External reviews are not included in the AWS star rating for the product.
As I am from a service-based company, my main use case for Sophos Central is that I am taking care of all of our security needs.
I use Sophos Central to block any website or application. For example, if I want to block WhatsApp, I simply call that specific application through Sophos Central.
I can manage Sophos firewall from Sophos Central, along with managing ZTNA, encryption, mobile MDM, and Sophos MDM.
The best feature of Sophos Central is that I can use all of the solutions from Sophos in a single pane of glass, which means I can manage all the services of Sophos from one console.
Having everything in one console makes my work easier because if I want to make a change on the firewall, I can simply go to the firewall management and make the changes. If I want to change anything related to Sophos wireless, I can directly change it from Sophos firewall without needing to access multiple consoles.
Sophos Central has positively impacted my organization because it allows us to utilize Sophos products in a single pane of glass, and with its synchronized security, it helps to protect our environment more effectively by isolating infected devices from the internet.
I think Sophos Central could be improved by offering an on-premises option because some users prefer to keep their data locally rather than in the cloud.
I think if there were a new licensing model for Linux endpoints, it would be very helpful for us.
I have been working in my current field for the last two years.
Sophos Central is stable.
Sophos Central's scalability is excellent because I can add any licenses at any time without needing to create a new console. For example, if I have 100 endpoints and need 20 more licenses, I can simply purchase them and continue to use them within the same console.
The customer support for Sophos Central is very good. If I call support at any time, they will assign a new engineer according to SLA immediately or within one to three hours.
I previously used Trend Micro before switching to Sophos Central because Trend Micro did not integrate with the console like Sophos Central does.
The experience with pricing, setup cost, and licensing for Sophos Central has been very good. Additionally, there is no license required for Linux EDR machines, and if Sophos were to add Linux EDR licensing, it would be very helpful for my organization and others.
The data is already stored in Sophos cloud, specifically in Sophos database.
I have not seen a return on investment yet.
I evaluated CrowdStrike as well, but I found that CrowdStrike does not provide the same level of protection with site management and application control as Sophos Central does.
I would advise others to use Sophos Central because of its performance and customer support. It works in real-time, making it beneficial for many organizations. I can add that we can manage Sophos firewall from Sophos Central, along with managing ZTNA, encryption, mobile MDM, and Sophos MDM. My review rating for Sophos Central is 10.
I am still using Sophos Central for everything. I am a reseller of Sophos Central products.
For end-customer workstations, I use Sophos Central for antivirus through the central administration console and installation. I also import all of my firewalls into Sophos Central for remote management and those functions.
I do work with Intercept X technology.
Intercept X technology helps with my malware detection and response. If it detects malware, it blocks it and then it sends it through to Sophos Central, which then sends me an email notification that one of the workstations picked up an infection or encountered an issue.
Synchronization security capability contributes to threat identification in my company.
I assess the benefit of a single pane of glass interface positively.
On a couple of older machines, Intercept X does tend to slow a computer down significantly, but on new, modern Windows 11 machines, I have not detected this issue yet.
Intercept X tends to pick up a very common program, Hard Disk Sentinel, as malware, specifically the executable file. For the purpose of installation, I have to disable Intercept X from Sophos Central to complete the install. Once the install is done, I can re-enable it and everything works fine. It creates extra work to make something function, but that is all.
I have been dealing with the product for approximately six to eight years.
I give a stability score of ten.
I would give a scalability score of ten for the product.
If I interact with technical support, I would give them a score of ten as they are good.
Positive
I have worked with other products. For instance, Symantec from Broadcom was a nightmare because having to install a separate server module for the management of workstations is not centrally accessible. If something happens, I have to either use TeamViewer to connect to the server to see what is going on or use VPN or another method. The biggest advantage for me is that I can log in from anywhere and see what is going on on the central dashboard with my customer's networks.
I find the installation of Sophos Central easy.
My clients have it on-cloud.
The biggest return on investment is securing my customer's networks.
I have not come across something that is better when I compare Sophos Central with other products.
I have so many workstations and, as a reseller, I am not only working on one Sophos Central. I probably have about 35 to 40 different customers that are on Sophos Central. Each one is set up differently according to customer needs.
I would say Sophos Central is a good solution for all customers, from small to enterprise.
I have not integrated Sophos Central with any third-party applications, so I do not have experience with that functionality.
The machine learning features are enabled. We have picked up a false positive now and again, but then I report it to Sophos and they rectify the issue in upcoming release builds.
The biggest benefit in Sophos Central is the central functionality where I can have my Intercept X integrate the workstations, the servers, and the firewalls I import into Sophos Central. I always enable the RED functionality so that if a machine picks up an issue, it notifies the firewall immediately, and then the two combined rectify the issue if there are any threats or something picked up.
I would say Sophos Central is an affordable product.
They are using Sophos cloud instead of cloud providers like AWS, Azure, or GCP.
I buy the product directly from Sophos.
I am a Senior IT Consultant here in the company. My overall review rating for this product is ten.
The main use cases for Sophos Central involve monitoring my client, viewing the events, and seeing reports of the detections and events. I will probably integrate with an XDR application before the end of this year, and I will likely integrate Sophos Central with Cisco's Splunk for some projects from Cisco Splunk.
The best features of Sophos Central are that it is very friendly and manageable.
Sophos Central is very user-friendly and easy to manage. A good response from support makes it easy, and it is not a heavy client on my workstation. We have had no issues with other products; we never had an issue in three years and seven months with other products.
Regarding the Intercept X technology in Sophos Central, we have had no issues with that support.
I have read some information a few months ago about the machine learning features in Sophos Central, and I saw that they added an AI tool, AI feature in the Sophos Central console. However, I haven't used it too much.
Regarding the data lake feature in Sophos Central, I saw how I can query history from my workstation to do threat intelligence. At this moment, I would want to see improvements; in this case, I wouldn't want to see products that I don't have.
I don't have a Sophos firewall or many products that appear in the console, even though I don't have them enabled. This is the only thing I don't appreciate about Sophos Central. I see Sophos Switch, Sophos Firewall, and I would prefer that if I don't have that product, it doesn't appear or is hidden from the main menu unless I select it to add.
I have used Sophos Central for three years and seven months.
Sophos Central integrates effectively with other products.
In terms of support, I would rate the support for Sophos Central a nine out of ten.
Positive
Before Sophos Central, we had Trend Micro.
I have seen a return on investment with Sophos Central. We returned our investment within the first year.
My thoughts on the pricing or licensing with Sophos Central are that it is very good.
Currently, we are using Fortinet for firewall and Cisco Firepower, and we are implementing some products from Cisco at this time including Cisco Secure Access, Cisco Webex, Cisco Duo, and Meraki. We are now implementing about six products from security from Cisco.
I am extremely satisfied with Sophos Central. On a scale of one to ten, I rate Sophos Central a ten out of ten.
Sophos makes security for endpoints an easy solution. All our instances are safeguarded by Sophos Security product and it is easy to install and monitor. Does a good job with keeping up with safe guarding against latest threats to endpoints.
I use the solution in my company to manage client firewalls. It is also used to manage all the endpoints.
The solution's most valuable feature is the ease with which admins can monitor and troubleshoot issues related to any emails coming into our environment with malware or viruses. The malware and viruses get blocked with the antivirus endpoint functions offered by Sophos.
I am okay with the product. I don't need any more features in the solution since it is already too large of a system.
The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool.
Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.
I have been using Sophos Central since 2017. My company operates as a reseller of the product. My company has a partnership with Sophos.
It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.
There is no need to scale up the product since it is a robust tool.
My company works mostly with e-commerce businesses, retailers, and accounting professionals.
There is no limit if we want to increase the use of the product since all we need to do is just add desktops or new computers for each customer every time they acquire a new device.
The solution's technical support is good. I rate the technical support a ten out of ten.
Positive
My company has used only two products, GFI KerioControl and Sophos. We only use Sophos for the endpoints. If we talk about firewall products, there are two different computations in GFI KerioControl and Sophos Firewall. Both the tools are easy to maintain, but compared to Sophos Firewall, GFI KerioControl is much faster at setting up VPN clients and site-to-site VPNs. Both the tools are pretty good for protecting offices with site-to-site connectivity.
The product's initial setup phase is straightforward. If ten were the easiest, I would rate the setup phase as a ten on a scale of one to ten.
Once you have the endpoint software through Splashtop SOS on the client's desktop, install and download the program. In less than five minutes, it can be installed and protected.
Only one person is required to deploy the product through Splashtop SOS.
The product does not require maintenance since it is not an automatically managed process.
The solution is deployed using the cloud services offered by Sophos.
In terms of ROI, the tool pays off within a few months. The tool has big clients with good businesses that are maintained on the tool, so the firewalls are not that much for them.
There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates.
In terms of the product's integration capabilities with other security tools, I would say that they are centralized and easy to manage. You just click on the customer and launch that customer, and you will see everything from that customer, including all the endpoints and firewalls that are being monitored.
I don't know whether the product offers any AI features.
I am not really keen to find out if the product offers features like predictive analytics or automated responses.
As an admin, it will give you a feeling of ease since your endpoints are protected, meaning the real computers are protected from viruses and malware.
I rate the tool a ten out of ten.
