I use Red Hat Enterprise Linux (RHEL), and we have a couple of customers using OpenShift, the Kubernetes platform based on Red Hat, and also Red Hat Virtualization. My first contact with the Linux platform was with Red Hat.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.6
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Using robust security and detailed documentation has improved our enterprise operations
What is our primary use case?
What is most valuable?
The best features of Red Hat Enterprise Linux (RHEL) are its stability and the RPM, Red Hat Package Manager, which is perfect. They also deliver Satellite, a platform for updates. It is a very robust, excellent platform.
For me, and for every Linux distribution, the most important security feature in Red Hat Enterprise Linux (RHEL) is SELinux. Security is often misunderstood by others. SELinux is very important because it provides security for the kernel. Many people disable SELinux, but it is the most important and most misunderstood feature. People do not understand it. The updates and SELinux are very important to me. SELinux is very good, but it is complex, and I have seen many administrators disable it because instead of helping them, it causes trouble. For example, securing my NGINX configuration is a pain. It is a very good security option, but I would say it is excellent only if one is an expert.
Red Hat Enterprise Linux (RHEL) documentation is very good and very complete. Regardless of my opinion about the IBM acquisition, the documentation is excellent.
What needs improvement?
IBM committed two major mistakes with Red Hat. The first was destroying the CentOS project, which was a fork of Red Hat. The second was limiting the use of free options and restricting hardware to support Red Hat on just some limited hardware. One can use the system for free, but the statement is not entirely true because it is limited to a couple of virtual processors and I do not remember if it was 24 or 16 GB of RAM. If one goes beyond that configuration, one has to pay, and IBM is IBM. Many companies were in trouble because from one day to the next, IBM said they would no longer support CentOS and told them to move to another distribution. People had to migrate, and for that reason, there are Rocky Linux, AlmaLinux, and other Linux distributions that are trying to rise and taking advantage of that situation. Red Hat Enterprise Linux (RHEL) is just for corporate companies with money to waste on licensing.
Red Hat Enterprise Linux (RHEL) is very expensive. In the case of our customers, the couple of customers with OpenShift, they have enough money to license Red Hat. They bundle Red Hat with virtualization and OpenShift packages. However, it is not suitable for an SMB company. It is not payable or affordable. For me, it is very expensive.
For how long have I used the solution?
I use Red Hat Enterprise Linux (RHEL) a lot, though I do not remember the exact frequency.
How are customer service and support?
I have worked with Red Hat support, and it is very good because they have very good engineers. In Latin America, during my time, the support in Spanish was mostly provided by engineers from Argentina. In Colombia, I have worked with a couple of engineers from Colombia, and they were very good. I have not worked with support in English for Red Hat, only in Spanish with those engineers.
How would you rate customer service and support?
Positive
What other advice do I have?
My first Red Hat Enterprise Linux (RHEL) certification, Red Hat Certified Engineer, was for version 6, which was approximately 12 to 15 years ago.
I have tried Red Hat Enterprise Linux (RHEL) Image Builder and System Roles, and it is pretty good.
I would rate the support at an eight out of ten. My overall rating for this product is ten out of ten.
Powerful Scripting and Automation Capabilities
What do you like best about the product?
ability to write and run scripts, schedule automatic scripts (cron) and run command line unix commands
What do you dislike about the product?
slight variation with user management and changes/settings
What problems is the product solving and how is that benefiting you?
server communications/server session/login & file transfers
Hybrid cloud platform has simplified internal banking apps while supporting regulated environments
What is our primary use case?
The main use cases for Red Hat Enterprise Linux (RHEL) at the bank involve internal applications, as we do a lot of internal applications not exposed to clients.
What is most valuable?
From my perspective, the best features of Red Hat Enterprise Linux (RHEL) lie in its ease of use, especially compared to AIX, which has a lot of functionalities requiring extensive learning. It was easy for me to shift from AIX to Red Hat Enterprise Linux (RHEL).
Red Hat Enterprise Linux (RHEL) helps manage our hybrid cloud environment, but being a bank, we are highly regulated internally, so there is limited direct involvement with the cloud environment in Royal Bank cloud, which is Azure.
What needs improvement?
One area I see for improvement in Red Hat Enterprise Linux (RHEL) is in the documentation. I encountered some scarcity when looking for information regarding structure, commands, and administrative tasks.
For how long have I used the solution?
I have dealt with Red Hat Enterprise Linux (RHEL) for around 10 years, even when it was not part of IBM.
What do I think about the scalability of the solution?
My opinion of Red Hat Enterprise Linux (RHEL)'s scalability is that it was very easy.
How are customer service and support?
I would rate Red Hat's customer service or technical support as a 10, as my experience with all IBM products, including Red Hat Enterprise Linux (RHEL), has been very satisfactory all the time.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Red Hat Enterprise Linux (RHEL) is straightforward compared to AIX, which is more convoluted.
What other advice do I have?
I have experience with platforms like Linux, and I am also working deeply with MongoDB and Node.js, tools that I use constantly every single day.
I am familiar with Red Hat Enterprise Linux (RHEL), and here in RBC, we are a big IBM shop, currently using JBoss and Red Hat Enterprise Linux (RHEL) as part of our environment.
Red Hat Enterprise Linux (RHEL) is used for both cloud-based solutions and on-premises.
From a business value perspective, the business folks do not notice much difference between Red Hat Enterprise Linux (RHEL) and other distributions, as long as their application functions well, they are satisfied.
We utilize two cloud providers for Red Hat Enterprise Linux (RHEL) solutions, mainly Azure and also Amazon. I cannot answer how Red Hat Enterprise Linux (RHEL) was purchased, but I know we have it on both Amazon and Azure.
I would rate Red Hat Enterprise Linux (RHEL) a nine, as I find it satisfactory in various aspects.
Effortless to Use with Top-Notch Security
What do you like best about the product?
Easy to use and more security purpose we use
What do you dislike about the product?
Operational license is more when compared
What problems is the product solving and how is that benefiting you?
Best operation
Scalable, Secure, and Globally Reachable
What do you like best about the product?
I appreciate the scalability of Red Hat Enterprise Linux across our environment, which allows us a global reach.
What do you dislike about the product?
I find some elements of complexity and skills gap a bit challenging. It would be helpful if there was free training available for everyone.
What problems is the product solving and how is that benefiting you?
I use Red Hat Enterprise Linux for database hosting. It solves our security and resilience issues and offers scalability that provides us with global reach.
Redhat Enterprise Linux has all the bells and whistles one could ask for.
What do you like best about the product?
We use RHEL for it's Enterprise-Grade stability, security and Long Term Support (10+ years).
What do you dislike about the product?
Dislikes for RHEL often center on it's cost, steeper learning curve for desktop/newusers, reliance on specific repos (EPEL), slower desktop performance and community friction.
What problems is the product solving and how is that benefiting you?
RHEL solves core enterprise IT problems by providing a stable, secure, and scalable foundation for hybrid cloud infrastructure, addressing challenges like security threats, operational complexity and skills gaps.
RHEL - Reliable, Secure, and Automation-Ready - Highly Recommended
What do you like best about the product?
I use Red Hat Enterprise Linux for its stable and secure environments, which are vital for automation and CI/CD workflows. I really like how robust the system is, especially during updates and long-running workloads. Built-in tools like SELinux, yum/dnf, and systemd make management smooth, and it integrates well with automation tools like Ansible. SELinux provides strong security by controlling access and enforcing policies. Yum/dnf makes package management seamless and keeps systems up to date. Systemd simplifies service management and the system boot process. Together, all these make Red Hat Enterprise Linux secure, reliable, and easy to maintain.
What do you dislike about the product?
Sometimes the subscription cost could be higher for smaller teams, and occasional updates or patches can introduce compatibility issues. The learning curve for some advanced features like SELinux can also be steep for new users.
What problems is the product solving and how is that benefiting you?
I use Red Hat Enterprise Linux for stable, secure environments. It provides a predictable, secure setup, simplifies patching, package management, and troubleshooting, saving time in QA and DevOps workflows.
Stable, Secure, Yet Pricey with Setup Challenges
What do you like best about the product?
I find Red Hat Enterprise Linux very useful because of its support, long-term support, and stability, which are some of the biggest advantages of using this environment. The support measures like forums, and regular bug fixes help me stay updated with the security standards. I also appreciate its enterprise-grade security, which is often used in high-level industries, and this exposure helps me become familiar with the system.
What do you dislike about the product?
I think the price limits could be improved. Even though it is updated, the newer standards are adopted very slowly and there should be an update every few years to adopt new standards. Also, installing drivers is a multi-step command line process which requires enabling the EPL deposit, installing the tools, and other things. It would be better if it were more of a one-click process because the additional drivers in the UI are secondary here. The partitioning aspect during setup was difficult; the manual tool is complex, which can be challenging for beginners due to the required planning and navigation.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux helped me tackle the problem of unreliability in server hosting for my AIML projects.
Good Overall, But Room for Improvement
What do you like best about the product?
RHEL provides consistent performance, predictable updates, and long-term support, which makes it ideal for production workloads. The built-in SELinux policies, lifecycle management, and seamless integration with tools like Ansible make system administration much easier and far more secure.
What do you dislike about the product?
What I dislike about Red Hat Enterprise Linux is that some features and repositories require a subscription to access, which can increase costs for smaller teams. Additionally, certain advanced configurations can be complex for beginners, especially when dealing with SELinux or dependency issues.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux helps us solve the need for a stable, secure, and predictable operating system for production workloads. Its strong SELinux security, consistent patching, and long-term support reduce downtime and vulnerabilities. This gives us a reliable environment to run critical applications with confidence and ensures compliance with enterprise security standards.
Enterprise platform has supported secure consulting services and complex data center operations
What is our primary use case?
My principal focus in using Red Hat Enterprise Linux (RHEL) currently is as an integrator in Linux, where I have many services in consulting, deployment, installation, and troubleshooting in Linux. I have a recovery system, deployment clusters, databases, and work in any environment in data centers. At this moment, I am a senior consultant in the data center in open source.
What is most valuable?
The best features of Red Hat Enterprise Linux (RHEL) depend on the client because the client can decide to use RHEL, not me. The principal thing is the support for the clients because many clients are corporate and have a need for enterprise support. It's the principal focus and is different from using Ubuntu or Debian or any other Linux.
Other good things about Red Hat Enterprise Linux (RHEL) include the focus on system patching, upgrades, and security. The security advisories and authorization are very strong in Red Hat, and that is the principal focus—security.
I manage Red Hat Enterprise Linux (RHEL) by provisioning patching, new deployments, automation, and anything else needed.
I am satisfied with the management experience of Red Hat Enterprise Linux (RHEL) and find it satisfactory for this purpose.
What needs improvement?
I would rate customer service or tech support with Red Hat Enterprise Linux (RHEL) a seven, no more.
I give it a seven because of the time it takes for responding to problems; it takes too long.
For management, it is medium; it is not easy, it is a medium level.
I see a medium ROI with Red Hat Enterprise Linux (RHEL) because it has a high price. OpenShift may provide better ROI, but OpenShift is very high.
The initial setup of Red Hat Enterprise Linux (RHEL) is complex.
On a scale of one to ten, I rate it a five—medium complex.
A very expensive time is needed for deploying clouds with Red Hat Enterprise Linux (RHEL).
It takes a lot of time.
In many cases, Red Hat Enterprise Linux (RHEL) does not help me save time because the principal problem is that in AWS, Red Hat Linux is not the natural Linux for deployment; the default deployment in Amazon is Amazon Linux, not Red Hat Linux.
In many cases, it does not depend on direct Red Hat support for saving time.
My thoughts on the knowledge base with Red Hat Enterprise Linux (RHEL) are that it is good but it does not have it all because I have the medium and plus; it needs more knowledge base.
For how long have I used the solution?
I have been using this for 20 years.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) has high scalability; it is high for horizontal scalability in any environment, and there are many solutions for scalability.
How are customer service and support?
I would rate customer service or tech support with Red Hat Enterprise Linux (RHEL) a seven, no more.
I give it a seven because of the time it takes for responding to problems; it takes too long.
How was the initial setup?
The initial setup of Red Hat Enterprise Linux (RHEL) is complex.
On a scale of one to ten, I rate it a five—medium complex.
What was our ROI?
I see a medium ROI with Red Hat Enterprise Linux (RHEL) because it has a high price. OpenShift may provide better ROI, but OpenShift is very high.
Red Hat Enterprise Linux (RHEL) is less expensive than OpenShift, which is very expensive.
What other advice do I have?
I am a reseller and a partner with Red Hat.
I am involved with Red Hat.
I use Red Hat Enterprise Linux (RHEL) for my labs, so I am a reseller, partner, and user. I would rate this review overall as an eight.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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