My main use case for Red Hat Enterprise Linux (RHEL) is hosting applications.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.8
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Very reliable product
What do you like best about the product?
It is easy to pick up, has great support, and is very stable.
What do you dislike about the product?
The downside is the cost for it. It would be better if it was cheaper.
What problems is the product solving and how is that benefiting you?
Our applications are built on RHEL for its stability, and so we run it on our production servers that run the applications.
Works out of the box.
What do you like best about the product?
The most helpful thing about RHEL is the ease of use and installation, as well as knowing that everything has been carefully packed to work together.
What do you dislike about the product?
There isn't too much to dislike about RHEL.
What problems is the product solving and how is that benefiting you?
It is providing us with a stable and up to date platform.
Empowers collaboration through streamlined integration and extensive documentation
What is our primary use case?
How has it helped my organization?
My company benefits from using Red Hat Enterprise Linux (RHEL) by having more secure workstations and inviting more beginner users.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the new Boot C that's coming out. That's been pretty interesting.
RHEL helps me solve the pain point of feeling disconnected from the community. I've been feeling more involved and considered. Previously, a lot of documentation was for connected instances, and I work for an air-gapped network. Now I appreciate seeing that the documentation actually has disconnected settings. It's neat to be included in there.
I appreciate the documentation. The knowledge bases are pretty good. Usually, when I have an issue and find a Red Hat knowledge base, it addresses the issue.
Red Hat Enterprise Linux (RHEL)'s built-in security features are really well designed for simplifying risk reduction and maintaining compliance. I see many new technologies coming out are geared toward security or enhancing security. It's neat that it's continuing to evolve.
My upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) involve leaning on our unclassified environment before we can upgrade, as I'm in a disconnected network. As soon as we're able to, I'm trying to upgrade as often as we can. It's because I want to utilize all the new tools coming out in 9.6 and now 10. We just got to RHEL 8, and I'm already ready to leap RHEL 8 to get the newest features.
What needs improvement?
Improving Red Hat Enterprise Linux (RHEL) can be tough, however, a significant area is collaboration tools. We have many Windows users that use Outlook and Skype or Teams to collaborate on our network. They want Linux desktops due to the fact that they want to use containers. Their biggest complaint is, 'I need two workstations to do my container work and one to collaborate.' If somehow RHEL can start introducing or collaborating with Teams and Outlook so their users can work with their Windows peers, that would be great. But I don't think that's available yet.
Regarding pricing, setup costs, and licensing, there needs to be more of an education piece to it. For instance, when purchasing 10 or 100 node licenses, they could suggest, 'We also offer this 1,000 node license instead, and it'll save you specific amounts.' Just more education on their offerings would be helpful, because usually, we're coming out with the requirements, and then they just provide it to us. They could inform us about saving by bundling it differently or using alternative approaches.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) since 2012, which is 13 years now.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) have been pretty good. We haven't had any issues, major crashes, or anything similar.
What do I think about the scalability of the solution?
The scalability of the Red Hat Enterprise Linux (RHEL) platform has been able to meet my company needs for servers. The workstations are a little difficult, but overall it meets our requirements.
How are customer service and support?
Regarding customer service and technical support of Red Hat Enterprise Linux (RHEL), I really enjoy it.
With many other vendors, I have problems with support and back and forth, getting escalated, routed all over the place. Usually, when a case gets assigned to someone from Red Hat, it's handled in a timely fashion, and it's precise. There's no guessing or reading from scripts. It's direct to the point.
I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) an eight and a half to nine. The only reason for not giving a perfect score is that there could be more knowledge base articles or documents. There's not always a Red Hat instance for what I'm looking for, however, when there is one, it's always accurate.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before implementing Red Hat Enterprise Linux (RHEL), I used CentOS and Fedora. The main difference between Red Hat Enterprise Linux (RHEL) and those prior solutions is the support.
How was the initial setup?
I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as pretty simple and straightforward. The GUI is really interactive, and it's really easy to build from scratch.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL), from a technical point of view, is that it reduces man-hours.
With Ansible, it definitely reduces man-hours in patching or being able to configure or manage systems across the country with hundreds of systems. The approximate reduction of man-hours that RHEL provides is in the hundreds. I couldn't imagine administering a couple of hundred servers one by one.
We have to implement quarterly security checks and remediations that come out in bunches of 30 at a time. Having to do that on each box would take forever. I could probably only do four or five a day with our few hundred servers.
Which other solutions did I evaluate?
We did not consider any other solutions while using RHEL.
What other advice do I have?
I have been involved in migrations or upgrades of RHEL, and I just completed a leap upgrade from RHEL 7 to RHEL 8. We manage our Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching by using templates from VMware to deploy our RHEL boxes, and for patching, we use Red Hat Satellite to provide the patches. We also use Ansible platform to run the plays, to kick off the updates and the reboots.
I rate Red Hat Enterprise Linux (RHEL) a ten out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
RHEL: The Best Multitool
What do you like best about the product?
What I like best about RHEL 8 is its stability and enterprise-grade performance. It offers consistent security updates, system-wide cryptographic policies, and powerful tools like Cockpit, System Roles, and Podman. These features streamline administration, enhance automation, and support modern workloads efficiently.
What do you dislike about the product?
What I dislike about RHEL 8 is the complexity of subscription management and entitlements, which can be frustrating during initial setup. Additionally, certain packages are locked behind specific repositories, requiring additional configuration. The learning curve for beginners can also be steep.
What problems is the product solving and how is that benefiting you?
RHEL makes my job easier by giving me a stable, secure system I can count on. It handles updates, security, and compliance stuff smoothly, so I can focus more on automation and less on fixing random issues all the time.
Supports long-term security and stability with seamless scaling
What is our primary use case?
Our main use cases for Red Hat Enterprise Linux (RHEL) are for our centralized O&M platform, while on the edge we use CoreOS.
How has it helped my organization?
My company benefits from RHEL features by avoiding drifts in our solution. If it gets out of engineering, we don't exactly know if the solution is going to drift if someone implemented manual configuration.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps me solve pain points such as security, upgrades, patching, and all that is related to long-term support.
The feature I appreciate the most in the newest version is the image mode and the upgrade in an immutable way.
Security requirements are a consideration when choosing Red Hat Enterprise Linux (RHEL). It's the platform that really allows for longer-term support in terms of security patches, which is also one of the requirements from our customers; this is why we are on Red Hat Enterprise Linux (RHEL) for those services.
When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, I start from zero. We provide a golden image scenario, and we install based on that golden image while customizing the product through our software itself, providing new bundles and everything around there. Patching is very similar; we provide additional packages and everything around the upgrades, and I'm looking forward to the image mode so that we can provide steps and immutable AB upgrades.
What needs improvement?
They should try to converge all the different product lines, in both Red Hat Enterprise Linux (RHEL) and CoreOS and OCP based on CoreOS, to get to a single point where it would be easier to move from one to the other.
Sometimes we build products for one specific application or product, and it would be beneficial to move to CoreOS due to further requirements, however, it's not always straightforward. All the different teams working on the different Red Hat products are pretty much self-contained, which is understandable, but if there were more of a common baseline, it would be much easier to consider moving from one license to another, from one product to another.
For how long have I used the solution?
In the company, I've been using Red Hat Enterprise Linux (RHEL) directly for three years. Before then, we have been partners and have also been using CentOS and Fedora for a longer time, approximately ten years.
What do I think about the stability of the solution?
The stability and reliability of the platform are top class.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales pretty transparently with the growing needs of my company. It scales effectively when we need to add additional resources or knowledge, and it's straightforward for people to gain those and for our structure to implement even more servers around these others. Both technically and knowledge-wise, Red Hat Enterprise Linux (RHEL) scales effectively.
How are customer service and support?
The customer service and technical support are excellent, especially through the partner program. It's easier to get support over specific issues, and I have noticed when we had bigger issues that could have prevented market problems, there was a good escalation path towards the right people to get answers.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have considered other solutions rather than Red Hat Enterprise Linux (RHEL).
When we were considering getting out of CentOS, we were evaluating everything, including other open solutions such as Rocky, as cutting-edge solutions such as Fedora.
I personally pushed for Red Hat Enterprise Linux (RHEL) since it was the best solution for us at that specific moment. I understand there are other solutions such as SUSE and Ubuntu that are all in the same market, however, with different approaches. I prefer the Red Hat Enterprise Linux (RHEL) approach.
How was the initial setup?
The deployment is generally very easy.
What was our ROI?
The biggest return on investment while using Red Hat Enterprise Linux (RHEL) from my technical point of view is the continuous patching and security fixes that are constantly being added and the support around it. If we are having an issue, we can directly reach the right people for support.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) as a product today at a solid eight out of ten, considering improvements already in place for the roadmap. With the features coming in RHEL 10, I could provide it an overall nine out of ten.
Which deployment model are you using for this solution?
On-premises
World class support combined with best in class open source
What do you like best about the product?
Ease of use, stability and its Developer portal allowing anyone to try RHEL.
What do you dislike about the product?
Some KB's are locked down to customers. It would be useful it all can access this.
What problems is the product solving and how is that benefiting you?
Ability to maintain the environment better and support
feels like being supported on opensource/Linux world
What do you like best about the product?
good systematic online documentation simple to follow
What do you dislike about the product?
somewhat messy upgrade from RH6 to RH7 hopefully history
What problems is the product solving and how is that benefiting you?
compliance needs, regular security checks
Solid OS RHEL
What do you like best about the product?
Stability on power of Linux with enterprise support.
What do you dislike about the product?
Nothing to be disliked about Red Hat Enterprise Linux.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux provides best in class Linux operating system.
Provide secure and easy to configure environment for software development
What do you like best about the product?
I like RHEL for the flexibility that it provides with using other open source tools. It also provides great security using SELinux contexts and firewall configurations.
What do you dislike about the product?
It may not be friendly for first time users. There is a lot of configurations that are handled through command line and knowing the file system structure.
What problems is the product solving and how is that benefiting you?
RHEL is providing the base operating system needed for running our applications. We are able to secure the system with firewalld policies, SELinux contexts. The capability of running as read only on the file system adds another extra layer to security to prevent malicious changes to configuration files.
Great Experience with RHEL
What do you like best about the product?
Gives me a common OS that I can use for any of my needs
What do you dislike about the product?
It was initially difficult to get used to but now it is my preferred OS
What problems is the product solving and how is that benefiting you?
It allows me to make a specialized OS that only has what it needs to work.
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