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Ensures high availability and robust security for critical sectors
What is our primary use case?
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure tunnels between on-premises and the cloud. I create secure environments using VPN, CPM, and PSM servers both on-premises and in the cloud, and handle installations and configurations across a variety of systems including physical, cluster, and virtual servers.
What is most valuable?
CyberArk Secure Cloud Access offers high availability, ensuring no downtime as it is cloud-based. The solution provides robust security features essential for financial and banking sectors to avoid network and connectivity issues or security breaches. CyberArk's integration capability is highly valuable, as it allows seamless management of privileged accounts across various databases, network devices, and operating systems, unlike other products that require additional API development.
What needs improvement?
CyberArk Secure Cloud Access has limitations in support for on-premise teams. When issues arise with the VPN portal or the frontend, the admin team must directly engage the vendor, which can be time-consuming. It is important for critical support to respond within fifteen to twenty minutes to minimize business impact.
For how long have I used the solution?
I have been using CyberArk products for over eight years. My experience covers several versions, most recently from version 10.5 to the latest 14.4, and I have been involved in the total implementation, installation, and configuration for more than forty clients.
What was my experience with deployment of the solution?
Technically, CyberArk's deployment is efficient, but sometimes for critical cases, the response time can be delayed. There is a need for immediate vendor support in urgency, especially for severe issues that impact the business significantly.
What do I think about the stability of the solution?
CyberArk Secure Cloud Access ensures high availability with its cloud infrastructure, minimizing downtime. It is highly stable and reliable.
How are customer service and support?
The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively. However, for critical cases, support response needs to be quicker. Sometimes, contacting the right team for severe issues can take longer than preferred.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of CyberArk Secure Cloud Access is straightforward, given its proactive communication and support in terms of providing updates and new features regularly through client conferences.
What about the implementation team?
I am involved in implementing and configuring CyberArk across numerous setups, including integrating it with third-party solutions like Qualys and SailPoint.
What's my experience with pricing, setup cost, and licensing?
I am not directly involved in pricing aspects, but I am aware that CyberArk is considered costly compared to other products. Nonetheless, its comprehensive security and functionality justify its price.
What other advice do I have?
Overall, I would rate CyberArk Secure Cloud Access around eight or nine. I recommend CyberArk Secure Cloud Access because it offers unmatched security features, essential for critical sectors like finance and banking, despite being more expensive than other solutions. I give it a rating of 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Best PAM based Application
What do you like best about the product?
The security of the accounts, safes or servers with user friendly GUI.
What do you dislike about the product?
More features to be added to the new GUI
What problems is the product solving and how is that benefiting you?
It is helping users secure there servers and privelege access to those servers as management application.
Good for Authentication and security Purpose
What do you like best about the product?
It's Identity User Portal which helps apps to be open from one window no need to login everytime in every other app. Also can add your mobile as authenticator device with push notifications.
What do you dislike about the product?
Nothing so far I have experienced, its working as desired.
What problems is the product solving and how is that benefiting you?
It's solving my problem to remember Login username & passwords and login URL's which is a hassle to keep some where. It's displaying every app on the portal which I can acces by single click.
Helpful to use
What do you like best about the product?
Its security with the cyber attacks and threats is good. Also its ease of use.
What do you dislike about the product?
Though it's a cloud access so sometimes it's required high bandwidth and internet connectivity to access and control the system.
What problems is the product solving and how is that benefiting you?
To secure our application product we used cyberArk.
Secure Your Cloud Platforms Using CyberArk Cloud Entitlements Manager
What do you like best about the product?
Cross platform support, i.e all the market leader cloud service provider is supported.
What do you dislike about the product?
Subscription model, which entitles to purchase license based on no. of workspace. Doesnt think it will help for large organisation.
What problems is the product solving and how is that benefiting you?
It actually scans my entire workspace, and gives me the insight or nalaytics of how the seurity breach can be mitigated.
It has been a very useful tool to get the production access with maximum security.
What do you like best about the product?
Its a one stop solution to all the mainframe cloud requirements without requiring to reach to higher management for approvals whenever there are changes to be implemented and also with maximum security.
What do you dislike about the product?
Nothing to dislike about this. This is the best in market right now.
What problems is the product solving and how is that benefiting you?
It is providing service to manage multicloud environments with safety.
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