Salesforce Usage Experience
What do you like best about the product?
It is a very good tool to integrate all customer database and ticketing into one.
What do you dislike about the product?
Some occasional lags but probably because of my internet.
What problems is the product solving and how is that benefiting you?
Integration of all the database records we have for Support, Customer Service and Billing. It helps us easily identify how to address the customer's issue.
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