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    Jason Levine

A flexible solution that can be tailored to customer requirements

  • June 04, 2024
  • Review provided by PeerSpot

What is most valuable?

The tool is easy to use and flexible. It is flexible enough to tailor to your requirements.

What needs improvement?

HCL Digital Commerce should improve its integration capabilities with other platforms.

For how long have I used the solution?

I have been using the product for four to five years.

What do I think about the stability of the solution?

We haven't had any issues with stability and I rate it a nine out of ten.

What do I think about the scalability of the solution?

My company has three customers for HCL Digital Commerce.

How are customer service and support?

HCL Digital Commerce's tech support is great. They are very knowledgeable and fast.

How was the initial setup?

HCL Digital Commerce's deployment is straightforward.

What's my experience with pricing, setup cost, and licensing?

HCL Digital Commerce's licensing costs are annual. It is expensive.

What other advice do I have?

I rate HCL Digital Commerce a nine out of ten. You need to contact a knowledgeable partner.

Which deployment model are you using for this solution?

On-premises


    Amman Anup Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

  • April 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I am actually getting a website developed on HCL Digital Commerce.

What is most valuable?

I haven't reached a state where I can say that I like some features of the product. I am actually frustrated with the solution.

What needs improvement?

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time.

I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time.

The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

For how long have I used the solution?

have been using HCL Digital Commerce for a year and a half. I am a customer of the tool.

What do I think about the stability of the solution?

I haven't faced any issues with the product's stability. My business hasn't taken off with HCL Digital Commerce's help.

How was the initial setup?

With the product's initial setup phase, I am still trying to get things in place, and in general, it has been a struggle from the very beginning.

What's my experience with pricing, setup cost, and licensing?

I believe that HCL Digital Commerce is one of the most expensive products on the market. I am yet to get a quote on Adobe Commerce's price. Compared to the other platforms available in the market, HCL Digital Commerce is very expensive.

I have a fair idea about Magento's price since it was available as an open source platform. Magento's cost used to be about 30 percent of the cost of what I pay for HCL, but I don't know its new cost after it became known as Adobe Commerce.

Which other solutions did I evaluate?

As I was facing some challenges with HCL Digital Commerce, my vendor suggested I move to Adobe Commerce. My vendor's suggestions are the reason why I was trying to weigh the pros and cons between HCL Digital Commerce and Adobe Commerce.

One of the vendors with whom I am in touch suggested that my company should plan to switch from HCL Digital Commerce to Magento.

I am looking for a product that offers simplicity. I am a business person whose core competency is in areas other than IT. E-commerce is supposed to be another channel for me and HCL Digital Commerce shouldn't take away all the time and energy from my core business so that I can just set it up.

What other advice do I have?

I won't recommend the product to those who plan to use it.

I would suggest that HCL go closer to customers and give a more direct and frank presentation when they are initially setting up the tool. HCL should also explain the technical nuances before a person decides to really buy a product. At this moment, I feel that I was mis-sold a product by HCL.

I rate the tool a one out of ten.


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