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Great tool for insights and reporting
What do you like best about the product?
The way it helps us track the usage of our customers and we can filter on the basis of dates plus the reports and dashboards help in data driven decision making
What do you dislike about the product?
None - it’s awesome. I’d recommend to all IT companies
What problems is the product solving and how is that benefiting you?
Basically we need to track data of our customers and share their journeys with us- it gives all types of widgets like concurrency trends, max queue timeout which are beneficial
Reliable log monitoring and troubleshooting tool for quick deep dives
What do you like best about the product?
Sumo Logic makes it very straightforward to search through large volumes of logs when investigating issues. I like how flexible the query language is — it lets me filter down exactly what I need, correlate events, and quickly pinpoint root causes across multiple services. The real-time dashboards and saved searches also save a lot of time for recurring monitoring tasks. Overall, it’s very responsive even with high data volumes.
What do you dislike about the product?
Sometimes the learning curve for writing more advanced queries or joins can be steep for new team members. Also, when queries are very complex, they can take a bit longer to execute. A bit more guidance or templates for common troubleshooting use cases would be helpful.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps us quickly analyze large volumes of application and system logs to investigate issues and identify root causes faster. This reduces debugging time, improves incident response, and makes it easier to catch patterns that might impact reliability. It’s a big time saver for both proactive monitoring and reactive troubleshooting.
we are using it in our cyber security project and it is very easy to use
What do you like best about the product?
It is the best platform to integrate tools and is very easy to use.
What do you dislike about the product?
don't have any negative expirace on this platform
What problems is the product solving and how is that benefiting you?
we got the event details clearly and its very manageable
Sumo Logic is a Fantastic Tool
What do you like best about the product?
I use Sumo Logic on a every day basis to debug the Call flow. Sumo Logic Log search is a fantastic tool that provides good log search mechanisam. Sumo Logic rich in tools helps to quickly debug the voice call flow with its clear log details.
Traces are very clear in Sumo Logic helps to find what we required.
Metrics are also very helpful.
Traces are very clear in Sumo Logic helps to find what we required.
Metrics are also very helpful.
What do you dislike about the product?
Everything is fantastic. No issues in Sumo Logic.
What problems is the product solving and how is that benefiting you?
Sumo Logic helps me to quickly understand the voice call flow and find the issue in the flow. It helps to debug the issue quickly.
We use Sumologic at operation Brazilian SOC. Good plataform !
What do you like best about the product?
User experiencie is good , we see datas easy.
What do you dislike about the product?
The new interface not good ! But this happened.
What problems is the product solving and how is that benefiting you?
This is our central platform operation, easy visitations our datas.
Great experience for finding logs in SumoLogic
What do you like best about the product?
It's really helpful for us in finding related logs from a pile of everything
What do you dislike about the product?
I didn't find anything bad to be disliking
What problems is the product solving and how is that benefiting you?
As I mentioned previously it helps us to analyse logs from various client environments and that helps to easily debug issues
Real Time Monitoring and alerting for Mulesoft
What do you like best about the product?
We are using the on-prem Mulesoft as our integration platform. We have more than 200+ applications with millions of messages on a daily basis. We have integrated with Sumologic for log monitoring and real time alerts. We are able to setup alerting using the out of the box and also setup dashboards.
What do you dislike about the product?
Sometimes we have seen the log entries are getting duplicated and also the time stamps are mismatched with the source entries.
What problems is the product solving and how is that benefiting you?
We are using the on-prem Mulesoft as our integration platform. We have more than 200+ applications with millions of messages on a daily basis. We have integrated with Sumologic for log monitoring and real time alerts
My Three-Year Experience with Sumo Logic: Streamlining Log Management and Issue Resolution
What do you like best about the product?
I have been using Sumo Logic for the past three years, and in my experience, it has been highly effective in addressing issues across multiple environments. One of the main features I find impressive is its quick response time. For example, when we need to retrieve application logs from a server or container orchestration, we typically have to log into the container or server, locate the file path, and search for the relevant logs. However, with Sumo Logic, you can simply enter the error keyword or host details along with the error information and specify the time frame, and you’ll get all the relevant logs from the container within seconds. This is why I highly recommend Sumo Logic to others. Additionally, I’ve used the recently added Copilot feature, and my overall user experience has been excellent. I encourage Sumo Logic to continue integrating new features, such as enhanced error detection, i hope the customer support top be good at all.
What do you dislike about the product?
From a user's perspective, I believe Sumo Logic could improve its UI experience, as the current interface feels outdated and resembles an older application. In my personal experience, a more colorful and modern UI would attract more users and make the platform more enjoyable to use. While the features are excellent, the pricing could be a concern. Users often evaluate whether the cost is justified by the value provided, so ensuring a balance between price and functionality is key. A great customer experience can lead to higher satisfaction and attract more customers. Additionally, I suggest enhancing the onboarding process with more intuitive tutorials or guided workflows to help new users get started quickly. Another improvement could be faster load times for dashboards
What problems is the product solving and how is that benefiting you?
Over the past three years, I have been using the Sumo Logic application, which has significantly helped resolve numerous P1 issues, incidents, and other infrastructure and application problems. Sumo Logic has been particularly valuable in addressing customer-related issues that need to be fixed within SLA timeframes. In such cases, it is highly effective for identifying the issue, determining the root cause, and providing detailed insights. Based on my experience with production-related queries, Sumo Logic is extremely beneficial. We have integrated it with AWS, which simplifies log ingestion for our applications and enhances efficiency. Additionally, Sumo Logic’s custom query flexibility allows me to use regex-based field parsing and the query builder to extract specific data, such as error codes, enabling precise and efficient troubleshooting.
Great tool to monitor and analyze logs
What do you like best about the product?
Very easy to use and many different tools to navigate it easily
What do you dislike about the product?
You can get lost on all the different options it has
What problems is the product solving and how is that benefiting you?
Helps us monitor our apps
Quality Product, Premium Price, Excellent Support
What do you like best about the product?
The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, which is complemented by the analytic abilities the platform has to offer.
I also feel it is important to state that the level of support and dedication to your account is spectacular. Sumo make the relationship feel like a partnership.
Sumo Logic has integrated seamlessly into our tech stack, and is used every second of the day. Implementation is simple and well supported, it would be hard to replace.
I also feel it is important to state that the level of support and dedication to your account is spectacular. Sumo make the relationship feel like a partnership.
Sumo Logic has integrated seamlessly into our tech stack, and is used every second of the day. Implementation is simple and well supported, it would be hard to replace.
What do you dislike about the product?
The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to learn.
What problems is the product solving and how is that benefiting you?
Sumo is helping us identify incidents and accurately log our production servers.
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