Xoxoday Empuls (IN)
XoxodayReviews from AWS customer
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interesting products and good friendly service
What do you like best about the product?
the choice and variety of products and customer service
What do you dislike about the product?
The release of the products does not correspond to the time specification
What problems is the product solving and how is that benefiting you?
the reward and appreciation of my employees
Overall good experience.
What do you like best about the product?
Easy to use redeem Amazon application...
What do you dislike about the product?
All not amount not redeem best of luck..
What problems is the product solving and how is that benefiting you?
Problem not full amount redeem but easy to use Amazon......
It was difficult to materialize the vouchers, had many issues to resolve with XOXOday support
What do you like best about the product?
Getting the recognition and the gift was nive
What do you dislike about the product?
- Had many difficulties producing the vouchers (See your support records with me)
- Could not use the full amount due to voucher value restrictions.
- Could not use the full amount due to voucher value restrictions.
What problems is the product solving and how is that benefiting you?
To begin with I could not recieve your verification code SMS to my Israeli mobile phone - had to use my spouse's phone instead.
Customer service was very helpful with quick response timings
What do you like best about the product?
Customer service and their response timings.
What do you dislike about the product?
Initially didn't like how there was an error.
What problems is the product solving and how is that benefiting you?
I originally redeemed from a bank and got redirected to plum. Service was overall very good.
Gifting made easy
What do you like best about the product?
That there are a wide number of choices for gifting
What do you dislike about the product?
sometimes redeeming the desired gifts/ vouchers is a challenge
What problems is the product solving and how is that benefiting you?
Always cater to customer satisfaction which helps gain our trust
VERY MUCH RECOMMENDED
What do you like best about the product?
THE RANGE OF PRODUCTS THEY ALLOWUS TO REDEEM
What do you dislike about the product?
THE APP IS BUGGY AT TIMES WHEN WE ARE REDEEMING THE REWADS
What problems is the product solving and how is that benefiting you?
GIVING REGULAR UPDATES SSOLVES PROBLEM
Nice to have & needs fast improvement to meet client expectation especially for Global Tech support
What do you like best about the product?
easy to retrieve data redemption, so that we know what is the most popular in the redemption category to serve our customer better.
What do you dislike about the product?
Many things, as follow:
1 . Password changes for 1 times /month, please make it longer each 3 months.
2. Retrieval data still raw data without any analytical
3. Retrieval data isn't easy to convert or process as an Useful report
4. There is no detail data accrual or Point Conversion data.
5.There is no CMS for self service rules setting, Program Setting etc
6. Search engine using customer account instead of CIF, because most of customer is familiar with their account number.
7. Error message repeated when downloading / Exporting big raw data
8. Could add more account user created in LBMS, now is very limited.
9. User friendly LBMS dashboard to manage Customer Complaint
10. Slow response while processing data
1 . Password changes for 1 times /month, please make it longer each 3 months.
2. Retrieval data still raw data without any analytical
3. Retrieval data isn't easy to convert or process as an Useful report
4. There is no detail data accrual or Point Conversion data.
5.There is no CMS for self service rules setting, Program Setting etc
6. Search engine using customer account instead of CIF, because most of customer is familiar with their account number.
7. Error message repeated when downloading / Exporting big raw data
8. Could add more account user created in LBMS, now is very limited.
9. User friendly LBMS dashboard to manage Customer Complaint
10. Slow response while processing data
What problems is the product solving and how is that benefiting you?
1. Accrual engine help us to calculate customer's point accrual and redemption
2. Redemption Report, help us to identify customer needs in Redemption
3. Sweepstakes Feature help us to generate coupon during the campaign
4. Games & Auction feature help to increase customer engagement while it needs to have more improvement
2. Redemption Report, help us to identify customer needs in Redemption
3. Sweepstakes Feature help us to generate coupon during the campaign
4. Games & Auction feature help to increase customer engagement while it needs to have more improvement
Robust system
What do you like best about the product?
The system as a whole is stable, user friendly
What do you dislike about the product?
No such downsides as the system are capable of handling the essential tasks
What problems is the product solving and how is that benefiting you?
It is a one-stop solution to handle member base
One of the most user-friendly solutions to manage Bank Loyalty Program. Highly recommended!!
What do you like best about the product?
Giift has made our Loyalty Program Online and global and in the process has taken it to a new height. Our customers are now more motivated to use their cards and earn loyalty points to redeem from an array of exciting options. It is also a very user-friendly solution for back-end users.
What do you dislike about the product?
I would appreciate the customer communication log to be more precise.
What problems is the product solving and how is that benefiting you?
They are managing the Loyalty program for our Bank Card Customers and saving us a great deal of time and man-hour onboarding new redemption partners. They also provided a Rewards redemption portal where our customers can redeem their Loyalty points instantly, anytime, anywhere!! This has grown to become very popular among our customers.
Quite satisfied with Giift Loyalty Business Management System (LBMS) system
What do you like best about the product?
I can access all relevant reports with ease and get our portfolio summary at a glance.
What do you dislike about the product?
Users should be able to download reports using a customized date range format. This way, data for longer periods can be generated and used for better portfolio management.
What problems is the product solving and how is that benefiting you?
Loyalty Program Management
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