OpenSesame
OpenSesame Inc.Reviews from AWS customer
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Awesome Experience
What do you like best about the product?
I love the customer service; it is top notch by far. Each person that I have encountered, from my direct contact, IT, helpdesk, etc. has been absolutely amazing. Their tone, knowledge and overall sincere willingness to assist goes beyond the extra mile. Their response time is awesome as well. Additionally, I love the wide array of courses. We can have a need for "anything" and can go to OpenSesame and locate a course that fits our exact needs. How awesome is that!
What do you dislike about the product?
What do I like least...we had an issue with a particular person not responding as necessary. We tried to give her many chances before actually having to say something. I believe this was an individual issue and not representative of the company in its entirety. Once we mentioned it, it was rectified immediately.
What problems is the product solving and how is that benefiting you?
We are solving training needs for our business. We are trying to get our associates to take control of their professional destiny. We are able to do this by offering many different courses that we have categorized into learning paths (curriculums), with the help of OpenSesame. Benefits: Our management knows that if we need a course on a specific topic that OpenSesame is the answer and we can have it lickety split!
Great Learning Venue
What do you like best about the product?
It was easy to roll out to over 70 employees. There is also great customer support.
What do you dislike about the product?
Periodic repeating of emails sent out on my behalf from OpenSesame...
What problems is the product solving and how is that benefiting you?
How to educate employees in an efficient manor. The guys are taking the classes and meeting the compliance needs.
Recommendations to others considering the product:
Get some addition support for the roll out process.
Training Conten Galore!
What do you like best about the product?
There are so many topics and courses to choose from. I also like the ability to filter what criteria best meets my learning needs. I like the ability to search for a particular topic, i.e. Trust, Giving Feedback, Compliance, Wound Care, etc.
What do you dislike about the product?
When I search for a particular topic, i.e., building trust, feedback, teamwork, etc., hundreds of courses come up related to the subject; however, some courses come up that have no relation to the subject. This is frustrating as well as embarrassing when I am demonstrating the "search" feature to individuals and large groups. I also do not like that a large portion of the content is presented via slides with audio. Also, some of the content that I would really be interested in falls outside of Open Sesame Plus.
What problems is the product solving and how is that benefiting you?
Open Sesame addresses our needs related to "just-in-time" training; however, our managers are not using the resource and therefore our ROI is very bad. We have also had to crosswalk the content to our leadership competencies to ensure that leaders are not wasting there time searching and participating in content that does not meet their needs or is inferior. We are primarily using it to address Leadership Development.
Recommendations to others considering the product:
If you can afford a more elaborate sophisticated learning solution, I would encourage you to do that. SkillSoft is very complex and sometimes difficult to navigate. On the other hand, Open Sesame is simple and the content is robust and very competitive when it comes to pricing.
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