Calabrio ONE
CalabrioReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
59 reviews
from
External reviews are not included in the AWS star rating for the product.
Lots of capability for WFM but unreliable feautures
What do you like best about the product?
I like the multi-purpose use of teleopti. Employees can swap shift and make work requests.
What do you dislike about the product?
The app is not very intuitive or user friendly. Some features take a while to upload, like overtime and absence probability
What problems is the product solving and how is that benefiting you?
Teleopti has rid the use of multiple apps and is basically an all in one for WFM
Efficient scheduling service
What do you like best about the product?
I like that there is a variety of ways that I can view my calendar, so that I can make it most comfortable for my own use.
What do you dislike about the product?
I find that it is difficult and complicated to view other people's schedules and swap schedules with them.
What problems is the product solving and how is that benefiting you?
Teleopti WFM can be a little difficult to navigate at times and a little overly complicated. I do find the service incredibly useful and helpful though. Desktop notifications are inconsistent when they come through at times.
Recommendations to others considering the product:
I definitely find that Teleopti has been super helpful to me in viewing my schedule. I like that all the options you really need are at the top of the page visible for use. It is hard though when other basic things that you may need are a little harder to find.
Easy and convenient tool for scheduling
What do you like best about the product?
Real time adherence is the best feature the tool is being offered. You can easily monitor a person who adheres with their schedules. Schedules per individual and per team when updated using the backend tool matches accurately if viewed on the site.
What do you dislike about the product?
A little bit glitchy sometimes. There are discrepancies with the numbers of leaves. Unable to extract the person’s plotted off the phone activities to check the numbers of hours they are only on productive time.
What problems is the product solving and how is that benefiting you?
It provides real time adherence for easy monitoring per person.
Recommendations to others considering the product:
Always make sure to follow up to support to update your team alignment for a better view.
Great way to review quality on all calls!
What do you like best about the product?
The system is super easy to navigate through. You can set up notifications to be sent to you by IM or by Email so it makes it easy for you to keep track of calls.
What do you dislike about the product?
We’ve just recently switched to Calabria and it’s been a smooth transition. No problems here.
What problems is the product solving and how is that benefiting you?
It so much easier to organize your recordings!
Recommendations to others considering the product:
Great way to manage a large call centers recordings for Quality purposes.
Not Recommended
What do you like best about the product?
Calabro One allows you to color code the different schedule items.
What do you dislike about the product?
The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our WFM tool in the past few weeks than we had in over 3 years with our previous WFM tool. Likewise, some of the features that are present do not work as intended. We have had multiple bug reports opened with Calabrio, some would be considered major enough that we can't believe they wouldn't already have an open ticket from their other clients. We have learned sometimes they do, but they keep all the tickets separate. If they fix something in their cloud for one user, they don't necessarily share that for the other users.
What problems is the product solving and how is that benefiting you?
We allow agents to report their absences directly from the tool now as opposed to requiring they contact a supervisor, who may be absent that day as well.
Recommendations to others considering the product:
I would recommend you continue looking for another WFM tool. Calabrio has done a great job of promising more than it delivers.
CalabrioOne Review
What do you like best about the product?
I love love love Calabrio, what i like best is the fact that i can log in and get all of my break times with just one click. Not only for the day but also for the whole entire week.
What do you dislike about the product?
I would like it if Calabrio was able to send out an notifications when your assigned break was about to take place. Other than that the website is very helpful.
What problems is the product solving and how is that benefiting you?
Calabrio impacts my work everyday i come in, its somes up my time schedule for the week and gives me an estimation or time of which i should attend my specified break. This is a huge benefit because we dont have to actually ask someone like a supervisor about break times.
Easy to use
What do you like best about the product?
The best thing about Teleopti is that it integrates into your computer to allow notifications to be sent. That way if I am distracted and need to go to break I am reminded.
What do you dislike about the product?
One hiccup I've noticed is that sometimes the widget that shows your schedule isn't updated as quickly as the web page therefore sometimes I don't see my mot current schedule.
What problems is the product solving and how is that benefiting you?
Teleopti provides an app that makes communicating things with our company easier. Call outs and late entry are easy to report. I can access it at all times using the app on my phone. Which is EXTREMELY helpful.
Calabrio listens to their customers
What do you like best about the product?
Calabrio listens to their clients and what they want. They take their customers wants into consideration and will make upgrades to match what is being asked for. The software is also easy to use. I was able to learn the WFM software very quickly.
What do you dislike about the product?
If a clients configuration is different then what you are used to working worth please say so.
What problems is the product solving and how is that benefiting you?
Deploying a WFM solution into other areas of the business for better staffing.
Recommendations to others considering the product:
Ask to talk with other Calabrio clients to hear from them how great the product is.
Easy to use
What do you like best about the product?
I like having all of Calabrio 1 tools in a single interface. I do not have to open multiple web pages or applications to manage any of the tools for my operation.
What do you dislike about the product?
The back office/configuration interface is not as intuitive as I would like It is not as straightforward for those that may not be a power user if the software.
What problems is the product solving and how is that benefiting you?
We began using Calabrio to help manage our workforce. The Calabrio team assisted in helping us configure the tool to suit our needs and helped us find ways to better optimize the workforce by identifying gaps and other areas where we had an overage of resources.
Recommendations to others considering the product:
Calabrio One is the complete contact center solution to help manage your center daily.
Exceptional Product and Support for the Price
What do you like best about the product?
I greatly enjoy the product as a whole, it is everything my organization needs. The support and community behind the product is top of the line as well.
What do you dislike about the product?
Absolutely nothing. I have not found one feature I did not like.
What problems is the product solving and how is that benefiting you?
Calabrio ONE is an exceptional Workforce Management solution that helps to make sure my organization is on top of staffing and hiring needs to be able to handle forecasted volumes.
Recommendations to others considering the product:
Make sure you work with the technicians so that it is setup exactly how you want it. Also, join the community and keep up with the discussions as Calabrio implements features straight from it's users recommendations so if there is something that you want to see, let them know as many others that use the system may want to see that as well!
showing 1 - 10