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Zapier

Zapier

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1,750 reviews
from and

External reviews are not included in the AWS star rating for the product.


    I'm Ann L.

Automate my workflow!

  • February 10, 2020
  • Review provided by G2

What do you like best about the product?
1. Building Zaps is easy.
2. Zap templates are helpful.
What do you dislike about the product?
The customer service might take a while based on my past experiences, although they were actually helpful. Just keep in mind if it's an urgent matter, then don't communicate via email.
What problems is the product solving and how is that benefiting you?
I use Zapier to build zaps which automate my workflow. In saves me from manually copying or pasting data between two apps.
Recommendations to others considering the product:
This app can help you save time by automating your workflow. For most of my workflows, it can be done with a 2-steps zap, which means a free version would be enough for me.


    Alon K.

Don't know how I'd live without it as a freelance marketer

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Super intuitive, anyone who has basic experience with self-service SaaS platforms will pick this up in a few days.

And if not, they have amazing support teams that are super responsive and super helpful with advising you how to work your zaps in order to create the automation process you're interested in.
What do you dislike about the product?
I used to hate not being able to split a zap into different courses. There are infinite times where you need to split your automation process to different directions depending on the data values coming into the process. For example, if an incoming lead is aged 20-30, proceed with steps X, Y, Z, and if an incoming lead is aged 31+, proceed with steps A, B, C.

BUT, being amazing as they are... Zapier solved this with Zapier paths a few years ago. So I'm sorry I have no complaints...
What problems is the product solving and how is that benefiting you?
I have automated PPC + email marketing funnels for my PPC leads. I usually get leads through Facebook and LinkedIn ads, which I integrate to the client's CRM + send a confirmation email to the lead with next steps for engagements + send an email to myself and the client to let us know a new lead is in + send an SMS if needed + a million other features that are individual to each client.

And all of the above looks just like a streamlined process from top to bottom where you choose what to do on each step. Super intuitive, super easy to learn.

I can continue working / studying / going about my day and know that behind the scenes an automatic funnel is always running and I can rest assured my leads are being dealt with.
Recommendations to others considering the product:
First of all, find out if the apps you're interested in are Premium or free. If they're free, this is a no-brainer. Try it.

If they're premium / you need more volume and you need to get the free trial, try it.

Simple as that. I'm speaking as a solopreneur-digital marketing one mean agency, and it changed my life...


    Mitch H.

A seamless transition for connecting your apps!

  • February 05, 2020
  • Review provided by G2

What do you like best about the product?
The best thing about Zapier is the sheer amount of apps you can connect to. Zapier has allowed us to take labour intensive tasks out of day to day activities by setting up automation's which do these tasks for us.
Zapier can allow you to set up a really basic automation, which is two actions, to a more complex zap with multiple steps.
In our company we use Airtable as our main app for day to day work and currently have over 100 individual Zaps performing tasks and connecting to various other apps on the final action.
When creating a Zap, I've found a really useful tool to be the Zapier 'Helpers'. You can add a helper to your zap after the step 1 (the trigger) and you can then add a filter, which will only allow step 1 to continue when a condition is met, for example, 'IF NAME > CONTAINS > SMITH'. This will only allow records from step 1 with SMITH to continue to the next step.
You can also create a delay with your Zaps, giving you control of what time you'd like these actions to run.
My favourite Helper is 'Formatter' which allows you to run formulas, change date/time and edit text (remove HTML, replace words, split text, etc.).
Zapier Helper is such a useful tool when building your Zaps and I highly recommend looking at these when doing so!
What do you dislike about the product?
One issue I do have with Zapier is that when an error occurs on a Zap, it does not make it clear as to why this is happening. Usually it will just say that an error has occured and will let you know what Zap has errored but does not give a detailed description as to why this has happened. When you have lots of Zaps running with multiple connections, this can be a bit of a pain.
I will say that this is me nitpicking and it's only on the odd occasion that an error will occur.
What problems is the product solving and how is that benefiting you?
Automating tasks between apps has been the biggest problem we've solved since using Zapier. We've been able to create multiple Zaps which run over different periods of time, allowing a seamless transition of data.
There are many benefits to using Zapier, from the sheer amount of apps you can connect together, to the variety of tasks you can perform and the levels of complexity you would like to set when creating a task.
Any new online software or app we now use, I always check to see if it can be integrated through Zapier!
Recommendations to others considering the product:
I recommend spending a lot of time playing with Zapier and building a variety of zaps with different complexities, during the testing phase of implementing. This will give you a clear understanding of how Zapier works and the knowledge of building zaps is a very important tool to have.
I also recommend searching all the apps and online programs you use, to see if Zapier can be integrated in any way. This could help you automate and take out some labour intensive tasks from your day to day activity.


    Williem L.

Make links between your applications that you use daily for better productivity

  • February 02, 2020
  • Review provided by G2

What do you like best about the product?
Among the pros using Zapier, the best thing is that there is no application that does not resist integration, there are many connection options between programs through Zaps and it is very easy to program it, since many of these integrations are already made by the community of zapier, and with just a few clicks you get the job done. In my experience using this, automating tasks such as sending certain internal emails of workers complying with a schedule has made something simple.
What do you dislike about the product?
Certain tasks scheduled in multi-steps end up being a disaster, for example, by integrating google calendar with some help desk programs. It is preferable to use the native calendar that comes with the help desk program and not make any integration with Zapier. I think that has been the only problem that has had the use of Zapier, since in general, its use has been very beneficial.
What problems is the product solving and how is that benefiting you?
It is widely used as an integrator of many of the programs and applications, and has automated trivial processes such as information management and data delivery for the internal functioning of our jobs. A simple Zaps can save us hours of creating individual emails or the hard work of uploading documents whenever necessary.
Recommendations to others considering the product:
In a matter of connecting several applications at the same time, this is your best ally, since you can reach a number of online integrations with thousands of productive apps, most of all, the most used or the least known. There may be other similar programs but none have a repertoire as large as Zapier. I don't say so to speak, it is the truth. Improve your work flow and save space and time by 100%.


    Julia K.

Allows you to create integrations for multiple programs that don't yet have established integrations

  • January 29, 2020
  • Review provided by G2

What do you like best about the product?
It helps automate workflows between our online store, LMS, virtual meeting software and CRM.
What do you dislike about the product?
Many apps that are available to integrate are very limited in the available options of what you can actually do and the work arounds are very complicated and way over my head. It also takes a while to get the hang of - it's not something you can just pick up and start using right away unless you are experienced in IT or coding.
What problems is the product solving and how is that benefiting you?
We use to have ot manually enroll people in courses in our LMS who purchased them in our online store and then manually enter the purchase and customer details in our CRM - now we have an automated workflow that takes the manually work out.


    Saneesh V.

Saviour tool

  • January 11, 2020
  • Review provided by G2

What do you like best about the product?
The integration is flawless.
I can go ahead and purchase a new tool without worrying about how is it going to communicate with rest of the tools in my arsenal.

I can always rely on Zapier.
What do you dislike about the product?
Haven't come across anything that I dislike about Zapier.
But I always crave for more features.
What problems is the product solving and how is that benefiting you?
Saves with ton of time replicating data across systems.
Communicated efficiently if you know how to use this tool.
Cost effective too.
Recommendations to others considering the product:
Zapier is your best employee of the month.


    Marketing and Advertising

Amazing tool that allows you to create workarounds for products that aren't fully integrated

  • January 03, 2020
  • Review provided by G2

What do you like best about the product?
I like that you are able to pull information from one source into a google sheet for example, then from that sheet trigger another rule. It is super useful when you do not have the resource in your team to action something immediately, you can set up a few zaps to automate a workflow.
What do you dislike about the product?
Sometimes it can be a bit clunky to set up a new zap, if you have say data pulling through to a google sheet and there is an error on the sheet or someone fills out a cell it can remove all the previous data on the sheet. other than that it is very useful.
What problems is the product solving and how is that benefiting you?
Trying to solve how to get information from one place to a team without having to go through multiple steps to find it. Being able to sync information from our internal platform with salesforce, braze and other tools we integrate with.
Recommendations to others considering the product:
Really easy to set up and use, improves efficiency of teams by giving them access to information quickly. Gives you a lot of flexibility of how you want to pull information through, selecting specific fields etc.


    Wil B.

Has changed our organization

  • January 02, 2020
  • Review provided by G2

What do you like best about the product?
everything. It's easy to use; connects to almost every app that you can think of; extremely affordable; has non-profit organization discounts and it just works. You do not need to hire a developer or freelancer. you can set it up regardless of your budget or organization's size.
What do you dislike about the product?
My one complaint is that they do not have a very good support system. It takes days to get a tech support Q answered. I would suggest that they incorporate chat support. This would be an incredible boon to Zapier's customer service experience.
What problems is the product solving and how is that benefiting you?
donation automation, lead followup, spreadsheet filling out (semi-data entry) it's been a godsend. We're able to rely less on non-skilled labor and concentrate our resources efficiently.
Recommendations to others considering the product:
Id recommend making sure that the software that you're using is compatible with zapier before setting it up. This has cost me time and it's very easy to check which apps can be used with zapier by searching their website.


    Jeffrey M.

Zapier connect your web applications.

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
It is a forum for automating processes between applications for its users. The results, that is to say an action provokes a response from another user, may be calculated by configuration. It allows our phones to perform their everyday tasks, since they now complement one another through Zapier with applications working separately as Dropbox and Gmail.
What do you dislike about the product?
Zapier doesn't have anything to worry about. The problem of error detection after configuring a zap would be one of the critical aspects of the program. In these situations, I wish you had a list of tips or a didactic guide when you first started Zapier. There are also some times when I have to use other, more restricted tools, because Zapier does not analyze the data.
What problems is the product solving and how is that benefiting you?
The company's productivity increased with the savings that Zapier had to hire a group to perform the activities he could do alone. This software offers numerous automation options, meaning I can spend more time in another product. Configuration can be intimidating if they are not used to automation software; Zapier provides a set of community-built automations that any client can use in such a situation. In the case of problems with the software, it has excellent customer service, eventually.
Recommendations to others considering the product:
Although it is easy to set up a Zapier over time, I encourage new users to spend time on how to correctly configure it because their automation advantages lose value if they are not practicing when and how to install it. It's a very intuitive application, so it won't cause many problems when you start.


    Vipul C.

Best system to connect automation tools

  • December 07, 2019
  • Review provided by G2

What do you like best about the product?
Quick solutions , You can integrate any of solutions quickly through the Zapier.
What do you dislike about the product?
Nothing for now, as far as i am working with Zapier and its good
What problems is the product solving and how is that benefiting you?
I have worked multiple times with zapier

Like connected client website with Airtable using Zapier
Connected Ecommerce store with Clover POS using Zapier