial setup phase was easy.

In one of the cases where I had to take care of around 1000 installations, I initially built a dummy for the on-premises version, after which I collected updates on the on-premises version, post which the PCs and laptops can download or update it from the main server, which is an easy process.

The solution is deployed on a private cloud.

The solution can be deployed in an hour or two. The problem during the deployment phase can only arise due to some internet connectivity issues. If a company has a good internet connection, then the deployment process takes less time.

What's my experience with pricing, setup cost, and licensing?

In my opinion, it is not a very pricey product. The product is not expensive.

What other advice do I have?

The tool has improved our company's ability to monitor network health and security.

I recommend the solution to others who plan to use it because it is one of the best and the point security solutions available on the cloud for me. The product is also easy to use, install, control, and manage.

I have used the product's automated threat response feature. With the help of the automated threat response feature, I can get a report and track malware and services.

I rate the overall tool a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud


    Serge GROLLIER

Scalable product, integration of artificial intelligence improves security posture but not easy to push global policies and support needs improvement

  • January 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Sophos Central to manage both our endpoint protection and firewalls.

It's a great solution.  For our customers and us, the endpoint solution works well. The technology itself is good, no problem with the security.

How has it helped my organization?

The integration of artificial intelligence improves security posture. When we don't identify or are exposed in the sandbox environment, AI is interesting for that.

It is easy to save time using the Sophos Central centralized dashboard. It's definitely easier because you're in one place with all the products. But when connecting to a public IP address for a firewall, for example, it's faster to access directly than going through Sophos Central. For files and endpoints, though, Central is easier and faster to use.

What is most valuable?

The feature we use in Sophos Central is very interesting to us. It is synchronized security. 

When the endpoint detects a user trying to use an app, it sends information to the firewall, and the firewall can create rules to temporarily stop or allow the network connection. It's very interesting.

What needs improvement?

There's an issue with Sophos France, where their policies differ from Sophos Global. For example, we're a customer in China. 

For years, I've tried contacting resellers in China or Sophos China to deploy firewalls there. It's impossible to do business with Sophos when they don't answer our questions. That's the situation. 

We simply can't have a proper conversation with Sophos China. They seem uninterested in international exchange.

Pushing global rules and policies to all devices from Central isn't easy. You can do it for all endpoints, which is fine. But you can't do the same with firewalls. 

Firewall management with Central is very limited. You can connect one firewall to another and tell it, "I want one policy for all my customer's firewalls," but that's not possible. For a customer with multiple firewalls, you can't say, "This works for France, Great Britain, Canada," and push it. It's not possible.

For how long have I used the solution?

I have been using it for ten years. 

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. 

We have small and medium-level businesses as our customers. 

How are customer service and support?

The customer service and support used to be good. Right now, it is okay.  

In France, many technicians have lost jobs, and new ones are coming, but they are not knowledgeable.  There's a problem of human interference in India. We need English support to solve product issues.

Worldwide support is needed because French support doesn't understand. They say, "Okay, report to legal, stage two." It's not good. We have ten years' experience. We don't need to explain every time. We call support because we're important. We need a response. Not, "I'll take the question to another level." 

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

For all types of endpoints: Windows, macOS, Linux. We used Sophos Intercept X but recently made the decision to switch to ESET Endpoint Security, a European security solution.

ESET has more main functions than regular performance. We can do much more with it to match the PC, to match the OS. We can do a lot of customization with ESET.

We're planning to switch both our endpoint and firewall solutions.

How was the initial setup?

The initial setup is easy. After ten years of experience, I can do it in 15 minutes. 

What about the implementation team?

I deployed it myself. One person is enough for the deployment. 

However, maintenance is hard. It's hard because changing or replacing hardware is very difficult with Sophos due to license terms. This is especially true with High Availability firewalls, where you have one active and two on standby. Taking out the new firewall and making it work isn't straightforward. It requires a lot of maintenance to get the solution back in a good state.

What was our ROI?

It's very difficult for us to see an ROI because our customers don't see it as an investment. It's like insurance. They pay for good work, but for them, having no security issues isn't the main concern. 

Our customers don't have any IT personnel and they don't care about security.

Most of our clients don't want to be interested in security because it's too difficult for them.

What's my experience with pricing, setup cost, and licensing?

It is not cheap, it is expensive. The price is too much. 

Which other solutions did I evaluate?

I do currently use Sophos, and I was looking into potentially switching our customers to PFSense or OpenSense for endpoint protection. I wanted to research and understand if it would be a beneficial move.

What other advice do I have?

Overall, I would rate the solution a five out of ten. It is not easy to push global policies and support needs improvement.