Amazon Connect
Amazon Web ServicesReviews from AWS customer
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Amazon Connect Review
What do you like best about the product?
Simple and easy to use. Once it was set up as our primary phone system, it was immediately received well across the company. It was definitely a huge upgrade from the service we were using before.
What do you dislike about the product?
The reports and dashboards page is not as intuitive as I would like. There are times when I have to refresh my page or reselect the filters that I need in order for me to get the results that I am wanting.
What problems is the product solving and how is that benefiting you?
We are using this in technical support. The ease of use allows us to pick up calls quickly and because of that, we are able to help customers quickly while minimizing dropped calls and hold times.
Amazon Connect Review
What do you like best about the product?
It's very adaptable and allows you to find information that you have an interest in. For example, most things are very customizable, especially with reports.
What do you dislike about the product?
I'm not a super huge fan of some of the refresh settings on dashboards. I wish we could make things more real-time.
What problems is the product solving and how is that benefiting you?
Amazon Connect is saving us a ton of money as a company. It's also allowing us to source our phones and server usage solely through Amazon - which eliminates us having to rely on a large amount of 3rd party providers.
Recommendations to others considering the product:
Amazon is a great company - continue to provide feedback about their products and it will come along very well.
Very simple interface and reliable service.
What do you like best about the product?
How simple the calling interface is. Its a very easy to use panel that is very straight forward.
What do you dislike about the product?
Not the most intuitive path for call functions like conference or transfer.
What problems is the product solving and how is that benefiting you?
Extremely flexible and easy to use from anywhere. I can work from home seamlessly.
Great fast customer service connectivity and funny
What do you like best about the product?
what i liked best about the amzon connectivity is that it is resourceful
What do you dislike about the product?
i didnt like that it was kind of hard to set up
What problems is the product solving and how is that benefiting you?
wondering how to get profits up
Easy to use and reliable,
What do you like best about the product?
I like that it is easy to make calls. It is easy to use the keypad or manually enter in a number.
What do you dislike about the product?
Could be expanded to have more functionalities. It works well, but feels basic at times.
What problems is the product solving and how is that benefiting you?
Calling customers internally and externally. Easy to reach someone.
Recommendations to others considering the product:
Give it a try, worth your time. Easy to use and easy to set up.
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