Our primary use case for Barracuda Email Gateway revolves around inbound email filtering. The focus is on blocking emails, and we predominantly assess each email based on a scoring system. The scoring system ranges from one to seven, with higher scores indicating a greater likelihood of blocking the email. This approach allows us to distinguish and block both suspicious and machine-generated emails while paying special attention to specific criteria within the emails.
Barracuda Email Gateway Defense
Barracuda NetworksReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
41 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Robust email security incorporating advanced filtering, effective antivirus protection, and user-friendly documentation for streamlined deployment and management
What is our primary use case?
How has it helped my organization?
The system effectively highlights potentially problematic emails and provides insights into which inbox each email is directed to.
What is most valuable?
The most valuable functionality is their robust blocking feature, along with fundamental rules for our environment.
What needs improvement?
Enhancements are required on the data transmission front. In cases where logs are publicly accessible, the challenge lies in the absence of default recordings, making it difficult for us to seamlessly integrate components with our system. Consequently, we are compelled to manually create recordings, turning it into a time-consuming process.
For how long have I used the solution?
I have been working with it for approximately one and a half years.
What do I think about the stability of the solution?
It provides good stability. I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities nine out of ten. Over three hundred users within our company utilize it around the clock.
How are customer service and support?
I would rate its customer service and support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward, thanks to readily available documentation. Installing and configuring is a smooth process. I would rate it eight out of ten.
What about the implementation team?
The deployment time is typically one day, facilitated by our vendor. We simply provide them with a server, and their activities are limited to that timeframe. We strictly adhere to the documented steps for the process, and all team members follow the guidelines outlined in the documentation. Three individuals were engaged in the deployment process. There are nine individuals, each one is assigned different responsibilities. They handle a range of maintenance tasks across multiple applications.
What other advice do I have?
I would recommend it; it's excellent. Simply refer to the documentation for guidance. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Valuable, reliable, and offers a comprehensive dashboard
What is most valuable?
I find Barracuda Essentials' dashboard incredibly valuable as it provides everything I need at a glance.
What needs improvement?
There Is room for improvement in the quarantine and user interface. Enhancements in ease of management, including a smoother deployment process and a more user-friendly interface, would be beneficial.
For how long have I used the solution?
I have been using Barracuda Email Gateway Defense for almost four years.
What do I think about the stability of the solution?
I would rate the stability as a ten out of ten. I have not had any issues with it.
What do I think about the scalability of the solution?
Barracuda is scalable and quite reliable. Alerts notify us of issues, but the main processes have never been disrupted for any significant reason. I would rate the scalability as a nine out of ten. We have over 100 customers using the solution.
How are customer service and support?
I have used Barracuda's technical support, and while there were occasional challenges due to time zone differences, we managed to resolve issues efficiently. Most problems were related to administrative matters like license renewals rather than technical issues, and overall, the support has been good.
How was the initial setup?
Setting up Barracuda was moderately complex and it took about an hour with initial support from Barracuda engineers. While the deployment process wasn't overly complicated, having some knowledge about Barracuda or assistance from an engineer is advisable, especially when dealing with customer architectures. Once set up, ongoing support wasn't necessary, making it a relatively straightforward process.
What other advice do I have?
I recommend testing all the features of Barracuda, particularly the latest version with a new-generation firewall and mail protection. Prioritize getting familiar with the solution through training, and I suggest making the most of the trial version before implementation. Overall, I would rate Barracuda Email Gateway Defense as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Best Email Getway Solution
What do you like best about the product?
easy to confirutation and policy creation, implentation and intgration, graphic interface is very user friendly.
What do you dislike about the product?
Administrator can view all emails from admin panel that is against user privecy.
What problems is the product solving and how is that benefiting you?
barracuda helps us to protect unwanted emails like spam and burne-threats.
Scalable platform with good technical support services
What is our primary use case?
We use the product to generate reports for email security gateway appliances.
What is most valuable?
Barracuda's scoring system (BRB scoring) helps us with email continuity for 96 hours. It makes it easier for customers to access emails during security incidents. It assists us in handling incidents like email bouncing while using Microsoft. It provides ease of customizing and scheduling email timing as well.
What needs improvement?
They could implement scheduled reporting in the product. Additionally, they should integrate it with email security parameters similar to ProofPoint and Trend Micro.
For how long have I used the solution?
We have been using Barracuda Email Gateway Defense for more than three years.
What do I think about the scalability of the solution?
It is a scalable platform.
How are customer service and support?
The technical support services are excellent. Whenever we raise a ticket, they reply within half an hour. We have been using it for five years; thus, we can directly call their toll-free number and provide the case details to start the process.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's implementation process was good. During the trial license period of 14 days, customers could transition between products, such as from Barracuda to Proofpoint or vice versa, without experiencing significant delays. A few domains are sometimes denied access due to site parameters. Properly configuring these parameters and pre-implementing the necessary licenses helps avoid problems on the customer's side.
What's my experience with pricing, setup cost, and licensing?
The product's price is higher than other vendors like Trend Micro, Cisco, CheckPoint, etc. Its license costs around Rs. 2500-2700 per user.
What other advice do I have?
I rate Barracuda Email Gateway Defense an eight out of ten.
Frustrating
What do you like best about the product?
The pricing is fair. Support is responsive.
What do you dislike about the product?
The web interface is slow and prone to failure. False positives linger even after whitelisting. Changes are made without informing customers.
What problems is the product solving and how is that benefiting you?
Provides a solution to filter spam and malware in email. Backup and Archiving.
Used for out of office security
What do you like best about the product?
It allows users to gain access to our system without jeopardizing the safety of our files & servers.
What do you dislike about the product?
The only thing I would say is not the software but the users. I give lessons after lessons, and they still end up with a problem. That is only because they don't have to do it all the time as i do.
What problems is the product solving and how is that benefiting you?
Data protection if someone should gain access to our database by unauthorized entry. Better than that they are our watchdog 24 hours around the clock.
Barracuda for email security
What do you like best about the product?
I like that there are separate areas for blocked or quarantine messages and there are descriptions as to what the issue is and what the next steps should be.
What do you dislike about the product?
That I have to log in to a separate application to view the quarantine mailbox
What problems is the product solving and how is that benefiting you?
Barracuda is helping to reduce the amount of phishing emails i receive and by quarantineing suspicious messages it helps me to differentiate the real messages from the scammers
A good spam filter and email archiving solution
What do you like best about the product?
Barracuda Email Gateway Defense is a good spam and email archiving solution for small to mid-sized businesses. It is feature-rich and easy to set up. It includes robust anti-virus and phishing protection and can store incoming emails for future delivery if your mail system is offline.
What do you dislike about the product?
The Barracuda Email Gateway Defense GUI can be confusing to navigate at first. Once you learn where everything is located, it becomes easier to find what you are looking for. Finding the support portal to create support cases can be difficult to locate. It could certainly benefit from a more streamlined UX.
What problems is the product solving and how is that benefiting you?
We use the Barracuda Email Gateway Defense product for its spam, virus, and phishing capabilities. It has blocked millions of spam emails from our email system. We also utilize their email archiving abilities; however, most of my users forget they have it as it requires you to log into their portal to access it.
Recommendations to others considering the product:
I recommend they compare several spam filters and look closely at the GUI to see if it is laid out in a logical manner to ease administration.
Email Threat Scanner
What do you like best about the product?
Email threat application is a good application. Very easy to use and simple to work with. The application does everything that it is designed for. The tool also integrates well with other application
What do you dislike about the product?
The look and feel of the email threat application is a little gray area I feel which needs a lot of enhnacemwnts. Apart from which I do not see any other issues with this application.
What problems is the product solving and how is that benefiting you?
As the name suggest all our emails are scanned for threats with this application. The application is so strange that any slightest of the threat is captured and notified
Easy to use and reliable anti spam service
What do you like best about the product?
Barracuda Essentials is very easy to configure and use - has pretty good accuracy in stopping spam/phishing - easy to submit messages for quarantine - easy to add new users - "secure email" feature configured by simply entering a text phrase in new email message Subject Line - and, good pricing
What do you dislike about the product?
pricing has substantially increased over past year
What problems is the product solving and how is that benefiting you?
Using for anti-spam, but then found it has a secure email feature so our users can send encrypted emails right through Barracuda, with an easy to set up UI
showing 11 - 20