We're using CyberArk Privileged Access Manager to manage our service accounts, privileged service accounts, and password rotation. We also use Conjur.
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Improves compliance and operational efficiency
What is our primary use case?
How has it helped my organization?
CyberArk Privileged Access Manager has helped our organization remain compliant in the privileged access management space. It is very helpful for meeting compliance and regulatory requirements such as SOC, SWIFT, and PCI DSS.
CyberArk Privileged Access Manager has helped us become more efficient in managing these service accounts.
CyberArk Privileged Access Manager feels quite secure in ensuring data privacy.
CyberArk Privileged Access Manager has a very strong potential for preventing attacks and lateral movements, but it has not had an impact one way or the other on the number of privileged accounts in our organization. They are just managed differently.
What is most valuable?
CyberArk Privileged Access Manager makes it easy for users to retrieve and manage their passwords.
I have been using CyberArk Privileged Access Manager for a few months. I am still learning, and I appreciate all the networking and education at the CyberArk Impact in Boston, which is going to set me up for success as I take on my role.
What needs improvement?
In CyberArk Privileged Access Manager, the UI has room for improvement, as does the dashboard reporting, which could be made better or easier to use. The interface needs to be more intuitive in CyberArk Privileged Access Manager. There should be dashboards in CyberArk Privileged Access Manager with more data and reporting capability for the non-compliant scenarios.
For how long have I used the solution?
My company has been using it for a long time; I have been using it only for a few months.
How are customer service and support?
I have not had any support experience with CyberArk at this point in my journey.
I found the CyberArk Impact event to be much more effective as an educational experience.
How would you rate customer service and support?
Positive
What was our ROI?
The time-to-value for CyberArk Privileged Access Manager was recognized pretty quickly after implementing it.
What's my experience with pricing, setup cost, and licensing?
I hope to learn how the pricing works so that I can understand it better, but I am certain it is not inexpensive.
What other advice do I have?
It is absolutely necessary to have a PAM tool like CyberArk Privileged Access Manager, even if someone is using other security tools.
Based on my experience thus far, I would recommend CyberArk Privileged Access Manager to other users.
I would rate CyberArk Privileged Access Manager as an eight out of ten. It is early in my journey with this solution.
Improves risk management with recorded sessions and flexible workflows
What is our primary use case?
My use cases for CyberArk Privileged Access Manager are specifically for privileged access management. We are using it along with other products. They have access management, their own certificate manager, and other managers. CyberArk Privileged Access Manager is for privileged access for users who require more than normal access, such as administrators and engineers. We can rely on this tool to manage that access.
How has it helped my organization?
You can see the benefits of CyberArk Privileged Access Manager immediately. This is risk management. You are not getting any features from the tool. It's not something that you are installing because you want it, for example, ChatGPT. With CyberArk Privileged Access Manager, you're getting control. You're not getting any additional features for your platform or systems. You are just controlling the risk. Users can't do what you aren’t allowing them. They can't make any change without approval, so it controls risks. Once you see that value, you're controlling what the privileged users in your system are doing.
What is most valuable?
The most valuable feature I find in CyberArk Privileged Access Manager is that we can record the sessions. It provides flexible workflows. I can change the workflow to specify if it needs one approval or two approvals, and I can approve my peer. We can record sessions for external people who want or require privileged access to our systems. That is very flexible. We can record what people are doing in the platform.
What needs improvement?
I find it hard to mention a point of improvement because I'm happy with the platform. The only thing I would say is that they can improve their price.
For how long have I used the solution?
I have been using CyberArk Privileged Access Manager for three years.
What do I think about the stability of the solution?
Regarding the stability of CyberArk Privileged Access Manager, I have seen a couple of times that the server was not available. In three years, it has only been a couple of times. It has high availability and low impact. In terms of the platform, it is stable.
What do I think about the scalability of the solution?
The scalability of CyberArk Privileged Access Manager has been good; the only thing is the license. The platform is very scalable, but you need to get more licenses in terms of users.
How are customer service and support?
I don't handle that kind of interaction, but my engineer does. Sometimes it requires escalation, but I have not heard of any complaints from him in terms of the support received. It is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Delinea but not in this company. I prefer CyberArk over Delinea.
How was the initial setup?
It is not that easy. You need to load the users and platforms that you will be using. You need to teach the users how to do it. It requires some change management. It is a bit complicated, but it is expected. It is not just plug-and-play.
Its maintenance depends. You can have an on-premise solution or you can have a cloud solution. We have an on-premise solution, so it requires some maintenance on the infrastructure.
What about the implementation team?
Its implementation requires a team effort
What's my experience with pricing, setup cost, and licensing?
With the current model of licensing, for my use cases, sometimes it's hard to convince the management and get budget approvals for it. It's expensive and you're not getting anything new. It's just a control, but in terms of risk, you are covering a big impact on the company. Improvement in the licensing prices is something I would want to have.
What other advice do I have?
I would rate CyberArk Privileged Access Manager as an eight out of ten.
Which deployment model are you using for this solution?
Privileged access management escalates efficiently with robust access control and remote connectivity
What is our primary use case?
We use CyberArk Privileged Access Manager for privileged access management (PAM) escalation, securing our website, and applications. Our cybersecurity team actively utilizes its features.
What is most valuable?
The PAM escalation is valued. The access control feature and privilege and role-based assignment are outstanding. Dividing the user admin for security protection is the best feature. Additionally, its remote access allows easy connection for my team, and it efficiently manages identity.
What needs improvement?
Initially, it was challenging to understand and use all the features incrementally. Having a better user journey with a support team to connect would improve the product and services.
For how long have I used the solution?
I have been using CyberArk Privileged Access Manager for about eight months in our company.
What do I think about the stability of the solution?
The solution is quite stable. We have not faced any issues related to stability since using CyberArk Privileged Access Manager for eight months.
What do I think about the scalability of the solution?
CyberArk Privileged Access Manager is scalable. As a startup, it initially handled fewer users, but it scaled well as we grew.
How are customer service and support?
Technical support was fast in its replies and always supportive, helping to resolve any issues efficiently.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used miniOrange, an Indian-based cybersecurity product for access management and PAM escalation. We also used one more product, which I don't remember the name of.
How was the initial setup?
The initial setup was straightforward due to well-documented resources and tutorials.
What about the implementation team?
Our cybersecurity team, comprising two to three people, worked on the deployment and feature implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite well-structured with monthly and weekly plans.
Which other solutions did I evaluate?
I evaluated miniOrange and one other product.
What other advice do I have?
New users should watch the YouTube channel, read the documentation, check the resource section including CyberArk University, and see if it works well with their product. I rate the overall solution a nine. My overall product rating is 9 out of 10.
Provides centralized management, AI capabilities, and advanced threat detection
What is our primary use case?
We use CyberArk Privileged Access Manager to manage our privileged accounts because it protects against cyberattacks and prevents unnecessary or illegal access.
How has it helped my organization?
It provides a centralized management system, making it easier for us to enforce policies and monitor access across our organization. Additionally, we can monitor sessions and record and detect suspicious activities that are harmful to our systems and organization.
What is most valuable?
The AI capabilities, including advanced threat detection features, are very helpful for us. They reduce human effort and errors, allowing us to quickly identify and respond to threats. This solution scales up our IT environment and resolves almost every issue that poses a threat to our organization.
What needs improvement?
Pricing is a concern for me because it is not very user-friendly for startups, new users, or very small organizations. It might be better if the price was reduced. Sometimes, the maintenance cost can also be high.
For how long have I used the solution?
I have been using CyberArk Privileged Access Manager for the last one and a half to two years.
What do I think about the stability of the solution?
Every application has downtime. However, it remains stable overall. I would rate it a nine out of ten for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a ten out of ten for scalability.
How are customer service and support?
Sometimes, when I face issues or want to understand some features, or it is difficult to identify activities in our system, I contact the support team. They are very helpful, always available, and try to resolve our issues as soon as possible.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
This is the first PAM solution that I implemented in our organization.
How was the initial setup?
The initial setup is not very easy, nor very difficult. It is moderate to deploy.
It does not require any maintenance from our side.
What about the implementation team?
We have a team of three to five members, and they deployed it in a minimum of one week.
What's my experience with pricing, setup cost, and licensing?
Its price can be reduced.
Which other solutions did I evaluate?
I researched some solutions and found CyberArk Privileged Access Manager to be one of the good solutions. I am very happy with the product.
What other advice do I have?
I am happy with this product. If someone is looking for a PAM solution, I recommend it because it has a large developer community and good customer support. It is more stable than the others, and I am very happy with it.
Overall, I would rate it a ten out of ten.
Simplified access to credentials with continuous updates for better security
What is our primary use case?
We use CyberArk Privileged Access Manager to provide a protective layer for our infrastructure, as well as for our customers.
Additionally, the audit functionality that it provides is used as protection for our employees. It offers evidence, so if there's any question about wrongdoing, there's proof that the job was done correctly.
How has it helped my organization?
It's predominantly addressing challenges around reducing open access to critical infrastructure and providing a mechanism to control who can get to what and with what credentials.
It's improved the organization by making it easier to access privileged accounts. There are so many accounts needed by most people now and to have a a tool that can not only store those credentials for you, but manage them and give you easy access to them, has made life a lot easier. The removal of the need to manage and maintain those credentials and cycling passwords regularly is a pain for anybody. The tool manages all of that for you whilst giving you a simple means to use them.
What is most valuable?
The most beneficial feature in CyberArk Privileged Access Manager is its simple user interface. It is definitely advantageous. I also appreciate the enhancements that come along with the continual updates that are provided.
It has improved the organization by making it simpler to gain access to privileged credentials. There are so many accounts needed by most people now, and having a tool that can not only store those credentials for you but also manage them and give you easy access has made life a lot easier. The tool manages credential cycling, which is typically a pain for anybody, while providing a simple means to use them.
The solution is very good for protecting full levels of data privacy. We silo out different parts of the solution for access to to different types of infrastructure in the same way we would to our customers so that we can restrict who can get to something. In combination with our IM processes, we can be quite granular about who has access to what.
We can stay updated on regulations. The updates that are coming through help to keep the product secure and also add in updates and enhancements that give greater functionality and keep it relevant in terms of requirements.
The controls are fairly granular. We can control who can administrate it and who can use it and what they can use when they're using it. It has positively impacted visibility. As we leverage the product for administration of the product, we're able to be much more granular in how we provide the access. The audit controls allow us to see who is doing what, and when, it should be required.
It safeguards credentials. This is very important. The ability to have the product manage and maintain credentials and only provide them to authorized individuals, whilst not actually allowing them to retrieve those credentials, has become more paramount as we look to increase the security based on sort of ongoing real-world threats.
It's helping with compliance, specifically around securing and hardening of infrastructure. It allows us to harden while still maintaining usability.
In terms of operational efficiency, it depends on where you're coming from. Some things are more efficient, some things are a little less efficient yet more secure. It's that ongoing balancing act between operation efficiency and security that we must deal with.
We've been able to reduce the number of privileged accounts in the organization with the ability to have shared accounts. Since the credentials are not specific to a user and they're made available to a user for the duration of their session, we can reduce the number of privileged accounts we have within the organization. We've reduced the accounts by a half to a third between ourselves and our customers.
What needs improvement?
I would like to see an easier way to define delegated roles within the administration of the core product. There is granularity within the tool, however, it is not simple to define those specific delegated roles.
For how long have I used the solution?
I have used the solution for about nine years; it's been quite a while.
What do I think about the stability of the solution?
We have had some performance and stability issues. We have had instances where things weren't as they should be, however, we worked closely with the development support teams once the issues were escalated and managed to find either a resolution or a workaround to stabilize the solution. Typically, it is fairly stable.
What do I think about the scalability of the solution?
Initially, we found some issues with scalability, however, over time, the guidelines and recommendations from the vendor have changed. By working closely with the available guidelines, the scalability is absolutely fine.
How are customer service and support?
The customer service is generally quite good, although if it's more complicated, you have to wait for it to be passed back to their dev support, which can take more time. For simpler issues, the turnaround is relatively quick. If more complicated, it can take longer to get the right level of support.
However, the support they provide is usually good, particularly their dev guys, who certainly know what they're talking about.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before CyberArk Privileged Access Manager, we didn't have a PAM product itself. We were using Citrix to provide remote access, but the need to move into the PAM space arose to provide extra security and audit control.
Although I wasn't involved with the process, there was a competition to define which product would be used, and the CyberArk Privileged Access Manager product came out on top.
How was the initial setup?
The initial setup is relatively straightforward once you've done it. It is certainly a lot easier to repeat. We have multiple instances of the on-prem deployed, so we've done it a few times now.
What about the implementation team?
The deployment involved approximately four or five people, based on role separation. In a smaller organization, it could likely be done with one or two people. However, due to the need to separate functions for design, implementation of the service, product implementation, network and firewall requirements, and IAM processes for all accounts, several people are required to ensure these functions are covered.
What was our ROI?
From a security perspective, we started seeing value right away because we didn't have a PAM solution at the time. Over the next sort of months and years, we settled into the product and started to look at how we could make it work for us. This has been an ongoing process over the years, particularly with product enhancements and new features, which provide additional benefits against the incurred costs.
What's my experience with pricing, setup cost, and licensing?
I'm not involved in the pricing.
Which other solutions did I evaluate?
About a year ago, we started looking at potential alternatives. There were two others that were considered and were ruled out for various reasons before looking at additional proof of concepts to see what other features could be leveraged from CyberArk Privileged Access Manager that we weren't using. It managed to pass all of the requirements.
What other advice do I have?
We have customers for various industries and use the product internally ourselves. We are in the IT sector and provide services to organizations in a variety of sectors.
It's definitely worth looking at as a PAM tool. I would steer towards the SaaS version since everything suggests that it is potentially a better way to go than on-prem. However, on-prem would still be suitable for those who must control and own their data.
It's still worthwhile implementing, and overall, I'd probably give it an eight out of ten.
Which deployment model are you using for this solution?
Improved security infrastructure and reduced risks through comprehensive credential management
What is our primary use case?
My company partners with CyberArk. I come from a service provider standpoint, so I don't use CyberArk within my company, however, I implement and support it for customers.
Through the CyberArk partnership, I am certified in CyberArk. I perform activities such as demonstrations, presentations, deployments on-premises, and cloud solutions.
CyberArk is now a comprehensive identity security solution. My interaction with CyberArk is mostly on the implementation side for our customers, focusing on design and integrating it into customer environments.
It's used in industries such as banking and finance.
What is most valuable?
I find the discovery feature, which includes credential management, session management, monitoring, and remediation within a session, to be very valuable. It can remediate bad activities occurring in sessions. It offers good management and monitoring as well as good remediating within a session to help users remediate within managed sessions. There's good auditing and activity monitoring.
The session monitoring helps enhance security protocols. With it, users can have more control over what's happening within the session. You have more visibility and can restrict certain activities from happening, such as someone running a malicious command or someone trying to open or edit some sort of platform configurations. You can also send notifications and remediate or terminate sessions. Monitoring helps you build in polices around how to build polices around what's happening within a session.
The implementation of CyberArk impacted our customers' compliance with the regulatory standards in a positive way. Now customers are very happy since they can ensure credentials are compliant. In terms of password management complexity, since they're managing everything through CyberArk, they're able to create complex passwords. The user doesn't really need to remember passwords since the session is entirely being launched through CyberArk. That means that they're able to have much more compliant account management within an organization. They're also able to run reports as well as activity and compliance reports in terms of data related to accounts. It is much easier when you have a tool that manages that. Before CyberArk, having reporting and visibility around usage of accounts was really tricky. In terms of compliance, it's able to cover that by giving just a whole overview of accounts within the organization.
CyberArk incorporates AI to improve Privileged Access Management. It's consistently improved as well. They do have a previous threat analysis analytics engine, which also can ingest logs from a SIEM solution if it's in place at the customer site. It's able to ingest this information and then give much more correlated security events. This module, the privileged analytics, is able to utilize behavior analytics and AI-related capabilities to be able to give security alerts to the teams. They can action alerts, or even automate to be able to have things blocked or terminated. For example, if someone changes their location. It has a geolocation that's able to then trigger maybe a password or QR code or email with a verification code to check it's that person. It utilizes AI capabilities or behavior analytics capabilities to have capabilities like that enforced.
It has the most plug-ins. Maybe thousands. So in terms of integration within different customer environments, it's much easier compared the competition. CyberArk a pioneer for PAM. They've always been the leader in terms of research and development and bringing new capabilities to the PAM. It will be able to cover 99.9% of most use cases.
What needs improvement?
In terms of improvement, since I am familiar with the product, there are no major issues.
However, customer feedback suggests that unless it's on-premises, complaints about resources are justified as it enhances security with multiple functionalities. The managed cloud deployment option by CyberArk is easier to manage. Resource issues could be mitigated by choosing this option.
I suggest adding more plugins and systems, which are often introduced later. Essentially, as long as capable personnel manage it, the solution works well.
They should continue refining it and adding more dashboards and reporting features. Improved user-friendliness, granularity, and functionality would enhance the product further.
For how long have I used the solution?
I have been using the solution for maybe four or five years. I would say it's closer to four years.
Which solution did I use previously and why did I switch?
At the moment, I work with CyberArk mostly. I haven’t interacted much with other solutions like Imperva, as other engineers have taken over those responsibilities.
What about the implementation team?
We are resellers, working ideally with partners, and I am certified with CyberArk. I am a certified delivery engineer for CyberArk PAM, and my experience is vast with the projects and teams I've been involved with.
What was our ROI?
When looking at Privileged Access Monitoring, many IT administrators have access to numerous privileged accounts, which increases the attack surface. CyberArk's PAM solution manages these credentials, providing value by reducing risks like data breaches or financial losses. The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
What other advice do I have?
We're a service provider and offer services to customers that acquire CyberArk. I come from a design perspective for those implementing CyberArk.
The company is open and shares information with partners. They inform us about new versions and allow enhancement requests through a portal. Many enhancements have come through this channel. If they keep going this way, everything will be good with CyberArk.
I'd recommend the solution to others.
Overall, I would rate the product nine out of ten. They've been the leader in PAM for maybe six years.
Helps monitor activities and rotate passwords, also it's very customizable
What is our primary use case?
Our main use cases are to monitor all privileged accesses. It can be HTTPS, LDAP, SSH, or SQL management, so anywhere we have privileged access, we want to monitor it and place it under CyberArk.
How has it helped my organization?
Its monitoring capabilities are good. Whenever the end users start their session, it quickly allows you to monitor. However, if there are no firewall rules, it creates a video, but it does not take all the audit logs. For audit logs, you need firewall rules. It is very well described in their documentation. At the start, they communicate this to clients. The documentation is well-defined.
What is most valuable?
The features that are most effective, like every PAM solution, include monitoring and password rotations.
The best thing about this solution, especially on-premises, is that we can interact with it directly. If we need to develop something, we are allowed or can do it by ourselves, which is most effective for us as administrators. It is not a black box. We have the ability to customize, especially the connection components.
What needs improvement?
There are some options in the web portal where they can improve the user experience. For example, in remote, there is a parameter called 'access to remote machine.' When we put host names in that field, we are not able to search it. It would be useful if a search feature was there to check if a machine is already onboarded. When we onboard a few machines in the same domain using just one account, we put the domain name in the address field and host machine names in the remote access parameter. However, we are not able to search within that field, which makes it difficult for us as admins to know if a machine has already been onboarded.
Other than that, I do not have any areas for improvement. Whenever we find any bugs or have a need for a feature, we open a ticket with them. They usually work on that if the same request has also come from other people. They are already good at doing that.
For how long have I used the solution?
I have been working with CyberArk for almost six to seven years.
What do I think about the stability of the solution?
The solution is very stable. If you install the solution with CyberArk's guidelines, it remains stable. I also offer 24/7 services, and in three years, I have received two or three calls from clients indicating the solution was not working. It means the solution is very stable.
What do I think about the scalability of the solution?
It is scalable. If a client has 100 users and wants to add 100 more users, it is possible. They can make it bigger and smaller, depending on their needs.
Our clients are medium enterprises.
How are customer service and support?
Their technical support is good. They provide solutions and also the documentation if you ask. If you cannot find something, they point you to the right documentation. With support, I have never found any problems.
How would you rate customer service and support?
Positive
How was the initial setup?
There is a lot of complexity if we are installing the solution on-premises. On the cloud, there is no such complexity, but on-premises, it is complex because there are different components like Vault, PVWA, PSM, and CPM. There are many components, and we need to follow a sequence to install these products. One needs a good knowledge of these components to install because we cannot just follow the documentation and install it. The documentation is vast. First, we need to read all of it. For first-time users, it is a bit difficult, but with experience, it is not a big deal. In terms of ease of use, I would rate it a six out of ten for on-premises and a nine out of ten for the cloud.
The deployment model depends on the clients. Our clients from banks usually use it on-premises. Clients in other fields do not want to install the machines on-premises because that is resource-consuming, so they go for the cloud deployment.
With the cloud deployment model, the clients need to deploy fewer components in their infrastructure. Vault and PVWA are already in the cloud, but other components like PSM, CPM, and PSMP are on-premises. It is not that all the infrastructure is on the cloud. There are a few components that are on-premises. However, in the case of on-premises, all the components are on-premises inside the infrastructure of the client, and they are responsible for maintaining that.
What was our ROI?
Our clients have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
If you want a Ferrari, it will cost you. The solution is really nice, so it costs the client, but in the long run, it is very good. If you buy a solution that costs a lot to maintain because it is not stable, and you are frequently asking for consultant support, it costs more. It is better if the client spends a little more money initially. In the long run, it is very good.
What other advice do I have?
My recommendation depends on your needs and what you want to achieve. If you just want SSH, LDAP, and basic monitoring, you can consider other solutions like Wallix or One Identity, which cost less. If you need a lot of customization, such as you want to put in a lot of HTTPS ports and change the passwords of internal applications, this solution is much better than others.
I would rate it a nine out of ten.
Offers comprehensive session monitoring and is worth the price
What is our primary use case?
The use cases include end-to-end privileged access and session management and complete password rotations. All the privileged accounts are secured within the vault, monitored, and rotated from there.
How has it helped my organization?
It helps manage non-human or application accounts used in scripting or containers. All can be managed in CyberArk. They have Secrets Manager as well.
What is most valuable?
Session monitoring includes recordings of all activities performed. For instance, if I connect to a server, whether it is Windows or Linux, and perform some activities, all actions are recorded. It is a video recording.
It can integrate with Splunk, SNMP, and other solutions and technologies. We have integrated it with Splunk for the audit logs.
What needs improvement?
Its price might be high for some people, but the quality is top-notch.
Their support can be better. Their SLA timings are higher than others. If Delinea has an SLA time of three days, CyberArk is going to have an SLA time of five days. They do not breach the SLA.
For how long have I used the solution?
I have been working with this solution for around eight years.
How are customer service and support?
Support is available through different models, depending on the license agreement. Dedicated customer support personnel can be assigned to specific clients. Additionally, professional service hours are available for purchase.
Typical case resolution can take between a week and two weeks, although priority cases may be resolved in a day. There are different levels of support. Initially, a case goes to a level one engineer. If unresolved, it escalates to level two and then to R&D if needed.
CyberArk has a large number of customers. If you compare it to other vendors, they are doing better than CyberArk because their numbers are less, so they are able to support in a better way. With CyberArk, we have a longer waiting time.
How would you rate customer service and support?
Neutral
How was the initial setup?
There are two models: on-premises and cloud. For on-premises, we have virtual machines hosted on Hyper-V, but physical servers are recommended by CyberArk. Installation requires technical expertise.
SaaS deployment is faster than on-premises because most of the components are handled by CyberArk. The deployment is faster in SaaS, but the cost of SaaS is a bit high. They have different licensing costs.
What was our ROI?
From my perspective, the capabilities the tool provides match the investment. For small businesses, the price is fair compared to other tools. While the cost may be higher, I believe it is a top-tier solution.
What's my experience with pricing, setup cost, and licensing?
It is a leading solution and one of the best SaaS solutions in the market. CyberArk is good at what they do, and the price reflects that. You have to pay the price for the same.
The price can vary based on the capabilities you need. We are paying a fair price for our environment. Compared to other solutions, its price can be high, but you are getting the best solution available in the market.
For 1,000 SaaS licenses, 100K euros might be required.
What other advice do I have?
I would rate the solution a nine out of ten.
Vaulting and seamless connection enhance security and streamline operations
What is our primary use case?
My first use case is seamless recording and seamless connection to the area target, as well as the recording of ten sessions with command restriction. This is the first use case.
Secondly, I can perform password rotation without needing to know or use the password of the privileged account. I can connect and rotate my password as needed. Various customers have password rotation for each day.
These are the two main use cases currently employed: password rotation and a seamless connection to end targets with the recording feature.
How has it helped my organization?
It's a one-stop solution. Whatever I need, whether securing identity, web applications, privileged accounts, RDP, Windows, Linux, or other devices like switches or firewalls, CyberArk supports it fully. It eliminates the need for me to search for other solutions.
Its identity compatibility with CyberArk Identity Solution provides extra security, including free MFA with the licensing cost. Premium accounts can increase security using the EnCon Privileged Manager. CyberArk's integration with PaaS solutions makes it the most comprehensive solution, eliminating the need for me to explore other Gartner solutions.
What is most valuable?
The best feature is vaulting. CyberArk has a separate vault, which is their proprietary vault, which provides multiple encryptions for every password object, as well as tamper-proof recording. Recordings are sent to the vault. This is the best feature since all data and security we have are situated in the vault.
CyberArk provides me with a single account page to access all endpoints or privileged accounts, simplifying connection without the hassle of password maintenance.
What needs improvement?
I sometimes require learning resources when there is a new solution for CyberArk. I need to mark favourite accounts or group accounts which point to needed improvements. Some users wish to bypass providing a reason when logging into some target servers.
Additionally, some users could be excluded from certain requirements, but this is not currently possible. A gradual setting could be added to exclude users from regular routing, allowing direct access without entering a reason.
Also, improving the support process is necessary. They are focusing on cloud solutions instead of on-prem. They are taking two to three days for resolution are too slow. Customers, including myself, do not want to wait this long for solutions. It is vital for CyberArk to focus more on enhancing support, though CyberArk is committed to monitoring customer reviews and is making progress in its solutions.
For how long have I used the solution?
I have deployed and implemented CyberArk for various customers. I have been installing and deploying CyberArk to different clients and regions for more than four years.
What do I think about the stability of the solution?
In my four years of experience, I did not encounter any glitches or big problems in CyberArk. I have only encountered minor issues, such as a learning curve, which cannot be changed. There are also a few items that are mandatory and not optional in terms of being able to change things. Even if the customer does not want it, it is a one-stop solution.
Apart from these minor issues, CyberArk is perfect for daily operations when compared to other solutions. It secures my organization despite some mandatory features that clients do not want.
I'd rate stability nine out of ten.
What do I think about the scalability of the solution?
I'd rate scalability ten out of ten.
How are customer service and support?
I'd rate the technical support seven out of ten.
I have experience with CyberArk support, where I had some unresolved issues. The support provided me with a different solution, which was unrelated to my request. The support staff appeared lacking in technical knowledge, which resulted in dissatisfaction for both myself and the customer. Consequently, they hired partners and services to manage their CyberArk application.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup depends entirely on the investment. CyberArk consists of several components, such as four to five for a standard setup or eight to ten for distributed or high-availability configurations.
This increases investment costs. SaaS, which requires fewer components, might be chosen yet comes with disadvantages, as Vault and PVWX come with the application. Compared to on-prem solutions, it's a bit more expensive, however it gives more rights to the customer.
The initial setup is straightforward. The customer can use it almost right away.
The process might take 20 minutes with troubleshooting all the way up to three months for a full project.
Most of our clients are bigger enterprises.
CyberArk does not need any maintenance. It deploys custom management, so you don't require anything beyond an administrator that can handle any downtime. It automatically upgrades.
What about the implementation team?
Our team currently consists of up to ten members working, depending on the project's requirements.
What was our ROI?
The ROI is a big concern. It's a total solution, and most customers are totally satisfied with their solution right now. Most customers are satisfied with having this single solution, having initially wanted different solutions. After experiencing CyberArk and its demo, customers are fully satisfied. CyberArk's capabilities and functionality outperform other solutions.
What's my experience with pricing, setup cost, and licensing?
CyberArk is not inexpensive. It offers a two-way model: access is a licensing cost based on the number of users, and the implementation cost is handled by partners. Although it is somewhat expensive, paying only for licenses instead of the number of devices can be considered fair. Yet, it is not labeled as cheap, it is somewhat falling on the expensive side.
CyberArk is a bit expensive and enterprise clients are the ones that are using it right now. It works well in big organizations with big architecture.
Which other solutions did I evaluate?
I have experience with CyberArk as well as other on-prem solutions. CyberArk offers numerous solutions. Compared to others, CyberArk's identity system is bundled with access solutions and securing privileged access. The admin gateway first checks user legitimacy before granting access to the PaaS solution or privileged accounts. CyberArk integrates various cybersecurity solutions, such as identity, endpoint privilege manager, and PAM solution, apart from VPN-less access and dynamic privilege access.
Other solutions only offer traditional features. CyberArk is progressing in AI and ML. It's allowing web applications and scripts onboarded without credential hassle. Hence, CyberArk is a leader in time solutions.
What other advice do I have?
Overall, I would rate the product a nine out of ten.
It's a one-stop solution. CyberArk has total support for everything, saving you from finding any other solution. You get strong security for your license costs.
I'm a partner of CyberArk.
Which deployment model are you using for this solution?
A comprehensive solution for securing our environment but it could be more user-friendly
What is our primary use case?
I am an admin, and I use this solution for all our users. We have 80 users in our environment.
How has it helped my organization?
By implementing CyberArk Privileged Access Manager, we wanted to secure our environment and track everything.
We were able to realize its benefits within four to five months of its deployment after we had onboarded everything.
What is most valuable?
CyberArk Privileged Access Manager is cool. It has a lot of good tools, including everything we need.
What needs improvement?
It could be more user-friendly. Sometimes I encounter issues, and I do not know what the issue is. It takes a lot of time to find the error and fix it. Sometimes it gives an error, but I do not know what the error is. I have to find the documents, but it does not provide all the details needed to fix the error. This is one of the day-to-day issues with CyberArk.
When I contact support, it takes a long time to get help. They request all these logs, but they are not always relevant to my case. It is not always a definite help because I sometimes need help with issues that do not require any logs or device details. I am not sure if they read the case or not.
For how long have I used the solution?
I have been using CyberArk Privileged Access Manager for four years.
What do I think about the stability of the solution?
It is good. We had a ten-minute outage last month. That is all. We do not know the reason.
It is reliable.
How are customer service and support?
CyberArk's support quality has to improve because we are totally dependent on them. I would rate their support a five out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used to use Okta. CyberArk Privileged Access Manager has more features.
How was the initial setup?
We had a third-party professional service that helped us to install it. It took about four or five months. To deploy, we worked with three people.
It does not require any maintenance. We just have to do the day-to-day operations work.
What other advice do I have?
New users should have training before they sign up for CyberArk. CyberArk should provide mandatory training so that everyone implements it properly. Sometimes, new users do not know what is going on, and they open a ticket, which might be an issue from their end. CyberArk should have a new user training service so that everyone is familiar with it.
I would rate CyberArk Privileged Access Manager a seven out of ten.