Zapier
ZapierReviews from AWS customer
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Great service, but greedy company with bad customer service
What do you like best about the product?
The service works great most of the time, and it can save you a lot of time when it does work. Apart from the occasional hiccups, it has always done the jobe for me. It is quite pricey, but mostly worth it.
What do you dislike about the product?
Please beware, their plans / billing structure is built in a way that you as a customer can be screwed over easily. Let me explain.
I have bought a yearly plan a while back. I wasn't using it as much anymore so I asked them if they could refund it. In their help docs they advised to "Please downgrade to your preferred plan here before making a refund request, so we can address your request faster." So I did that and mailed them about a refund.
Turns out I wasn't eligible for a refund since my yearly plan was purchased over 3 months ago. Which was fine with me, no worries..
BUT: I had now downgraded my account and even upon asking them they would NOT give me access to the yearly plan I paid for again. When downgrading, nowhere did it mention I could not gain back access to my yearly plan.
Instead they told me I had to either use the remaining balance in my account to switch to a (more expensive) monthly plan or renew my yearly plan (meaning to pay for another year minus the outstanding account balance).
Basically I now have a dead Zapier account, despite having paid for a year of service, that I can't use without either switching to a more expensive monthly plan or paying them more for a new yearly plan.
I can still use the account balance to buy a new plan at any time in the future, but they will not give me back access to the yearly plan that I paid for in advance.
Supposedly "the system doesn't allow for that". Translation: We'd rather earn a bit more money off you.
Customer service had nothing else to tell me than "we've decided that subscription upgrades/downgrades result in new billing and Task usage cycles". So in short, they are happily misleading customers into paying them more and more.
Should you go over your task limit, the system simply holds tasks, which can cause whole business processes to fail. Instead of allowing you to pay for surplus tasks after the fact, you basically are held hostage and need to always buy a plan that has some leeway to be on the safe side. Paying by tasts would be better. Also, the email features are very basic, so you always need to implement an external email service.
I have bought a yearly plan a while back. I wasn't using it as much anymore so I asked them if they could refund it. In their help docs they advised to "Please downgrade to your preferred plan here before making a refund request, so we can address your request faster." So I did that and mailed them about a refund.
Turns out I wasn't eligible for a refund since my yearly plan was purchased over 3 months ago. Which was fine with me, no worries..
BUT: I had now downgraded my account and even upon asking them they would NOT give me access to the yearly plan I paid for again. When downgrading, nowhere did it mention I could not gain back access to my yearly plan.
Instead they told me I had to either use the remaining balance in my account to switch to a (more expensive) monthly plan or renew my yearly plan (meaning to pay for another year minus the outstanding account balance).
Basically I now have a dead Zapier account, despite having paid for a year of service, that I can't use without either switching to a more expensive monthly plan or paying them more for a new yearly plan.
I can still use the account balance to buy a new plan at any time in the future, but they will not give me back access to the yearly plan that I paid for in advance.
Supposedly "the system doesn't allow for that". Translation: We'd rather earn a bit more money off you.
Customer service had nothing else to tell me than "we've decided that subscription upgrades/downgrades result in new billing and Task usage cycles". So in short, they are happily misleading customers into paying them more and more.
Should you go over your task limit, the system simply holds tasks, which can cause whole business processes to fail. Instead of allowing you to pay for surplus tasks after the fact, you basically are held hostage and need to always buy a plan that has some leeway to be on the safe side. Paying by tasts would be better. Also, the email features are very basic, so you always need to implement an external email service.
What problems is the product solving and how is that benefiting you?
Connecting apps and automating things especially in regards to email marketing, connecting shop software with delivery of digital products and billing.
Recommendations to others considering the product:
Be aware that their customer service is terrible for the amount of money they charge.
Zapier Customer Service
What do you like best about the product?
Moody Glasgow is the Chief Marketing officer at Zapier and he answered my tech Zapier question immediately and connected me to the right support team. He provided white glove service, fast and was very kind and helpful.
Thanks so much!
Thanks so much!
What do you dislike about the product?
Hard to find customer service via phone.
What problems is the product solving and how is that benefiting you?
Tech questions. Sync with QB
Must use for marketers who can't code
What do you like best about the product?
Ease of use to do integration + so many choices of apps to integrate
What do you dislike about the product?
A little bit expensive for a small business who just started
What problems is the product solving and how is that benefiting you?
No coding required to streamline processes
Zapier is great for simple and complex automation cross-platforms
What do you like best about the product?
Zapier connects with a majority of the tools that my company and team currently use. Setting up the Zaps is relatively simple and easy to test prior to enabling.
What do you dislike about the product?
All variable information is in drop-down menus so it is not easy to search unless you remember the column name or keyword.
What problems is the product solving and how is that benefiting you?
We are automating manual operational processes such as credit requests or communication campaign requests. We've been able to move back-and-forth emails to Slack channels and Trello boards.
Automating your business is a top priority
What do you like best about the product?
Anyone who works with data will understand how tough it can be to collate all of your data in one location. Data is stored in a variety of locations and on a variety of platforms. The likelihood of collecting the data on a single platform is remote. Zapier, on the other hand, can solve this problem. Zapier enables you to collect information and lead data across many platforms, effortlessly transferring it from one to the other. Zapier is really simple to use and intuitive.
What do you dislike about the product?
There is a limit to how much data some goods can yield. Usually, this is more of a product issue rather than a Zapier issue, although you will find that connections have some limitations.
What problems is the product solving and how is that benefiting you?
Due to the inability to link the survey app to the email marketing platform, I connected them using Zapier so that every time someone fills out a survey, their details are added to my list.
Recommendations to others considering the product:
Ensure that you conduct some tests on the zaps you've configured to familiarize yourself with the procedure. In some cases, data has been in unanticipated ways.
Zapier allows to automate most of your computer work
What do you like best about the product?
Zapier is a new-gen workflow automation tool that helps saving time on various computer works. You can integrate over 3000 apps to Zapier and automate the work. Several fast templates are available in Zapier to connect your apps and create workflows with ease. Zapier ensures the security of your data. Many of the Zaps or workflows in Zapier follows a simple, fill-in-the-blank setup. Anyone can build workflows with a few clicks. The Zaps can be used to share info across social media platforms, connect email clients with various apps, and integrate CRM with communication platforms. Zapier has a good free plan that allows 100 tasks per month.
What do you dislike about the product?
Zapier's pricing is not attractive. You need to spend a lot if you want more zaps per month.
What problems is the product solving and how is that benefiting you?
Zapier works on 3 basic principles; Integrate, Automate and Innovate. We are using Zapier to automate workflows that connect our apps and services together. We have connected the apps we use every day with Zapier to finish the routine tasks automatically. Zapier moves data between our web apps automatically so that we can focus on our important work.
Recommendations to others considering the product:
Zapier is used by more than 3 million users across the world. Zapier has a good starter plan that offers free 100 tasks/ month and top-notch support. We recommend this tool to all digital marketers.
It works, but is glitchy.
What do you like best about the product?
Zapier provides a good solution and workaround for things that don't have a native integration. It's kind of the only solution to fix some of these cross-platform integration issues.
What do you dislike about the product?
It can be very glitchy. There are times that the zaps aren't working for no reason at all, so it's not very reliable.
What problems is the product solving and how is that benefiting you?
It runs in the background and works without a native integration.
Integration service - Fast, Accurate and Reliable
What do you like best about the product?
It is really easy to use Zapier. The best thing about it is that it updates the email sequence in real time. It's fast and accurate. Simply connect two accounts you want to integrate, run a test ping and you are good to go
What do you dislike about the product?
I frequently use Zapier to connect my funnel accounts with marketing softwares for email campaigns and honestly, I haven't discovered any cons yet. It works smooth and is good to go.
What problems is the product solving and how is that benefiting you?
I use Zapier to integrate my SendinBlue account and Groovefunnels account to update and store interested client data on the list such as emails to send them newsletters and marketing emails.
A brilliant tool for syncing unconnected platforms, with almost unlimited capabilities
What do you like best about the product?
The apps it integrates with, and the different triggers/actions available to each, are so vast that Zapier's usefulness is essnetially unlimited. It's also a very easy-to-use interface and has remarkable reliability: we use Zapier constantly, for a wide range of uses, with hundreds of zaps firing each day, and in 4 years I can only remember 2 (very brief) outages.
What do you dislike about the product?
Error messages aren't especially insightful, so if you run into an issue with setup, you may have to do some digging on your own.
What problems is the product solving and how is that benefiting you?
Frequently we use tools (like Instapage) that don't have a really good out-of-the-box integration with our CRM (Hubspot), so we constantly use Zapier to fill these gaps and connect various otherwise unconnected data sources.
Great tool for automation
What do you like best about the product?
This tool is very easy to use and straightforward. You can pretty much automate anything
What do you dislike about the product?
Nothing much because I hanvn't had any issue with it.
What problems is the product solving and how is that benefiting you?
Automate my business and my client businesses
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