Zapier
ZapierReviews from AWS customer
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Known Zapier glitches
What do you like best about the product?
We like the fairly simple interface to connect and automate multiple features.
What do you dislike about the product?
Zapier has multiple misfiring glitches that are known issues by Zapier. They continue to say this is trying to be resolved. The catch, is that the zaps will choose at random times to run a series of gmail labeled emails from the past. So, for example, at around 8 pm each evening, it will run 20 zaps that are from the past several weeks. In essence, duplicating and triplicating zaps again and again and from the past - for all purposes they are old old zaps that are firing again. To say we have been frustrated is an understatement.
After communicating yet again yesterday to attempt to come up with a better solution to avoid this glitch that is currently not resolved, we received an automated message that we were about to go over our allotted number of zaps for the month. We have already upgraded to the second from top tier as well as have limited other zaps that are considered nice to have, but not critical to daily business operations.
This evening, I messaged the customer service and over the course of a series of emails was told that even though they know this is a glitch on zapier's part, and even though it is deducting from our few thousand zaps each month, they will not add zaps back in to ensure we are not dealing with held zaps and that there is basically nothing they can do. So, from a business perspective, they advertise one thing, but IF the software misfires and triggers incorrectly through no fault of the consumer - they will still charge you - again, and again, and again.
We had an issue over a year ago and I was hesitant at that time about renewing, but was pleased with the manager that had reached out and sincerely apologized for the error on their part so we continued forward. However, this error and known error on Zapier's part that they have willingly admitted to is just beyond baffling that they penalize the consumer. Find another alternative.
After communicating yet again yesterday to attempt to come up with a better solution to avoid this glitch that is currently not resolved, we received an automated message that we were about to go over our allotted number of zaps for the month. We have already upgraded to the second from top tier as well as have limited other zaps that are considered nice to have, but not critical to daily business operations.
This evening, I messaged the customer service and over the course of a series of emails was told that even though they know this is a glitch on zapier's part, and even though it is deducting from our few thousand zaps each month, they will not add zaps back in to ensure we are not dealing with held zaps and that there is basically nothing they can do. So, from a business perspective, they advertise one thing, but IF the software misfires and triggers incorrectly through no fault of the consumer - they will still charge you - again, and again, and again.
We had an issue over a year ago and I was hesitant at that time about renewing, but was pleased with the manager that had reached out and sincerely apologized for the error on their part so we continued forward. However, this error and known error on Zapier's part that they have willingly admitted to is just beyond baffling that they penalize the consumer. Find another alternative.
What problems is the product solving and how is that benefiting you?
When it works, it can work well. When there is an issue, watch out.
Recommendations to others considering the product:
Find another alternative. Zapier, when it works well, is good. When it doesn't, it will have you wanting to throw your digital device out the window.
Simple yet robust
What do you like best about the product?
The ease of use is unparalleled in comparison to other solutions of the same type
What do you dislike about the product?
There is not really anything that I would say I dislike
What problems is the product solving and how is that benefiting you?
Data mapping from our floral software solution to slack and Hubspot. It has helped us to keep track of certain changes and eliminates additional manual entry.
Zapier is great for integrating apps together.
What do you like best about the product?
The ability to automate tasks from a range of different apps.
What do you dislike about the product?
I've had trouble setting up some zaps and have a few feature requests.
What problems is the product solving and how is that benefiting you?
We are able to collect and export more leads with ease. It opened up a new avenue for us to collect leads.
Surprisingly powerful, almost indispensable
What do you like best about the product?
I mean... it's Zapier. The definition of "It Just Works." Zapier makes it incredibly easy to automate a huge array of tedious processes across a ton of apps. Besides just being a time-saver, Zapier is also a powerful tool for prototyping new ideas and processes, before deciding whether to invest dev resources in building them. While relying on Zapier as a permanent solution isn't always preferable to building your own workflows and connections to APIs, it's an excellent way to experiment with connecting apps without code.
What do you dislike about the product?
There can be a "support gap": on the one hand, Zapier will provide rudimentary documentation on what a particular app's integration can do, and the app itself will provide rudimentary documentation on what its Zapier integration does... but the user is left having to do a lot of trial and error to find the real potential of each integration: which fields are passed, which types of triggers are available, etc.
What problems is the product solving and how is that benefiting you?
In a way, I use Zapier as a no-code prototyping tool for marketing automation. If, for example, I want to test a new marketing program that spans Salesforce, Drift, an email platform, and a reporting tool, I could take up a bunch of stakeholders' time. Or, I could simply build and test a zap myself to create a live prototype that can run IRL.
Can't Imagine Life Without It
What do you like best about the product?
This program easily and consistently sends data between our company's various software programs. We rely (because it works so well) on it to transfer data in a "set it and forget it" way. In the rare instance there is ever a problem, we are notified via email so we know what data did not transfer, so it is easy to fix. We really can't imagine life without it. It automatically, without coding, allows us to do what would otherwise take manual copying and pasting between systems.
What do you dislike about the product?
Occasionally we come across fields that don't transfer because of internal coding issues, but it is rare. But then we are usually able to find a work-around that makes it work.
What problems is the product solving and how is that benefiting you?
Rather than doing batch transfers that involved downloading data, reconfiguring it, and then uploading the data into another program, which could only be done once or twice a day, each time data is updated in one program the same information is immediately updated in the other program, so everything is continually kept current without having to manually do anything. It all works behind the scenes. We no longer have to manually transfer data and our systems are always up to date.
Amazing Automation
What do you like best about the product?
Zapier is the gold standard for automation and offers the most diverse library of apps that can connect to each other.
What do you dislike about the product?
It's somewhat challenging to use if you're inexperienced with coding and programming. Thankfully there are plenty of Zapier experts out there that can assist with implementing Zapier into your company.
What problems is the product solving and how is that benefiting you?
I am saving time and resources by eliminating redundant data entry and creating a fast and efficient workflow.
Easy API automations for Developers
What do you like best about the product?
Just like what my title describes, it makes our workflow more manageable. Doing multiple programming tasks makes it hard for us to manage some of the steps. But using Zapier with some of our projects makes it bearable and more accessible for us. First, they have managed to integrate a thousand applications into their end, selecting which triggers and action you want to have. For most developers, we use custom webhooks when needed; Zapier then makes it much easier for us to decide what we would want to do after a custom trigger from the webhook happens.
What do you dislike about the product?
What I dislike is not having a sandbox version or a feature that would let Free plan users have the ability to test some of the premium apps.
What I mean is, I think what they can do for Free users is they can create a Zap, they can choose a premium app and test it, but you can't make a Zap live if you're not a premium so that we could check our custom zaps with other API's. Also, they should implement sandbox API endpoints. For example, Paypal has a sandbox API endpoint; they should have those and not just the production and direct API endpoints to use.
What I mean is, I think what they can do for Free users is they can create a Zap, they can choose a premium app and test it, but you can't make a Zap live if you're not a premium so that we could check our custom zaps with other API's. Also, they should implement sandbox API endpoints. For example, Paypal has a sandbox API endpoint; they should have those and not just the production and direct API endpoints to use.
What problems is the product solving and how is that benefiting you?
Problems we are solving are the following:
- Custom integration and workflow from other API to the CMS we are using
- Custom API Webhooks
- Easy Automation
- Custom integration and workflow from other API to the CMS we are using
- Custom API Webhooks
- Easy Automation
Recommendations to others considering the product:
Having the ability to implement and use other API efficiently, you can use Zapier the most. Also, if you need to implement workflow automation with a limited time, then Zapier is the most likely go-to for most of us.
But most likely, even this is made for developers; this can be also be used by simple non-tech savvy users as they are easy to use.
But most likely, even this is made for developers; this can be also be used by simple non-tech savvy users as they are easy to use.
The best automation tool for companies
What do you like best about the product?
Zapier allows a connection between apps that usually can’t connect together and just by using their simple drag and drop builder it’s possible to achieve great automations with simple logic through triggers and actions, it’s basically if this then do that without hiring a developer to write lines of code! Every time I build a zap to automate a certain task I feel like I'm building something magical and cool because it's super easy to create something complex without going through the hassle of bugs and coding which is great for beginners and also for companies like us.
What do you dislike about the product?
The only thing i dislike about zapier is the fact that some zaps are not instant because zapier doesn’t allow automatic triggers for certain apps so it checks for the trigger every few minutes according to an interval.
What problems is the product solving and how is that benefiting you?
Zapier helps me in automating a lot of work tasks and I also use it for some personal tasks, before using zapier my assistant was wasting a lot of time on some repetitive tasks like posting our new blog posts on Twitter and Facebook and adding new leads to a google sheet for our sales team but now we automated all those repetitive tasks with zaps and she focuses on more important tasks. Because thanks to zapier we don’t have to write a single line of code to automate these repetitive tasks our developers also save time that they can use to take care of other stuff.
Zapier - Easy to use
What do you like best about the product?
Support wide range of apps, simple to use. Free plan also available
What do you dislike about the product?
Mobile app is not available. Also, there is a limit for free zaps for free accounts. Apart from that, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
I use Zapier to collect data from different products and view it together in one place. It saves so much manual work.
Recommendations to others considering the product:
Use zapier if you are looking for a quick solution
Amazing Product
What do you like best about the product?
Zapier gives me the ability to connect products that do not directly integrate
What do you dislike about the product?
It was a little challenging to figure out at first without help
What problems is the product solving and how is that benefiting you?
Automating workflows that we used to manually configure
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