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Zapier

Zapier

Reviews from AWS customer

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External reviews

1,749 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Peter N.

'Better Than Nothing'

  • September 06, 2019
  • Review provided by G2

What do you like best about the product?
It makes integrations between tools easy. That's literally its value proposition.
What do you dislike about the product?
The problem is, tool integration is complex depending on form, ownership, ability to write, normalization of data ingestion, etc. For example, with Pardot, it's limited in what it can do, it can only write and not reference, and you have to create custom fields which then means you have to map those custom fields to default fields which costs time, money, and more room for error.
What problems is the product solving and how is that benefiting you?
The ability to connect tools that don't have built-in integrations. It's better than nothing, but being better than nothing doesn't mean you're good.


    Publishing

saves a lot of time

  • September 05, 2019
  • Review provided by G2

What do you like best about the product?
I like that there are things I can have automated so I dont have to spend time or attention on them
What do you dislike about the product?
The filters are a little hard to figure out
What problems is the product solving and how is that benefiting you?
Automatically updating my email subscriber info
Recommendations to others considering the product:
Great time saver


    Marketing and Advertising

Great way to connect apps

  • September 03, 2019
  • Review provided by G2

What do you like best about the product?
We love Zapier for connecting applications that otherwise wouldn't be able to integrate. It's simple to set up and get going, and has a nice interface. It requires no coding and a limited technical skillset, which makes it easy for a variety of team members to use.
What do you dislike about the product?
Troubleshooting, Zaps, however, can be complicated. It can sometimes take a large chunk of time to figure out why information isn't pulling through how you want it to. I wish that Zapier provided more documentation for their Zaps. I also wished that they had a way to contact them more quickly, like a chat option, so we didn't have to wait so long for a response from customer support.
What problems is the product solving and how is that benefiting you?
We use Zapier as part of our marketing automation. Sometimes it's to connect applications such as LinkedIn and Google Sheets. It makes it easier to synthesize lead data and put it in a cleaner, exportable table. Other times it's just a great way to get information from one platform to another, such as from a WordPress contact plugin to Salesforce.
Recommendations to others considering the product:
Check on how much information is available for the apps you want to use, if they're in beta, etc.


    William P.

Zapier gives us more software actions to help reduce steps in our workflow

  • September 02, 2019
  • Review provided by G2

What do you like best about the product?
I like the click-and-play nature of Zapier. There aren't many programming requirements or the need to make complex configurations to enable certain actions to work with other software. We can just activate certain actions so that various software works better with each other. For those that need it, there is also the possibility of adding more advanced actions with custom settings. I feel that we can use lots more software without having to manually transfer data as much.
What do you dislike about the product?
I would maybe like to see more advanced actions. Many of the software actions we use are just software publishing data on other software. That can be helpful and all, but if there were more controls that can be executed on a different platform, then I think the value of Zapier would be much greater.
What problems is the product solving and how is that benefiting you?
Zapier has been a cost-effective way to improve the capabilities of a host of software that we use on a regular basis. Using Zapier to add basic actions isn't complicated and allows users with very limited technology experience to be able to use Zapier and manage different actions. We have been able to minimize the repetitive software tasks that often are needed when managing data between multiple software platforms.
Recommendations to others considering the product:
Even if you are satisfied with the way you work with software, using Zapier can improve the software in ways that will let you save time and reduce the potential for errors when sharing data across different cloud-based software.


    Real Estate

Auotmation on steriods

  • August 31, 2019
  • Review provided by G2

What do you like best about the product?
It allows you to connect lots of different apps to turn your business into an automation machine, this means you can run more thing without human intervention, save hours of time and focus on the most important part of business, thats growth! Less human intervention means less mistakes, it has most definitely increased our output easily 5 x.
What do you dislike about the product?
Sometimes the zaps can break and for unknown reasons and due to this a reintegration is required and sometimes that can be a pain in the bum as all the zaps related to that software then need to be reconnected and re-tested to ensure they are working. It doesn't happen often but it can happen.
What problems is the product solving and how is that benefiting you?
Automating triggers after purchase of a product, automating signatures, automating the tagging people people based on having signed a document, automating SMS messages to go out when they haven't taken an action, automating data extraction from a database and entry into a google sheet when they have purcashed a product or service (for example for an event we need the information in a google sheet for registration purposes). Thats the tip of the iceberg of what we use it for.
Recommendations to others considering the product:
This is brilliant if you want to automate you can automate a LOT, in fact for most small businesses this will probably save you at least 90% of the time your are spending doing stuff you can automate. Imagine what you could do with an extra 90% of time available to you!

It will allow you to up your game, reduce your costs (in time) focus on growth and be better then the competition with customer service. Try it, they have a trial and you will not be disappointed.


    Joshua S.

Automation made easy for small non profits

  • August 29, 2019
  • Review provided by G2

What do you like best about the product?
Whether it is syndicating social media notices, increasing the ease of mailing list managers or the populating of Google Sheets, you'll love Zapier.

Lots of premade Zaps may automation a snap. even for the less technical. I consider it a force multiplier of sorts when volunteering for a small nonprofit group at www.cacteam.com
What do you dislike about the product?
For it seems that Zapier must be used with Buffer to accomplish Instagram automation.
What problems is the product solving and how is that benefiting you?
We keep track of web form submits by populating a Google Sheet that is shared between trusted users


    Felipe G.

Powerful tool, and you don't need to be a rocket scientist

  • August 29, 2019
  • Review provided by G2

What do you like best about the product?
The was of building zaps in steps using the components from different software apps.
What do you dislike about the product?
More complex integrations cause you to burn through your transaction threshold on your plan quickly.
What problems is the product solving and how is that benefiting you?
Create integrations between cloud apps that don't talk directly with each other


    Steven v.

High learning curve but a lots of integrations

  • August 28, 2019
  • Review provided by G2

What do you like best about the product?
Zapier works great with a lot of popular tools that we use on our workflow. It really saves the hassle of writing our own scripts to tie API's together. Changing something in a formula (called Zaps) can just be done in a graphical interface instead of asking a developer to change the code. We use it for example to automatically create Trello tickets for our internal shopping requests that people send in using an Google Form.
What do you dislike about the product?
The learning curve of creating a zap can be high for some. Using the variables wasn't immediately clear to some within our company. Sometimes the values also break when colleagues move or rename a file that it reads from (like a Google doc).
What problems is the product solving and how is that benefiting you?
It helps us to automatically create tickets in Trello from services such as Slack or a Google Form without having to use any code at all.
Recommendations to others considering the product:
Try out the free tier and learn the interface. If it fits your needs and the Zaps work well then try a paid tier.


    Financial Services

Super useful!

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
It's an awesome platform for connecting two systems that don't integrate with each other
What do you dislike about the product?
I had a zap say it was "on" and working, but it wasn't pulling the data or showing anything in the activity logs. Customer support had a slower response time.
What problems is the product solving and how is that benefiting you?
Getting systems that don't talk to each other to connect I.e. Microsoft Dynamics and our marketing automation


    Research

Powerful integrator

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
Zapier solves all those problems where you're like "wow I really need to do xyz but HOW?" Zapier can do all of those things. It integrates with really any software I've ever needed it to, and leads you easily through how to set up the integration.
What do you dislike about the product?
While I find Zapier to be really straightforward, peers of mine with less computer science experience have found it confusing. It would be good to have a way to teach them and onboard them more quickly.
What problems is the product solving and how is that benefiting you?
Zapier integrates webforms into CRMs, CRM to Slack, email to Slack, email to CRM - all sorts of stuff for me, and I'm excited by all the possibilities to use Zapier again in the future.
Recommendations to others considering the product:
Before committing to Zapier all the way, obviously make sure that it works with the software you're looking for and can accomplish the task at hand. While it fulfills 95% of my needs, there are occasionally really specific use cases that it can't do, so just check into that beforehand.