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Reviews from AWS customer

56 AWS reviews

External reviews

1,118 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer2708229

Support for managed services has optimized operations and strengthened security compliance

  • May 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our main use cases for using Red Hat Enterprise Linux (RHEL) revolve around building managed services, as all of our Linux workload runs on Red Hat, and there isn't a different Linux distribution in our company. For most customers, it really depends, as we handle all kinds of business applications basically.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps us solve pain points by allowing us to offer support for our managed services, including very high service-level agreements in terms of availability and everything around CVEs, which is also what most of our customers are interested in. The features of Red Hat Enterprise Linux (RHEL) will benefit our company by addressing certain customer use cases we haven't explored yet, particularly with functionality rollbacks and making patch management a bit easier. As we are moving a lot to cloud-native technology, having a similar approach for our Linux operating system as we have for cloud resource orchestration containers is very useful, especially since the German market is a bit slower than the US market.

To manage our Red Hat Enterprise Linux (RHEL) systems regarding provisioning and patching, we use Ansible and also Red Hat Satellite as we are a Red Hat partner, and we are very satisfied with that management experience.

I am really excited about the new Red Hat Enterprise Linux (RHEL) 10 and the Image Builder, which are the features I most appreciate and am definitely going to check out.

We consider security requirements a top priority due to the highly regulated nature of the German market and the sectors we work with, including automotive and financial institutes, so it really depends on the customers, however, having a secure operating system is crucial.

Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy by allowing us to deploy virtual machines in both clouds without really feeling the difference between a private or public cloud.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is pretty good and we use it heavily. We also contribute to it by raising issues so that they may be solved and verified.

What needs improvement?

Red Hat Enterprise Linux (RHEL) could be improved slightly even though the new RHEL 10 just came out and there are many helpful features in it. For instance, while Image Builder is good, improving the image mode could be beneficial, although it might have already been improved in RHEL 10. 

Additionally, for using third-party software, such as security scanners or patch management systems not from the Red Hat family such as Azure Patch Management, sometimes there could be improvements regarding support, as it can take a year or one and a half years to receive support for certain RHEL major versions, so partnerships on the Red Hat side and collaborations with Microsoft would help.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) internally for our managed services functions and for our customers since it became available. We are a partner of Red Hat where we do consultancy and resell RHEL and Red Hat Ansible, making the answer to this question complicated since we have been using it for about five and a half years.

What do I think about the stability of the solution?

The stability and reliability of Red Hat Enterprise Linux (RHEL) are very good.

What do I think about the scalability of the solution?

Regarding scalability, Red Hat Enterprise Linux (RHEL) scales very well for our company needs.

How are customer service and support?

Customer service and technical support for Red Hat Enterprise Linux (RHEL) are very good, as we are a platinum partner with some benefits. That said, even the regular customer support is most of the time very sufficient.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use another solution before Red Hat Enterprise Linux (RHEL) in my company.

How was the initial setup?

My overall experience when deploying Red Hat Enterprise Linux (RHEL) is simple.

We deploy RHEL in both the cloud and on-premise, utilizing a hybrid cloud strategy.Security requirements are definitely a consideration when choosing Red Hat Enterprise Linux (RHEL).

I have been involved in upgrades or migrations of Red Hat Enterprise Linux (RHEL), especially during the significant shift from RHEL 7 to 8, which included many upgrades and migrations.

We have many customer projects where customers use us as consultants to migrate from other Linux distributions.

For the Red Hat internal migrations, we use the tool 'convert2rhel' all the time.

What was our ROI?

The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is stability, which benefits both us and our customers, since we do not have to use as many human resources to administer those machines.

What's my experience with pricing, setup cost, and licensing?

I don't have too much to complain about pricing, setup costs, and licensing since we handle everything via a distributor in Germany and we work closely with them on Red Hat Enterprise Linux (RHEL).

Which other solutions did I evaluate?

I did not consider another solution while using Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten. To make it a ten, improving the ecosystem with more support from third-party software would help.

Which deployment model are you using for this solution?

Hybrid Cloud


    Tim P.

Review Red Hat Enterprise Linux

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
Secure, meets compliance, works in enterprise environments
What do you dislike about the product?
quite a steep learning curve for beginners
What problems is the product solving and how is that benefiting you?
Meets security compliance issues and is quick and easy to deploy virtually in the cloud


    Hospital & Health Care

We use RHEL systems

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
Stability, and performance. Patching is fairly easy
What do you dislike about the product?
complex at first, but once up to speed with sys admin work, they are very reliable
What problems is the product solving and how is that benefiting you?
Reliable server OS


    Einar Wågan

Significantly improves maintainability and provides enterprise-ready stability

  • May 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) now are mostly traditional workflows, web applications, and web servers.

How has it helped my organization?

Red Hat Enterprise Linux (RHEL) has benefited my company by offering great features such as Satellite and all the enterprise features that provide us value, which enables stability and maintainability.

What is most valuable?

Red Hat Enterprise Linux (RHEL) has helped me solve pain points by providing significant maintainability compared to other Linux distros.

It is very stable and enterprise-ready, giving me substantial stability and manageability. 

Red Hat Enterprise Linux (RHEL) has helped mitigate downtime and lower risk significantly.

With Satellite and everything else, we can effectively control which patches go to specific servers and reduce risk with different CVEs and insights, providing us with substantial control.

We manage our Red Hat Enterprise Linux (RHEL) systems using Satellite, which works really effectively, and we also use Ansible Automation Platform.

My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features shows many cool features in the new version. From what I have used in 8 and 9, there are good features such as built-in firewalls.

What needs improvement?

Although SELinux is complex as it does a lot. I cannot fully understand it, so that could be simplified. The only thing that I really have difficulty with is SELinux, so perhaps there is room to make it more accessible.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for approximately ten years.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) has been able to scale to the growing needs of my company. We are not a huge company, so it works effectively.

How are customer service and support?

The customer service and technical support for Red Hat Enterprise Linux (RHEL) is pretty good. We have used them extensively and they work effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before choosing Red Hat Enterprise Linux (RHEL), we were using legacy systems running on AIX, but all new implementations are now on RHEL. The main difference between AIX and RHEL is the support from third-party applications. When installing third-party applications, there is always support for RHEL and almost never support for AIX.

How was the initial setup?

I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as really easy. It is similar to other systems, and I am really excited to explore Red Hat Enterprise Linux (RHEL) 10 and try Image Builder.

What was our ROI?

The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the manageability we receive, with numerous features in the packages that free up substantial time from the operations side of things.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL) are within normal operating system pricing ranges.

Which other solutions did I evaluate?

While using Red Hat Enterprise Linux (RHEL), I did consider other solutions. There are always many other options, such as another RHEL distribution, but RHEL is the only one that has extensive support for numerous other systems.

What other advice do I have?

We have not fully implemented Ansible Automation Platform yet, but we are starting to integrate it and we really appreciate it. 

I would rate Red Hat Enterprise Linux (RHEL) from one to ten overall as probably a nine.

Which deployment model are you using for this solution?

On-premises


    Edward L.

redhat

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use, harden environment and customer support
What do you dislike about the product?
sometimes the yum update breaks due to the different rpm packages. Makes it hard to resolve at time.
What problems is the product solving and how is that benefiting you?
hardening of the environment


    Raj K.

Its Stable and very easy to work with it

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
customer support is very good and always very helpful
What do you dislike about the product?
North America support team is very problem some
What problems is the product solving and how is that benefiting you?
our IT uses completely Linux OS


    Marcel L.

Convenient UNIX for testing

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
Comes with tools like cockpit and firewall
What do you dislike about the product?
Having to patch security errata from time to time becomes annoying
What problems is the product solving and how is that benefiting you?
We use RHEL for testing our software


    Government Administration

RHEL provides a comprehensive set of software with excellent performance and world-class support.

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
Red Hat support is by far one of the greatest strengths of RHEL.
What do you dislike about the product?
Some tools I frequently use have been deprecated in recent RHEL releases.
What problems is the product solving and how is that benefiting you?
End-user systems and servers are simple to deploy and manage. The benefit of this is more time spent on higher priority issues.


    reviewer2708205

Built-in security features streamline compliance and vulnerability management

  • May 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux (RHEL) as the operating system on our systems. Everything is built on it.

What is most valuable?

Red Hat Enterprise Linux (RHEL) helps us solve pain points. It keeps us easily compliant from my perspective with security compliance and streamlines everything in a multi-system environment.

The OpenSCAP vulnerability scanner is what I appreciate most about RHEL. We benefit from that tool specifically due to the fact that RHEL is under the recommended operating system mandate. Through that, they have their security requirements, and RHEL's OpenSCAP vulnerability scanner is a really good automatic scanner to scan for cybersecurity vulnerabilities in our system. The way it produces reports is really nice and it's better than the old vulnerability scanner that our system used.

My assessment of RHEL's built-in security features for simplifying risk reduction and maintaining compliance centers around OpenSCAP. It's better than any other tool I've seen. I've seen two or three other ones. It is really streamlined and nice. It feels professional when using the product.

When it comes to managing our Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, our software team handles it efficiently. We maintain a close connection with our Red Hat account managers and representatives who are extremely helpful with any Linux or Red Hat level issues.

RHEL and the Linux architecture system are easier to work with for our program maintenance and updates. Given our 30-year-old product, making current updates would be almost impossible on Solaris. The maintenance and updates for today's requirements can really only be executed with a Linux architecture, making it essential for our operations.

What needs improvement?

One of our current issues is that Red Hat Enterprise Linux (RHEL) 10 discontinued support for X11 and started support for Wayland. All of our machines run on X11 window manager, which creates a huge issue in our transition. Red Hat is working with us on this matter.

There's a high barrier to entry for getting into Ansible and automating things on a system level from my perspective. When we tried it last week, we found it challenging to automate things using Ansible.

For how long have I used the solution?

I have been at my company for two years now. The entire time has been heavily involved with using Red Hat Enterprise Linux (RHEL).

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) has been able to scale to meet the needs of my company and its growth. I credit that to the Linux architecture that can scale to our requirements. We have a unique configuration. That said, my company primarily runs on Linux, and it has scaled very effectively.

How are customer service and support?

The customer service is amazing. The accessibility of the support team and their responsiveness is consistently impressive. 

I would rate the customer service and technical support as nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were previously on Solaris before switching our in-house systems to Red Hat Enterprise Linux (RHEL) 7. We actually skipped RHEL 8 and are transitioning from RHEL 7 to RHEL 9. We are not yet on RHEL 10.

How was the initial setup?

We have had issues with deploying Red Hat Enterprise Linux. I'm actually really focused in on one of our current issues where Red Hat Enterprise Linux 10 discontinued support for X11. All of our machines run on X11 Window Manager. And that's a huge issue that we're transitioning. It totally breaks everything we have, and we're working with Red Hat to figure that out. It's nice they're working with us. Yeah. However, it is a big problem during our transition.

What was our ROI?

Regarding the security features and vulnerability scanner with Red Hat Enterprise Linux (RHEL), we have not yet seen a return on investment as we haven't proposed it to the organization. We are currently working on scanning and fixing vulnerabilities. We are confident the the organization will be pleased with our improved compliance using the RHEL scanner, which should lead to a return on investment.

What's my experience with pricing, setup cost, and licensing?

I don't have much insight into the pricing, setup costs, and licensing. I know we are licensed and have maintained a good relationship with our account manager.

Which other solutions did I evaluate?

While using Red Hat Enterprise Linux (RHEL) as our operating system, we do consider other solutions for specific features. We have alternatives available for various tools, however, we prefer to default to Red Hat since it's the organization-wide preferred operating system. In the past two years, we have been increasingly transitioning to RHEL tools.

What other advice do I have?

On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a nine.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Lloyd F.

Review of RHEL

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
User friendly, easy to learn. and always looking to advance technologies
What do you dislike about the product?
Compatibility with some windows features but not a big deal.
What problems is the product solving and how is that benefiting you?
Benefits from patching, server deployments, and resolving the space issue within our industry