Amazon Connect
Amazon Web ServicesReviews from AWS customer
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For a seamless communication in any part of the world
What do you like best about the product?
I do like it cause it is one of our tools in the office that helps us a lot to close business deals and to connect with our clients on a daily basis and of course it is very reliable
What do you dislike about the product?
i dont dislike anything in amazon coonect everything is perfect and reliable when it comes to communication
What problems is the product solving and how is that benefiting you?
connecting with our clients easily and it benefits us to grow more on our sales
A great tool for every business company.
What do you like best about the product?
What's best about Amazon Connect is that you can easily call someone no matter if it is local or domestic.
What do you dislike about the product?
So far I don't have any dislike about Amazon Connect because it can function well in our company.
What problems is the product solving and how is that benefiting you?
The problems that Amazon Connect solve in our company is that it can connect easily with our local and domestic colleague and it function as smoothly as butter.
Worth it Experience!
What do you like best about the product?
I'd like the most to amazon connect is for it being user friendly. It really makes my work much more easy and it's very convenient to use, I also like the background of the software since it is very neat.
What do you dislike about the product?
Sometimes, what I don't like to amazon connect is that, it is being automatically logged out and you have to log in again so you can continue to use it, and sometimes, you cannot call due to an error
What problems is the product solving and how is that benefiting you?
I can easily communicate with my other business partners also the hotels and airlines. We can actually solve the client's request's right away by using this software and I really recommend it to the other company.
Definitely it's a way for contact center automation.
What do you like best about the product?
For developers, it is very intuitive to build the flows based on the use case. For simple flow creation, there would be no need for any hard-core technical skills.
What do you dislike about the product?
To an extent, the NLP ability of Amazon Connect is able to work out by NLU capabilities in LEX. There are provisions for routing the calls based on the context/intent. Hope we could have provision for call routing based on slot values obtained alone(instead of having it linked with the intent).
What problems is the product solving and how is that benefiting you?
Definitely, it is an option for contact center automation. And helps in managing the agent profiles and the working hours of the agent and supervisor... what not!
I develop contact centre solutions using amazon connect
What do you like best about the product?
Its easy to develop and we can integrate with other applications seamless providing best experience for both developers and customers.
Compared to other OEM aws connect is the best.
Compared to other OEM aws connect is the best.
What do you dislike about the product?
The UI keeps changing and there are minor bugs with new releases except that there's nothing to complain. With respect to documentation wish they keep updating with respect to new features.
What problems is the product solving and how is that benefiting you?
It was painful to establish and develop on premise contact centre solutions but now with Amazon connect everything is so much better for both development and maintenance.
Amazon connect is a perfect omni channel for any contact
What do you like best about the product?
Hierarchy is the best and easiest way to manage and monitoring team stats
What do you dislike about the product?
Reportings Are not very much understandable. You must provide some formulas along the report that is being used to calculate on any report.
What problems is the product solving and how is that benefiting you?
Voice call outbound campaign. Did that with the help of lambda function placing callback against every number the lambda is runned for.
Amazon Connect
What do you like best about the product?
You no longer need to search for the phone numbers on google since Amazon helps us to easily call the service providers by using their quick connects feature and it's just one click away.
What do you dislike about the product?
As of right now, I don't see any downsides to Amazon Connect because all of its functions are actually useful. If any case that there will be an issue, I am sure that they can immediately resolve it.
What problems is the product solving and how is that benefiting you?
The area code for the number is automatically provided to you by Amazon Connect, which also assists us in identifying the country we are calling and you don't need to waste much time searching of it.
Good Platform!!
What do you like best about the product?
AWS allows us to monitor all calls throughout our network
What do you dislike about the product?
AWS could have better filters and other ways to see call history without clicking on every single one.
What problems is the product solving and how is that benefiting you?
It helps solve call solutions and development.
Amazon Connect
What do you like best about the product?
Being able to get in touch with the client all over the world without any problem
What do you dislike about the product?
None since all the things that Amazon shows is important
What problems is the product solving and how is that benefiting you?
I don't have any problem on using Amazon
Amazon Connect as one of the best platform for BPO
What do you like best about the product?
I do like Amazon Connect and my favorite application for BPO. Amazon Connect makes me connect to the whole world, which helps me improve my communication skills worldwide. I will recommend Amazon Connect to others as well.
What do you dislike about the product?
None. Amazon connect suits me well. No problem at all. Based on my previous work, there are a lot of problems I encounter having call application but through this application, I considered this application as beginner friendly.
What problems is the product solving and how is that benefiting you?
Amazon Connect solves my problem quick and efficiently. It benefits me by making things sorted out with one call and click. I love this product which makes my daily work easier and faster.
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